Michael Huttner Email & Phone Number

St. Paul, Minnesota, US

US

• Corporate Operations Manager Senior Operational leader for Deposit Operations with multiple teams across multi-state region and accountable for $110 Billion in annual payment processing. Oversaw and directed workflows.
• Responsible for staffing and training of up to 36 banking professionals, ensuring deadlines were met, internal procedures followed, and loss mitigation protocols were adhered to.
• Actively supported and engaged supervisors to address problems and remove roadblocks that impacted team’s productivity, efficiency, and client experience.
• Coached and developed leaders throughout the organization, supporting team members to grow and develop skill sets while encouraging them to advance in their professional careers.
• Through cross-functional collaboration, gained alignment and approval from stakeholders across the bank in introduction and implementation of new processes and technologies.
• Directed Item Processing conversion from legacy systems to FIS for 2020 merger with Chemical bank, including technical work with the vendor and training on procedures for the teams.

US

• Corporate Operations Manager Directed and led 33 banking professionals (4 teams) within Deposit Operations including Item Processing, Returned Deposited Items, Bank-by-Mail (BBM) and Central Document Processing (CDP).
• Orchestrated and successfully executed entire relocation of CDP operations from South Dakota to Minneapolis, facilitating the hiring of new staff members and transferring knowledge across the two sites.
• Analyzed and modernized processes for CDP operations and implemented electronic record keeping which led to a 90% reduction of paper use.
• Assumed and consolidated teller work responsibilities for BBM, reducing back-office teller workstations needed from 15 to 2.
• Serving as Product Owner, led a combined team of Item Processing and IT professionals, as well as the application vendor, Alogent, to upgrade core-processing system.

US

• Corporate Operations ManagerManaged and led 25 bank operations professionals of 4 teams within Deposit Operations including Item Processing, Returned Deposited Items, Bank-by-Mail and Lockbox.
• Spearheaded the Item Processing team’s combined effort with IT and the vendor to upgrade the check returns system.
• Collaborated with outside vendors to convert over 50,000+ consumer loan payments from paper to ACH resulting in a 50% reduction of paper payments EOY 2018.
• Steered Operations conversion of teller process from back-counter-capture to front-counter- capture, reducing required headcount for Proof staffing levels by 75% while improving efficiencies.

US

• Corporate Operations ManagerOversaw up to 55 bank professionals (2 teams) within Deposit Operations (Item Processing and Proof). Proof (40 operators) handled physical encoding of over-the-counter customer deposits for.
• Instrumental in developing relationship with third-party processor for the Colorado regions items.
• Trained branch staff on general ledger reconciliation of entries tied to scanning, reducing risk of loss for outstanding GL items.
• Conducted numerous off-site Train the Trainer sessions on TCF expectations for proof processing.
• Spearheaded conversion from paper processing to back-counter-capture image processing that consolidated 4 processing centers into one resulting in significant cost savings in equipment, equipment maintenance, and.
• Presented at regional roundtable meeting for retail managers to educate and establish apartnership between Operations and Retail.