Michael Iacuone Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Since 2016, our team at PGA Advisory have assisted hundreds of people to build wealth through property investment.Our team analyse market trends to uncover data that gives us the insight to make accurate predictions and identify high-growth locations across the country. Additionally, we work with a nationwide network of industry experts to get the ideal results for you, all under one roof.Whether our clients have invested to pay down their mortgage faster, to retire early or comfortably, to pay less income tax, or to leave a legacy for their families, we’ve seen the incredible opportunities that specific areas within Australia’s property market have to offer.By collaborating with leading minds in the field, we work together to discover innovative and suitable solutions for our clients. With a thoughtful approach to wealth creation, PGA opens doors to Australia’s investment expertise and provides those in need with effective solutions to build an admirable future. We help everyday Australians create enduring prosperity for themselves and future generations.Invest in what matters, invest with PGA Advisory

Melbourne, Victoria, Australia

Australia

Melbourne, Victoria, Australia

As an active member of the Leadership team my responsibilities include delivering in excess of $1.5m in roofing construction sales revenue per month managing a team of field sales, sales support and customer service. In addition managing a $700,000 digital marketing budget to drive SEO and SEM leads via the website maintaining below target cost to acquisition ratio

Melbourne, Victoria, Australia

Delivering a range of business consulting and sales enhancement and enablement solutions for clients across multiple industries on short term contractual arrangements

Melbourne, Australia

Simonds Group, comprising Simonds Homes and Builders Academy Australia , is an ASX listed organisation operating in four states across Australia. Since 1949, Simonds Group has continued to display a strong commitment to quality and customer service and a culture of building stable and rewarding futures for our people.Throughout our history, Simonds has developed an enviable reputation for building Australia’s best homes. Our goal is not only to provide our customers with high quality, affordable homes in some of the best land developments in Australia, but to ensure that they receive comprehensive and outstanding customer service throughout their home building journey.My responsibilities include the review, design and deployment/ delivery of a sales and operational process across the 9 Simonds regions within Australia. The initial deliverable was to review existing sales processes, report to the executive on current issues and road blocks, identify quick wins and align and standardise for consistency where practicable.

Melbourne, Australia

Asteron Life has been a life insurance specialist for more than 180 years. In 1833 they wrote the first life insurance policy in Australia and paid the first claim shortly after. True to the promise they make to their customers, they've been paying claims ever since. Asteron Life can protect your lifestyle, and your long-term financial security with life insurance. But more than that, they want to make your life better today. Asteron Life believes that life insurance is all about ‘celebrating life’ and getting the most out of today – knowing that if anything ever does go wrong, you’re covered. My role is accountable for developing, directing and managing sales strategies and activities to achieve revenue, sales and lapse targets for the Southern region of Australia. This is achieved through establishing and coordinating the activities within each state as well as across the region including maintaining strong relationships with AFSL key decision makers and key advisers.My responsibilities include implementing & monitoring our sales segmentation model based on driving results from a key set of advisers which are determined critical for Asteron Life’s success. This includes managing net new business, lapse rates, in force volumes, policy duration and other elements that drive value. I also play a pivotal role in developing, coaching and mentoring the sales and administration staff within the region.

360 La Trobe Street Melbourne

TAL is Australia’s leading specialist life insurer and, since 1869, TAL has been helping people get the insurance cover they need. As life insurance specialists TAL has a very simple ambition – to make life insurance a well-understood and valued part of people’s lives. TAL's success in making life insurance more accessible means TAL now protects over 2.5 million Australians.My role was responsible for the successful delivery of TAL Directs sales objectives by leading and managing the direct sales and retention functions achieve overall targets and KPI's that contribute to the strategic success of TAL's underlying operational plan. In addition to managing upwards of 200 direct sales staff, my role was to create sustainable stakeholder partnership relations with Marketing, Operations, Alliance Partners and Finance to ensure the success of the broader business is achieved

Talent2, founded in 2003, is the leading Human Resources Business Process Outsourcing (HR BPO) and Managed Services organisation in the Asia Pacific region, delivering end-to-end talent management solutions that put people first. These include HR Advisory, Payroll, Recruitment and Learning. Talent2 acquired BizEd Services in May 2007 and I was appointed Global Service Delivery Manager. My role was to manage Talent2's key outsourced managed learning services accounts. This included B2B sales, consulting, project and change management and building, designing and implementing outsourced managed services for clients such as ANZ, NAB, BHPB, GrainCorp, Chartis, AIA, Wespac and DOJ.In this capacity I managed over 30 learning professionals including Learning Consultants, Instructional Designers, Developers and Learning Administrators both globally and nationally and was responsible for contracts exceeding $20 million in annualised revenue.One of my key achievements in this role was the successful pitch, build, design and delivery of the Council for Adult Education (CAE) Occupation English exams which was outsourced to Talent2 in 2009 on a 5 year contract. Talent2 managed the end to end event management and logistical administration process for a high stakes DIAC English exam for medical practitioners seeking to work in Australia. These exams were scheduled across 14 locations globally up to 10 times per annum.

Melbourne, Australia

Initially employed as Managed Learning Services manager (including outsourced Vendor Management), I was responsible for key client account management for ANZ Banking Group and Australia Post. I was responsible for upwards of 20 staff including numerous contractors and 3rd Party consulting firms delivering learning services across Australia, and a P&L of $10M+.My key responsibilities included learning consulting, design and delivery of outsourced learning (BPO) solutions on behalf of the ANZ Bank, Australia Post, BHPB and The Department of Justice for both new and revamped training programsOne of my key achievements included program management of the ANZ Learning & Training Centre setup project which was outsourced to Talent2 / BizEd successfully on time and under budget - Achieving 265% above expected revenue. This engagement was client referenced as ‘best engagement between ANZ and Talent2 / BizEd in 8 years’.

Melbourne, Australia

CallTime Solutions provides a comprehensive set of innovative capabilities, designed with the end user in mind to give managers fast & simple access to contact centre best practices & rich-media engagement. CallTime provides organizations of all sizes personalized experiences while radically improving loyalty, sales performance, & business agility. CallTime's primary focus is to enable companies to scale up and down quickly with “instant-on” capabilities.My role as BDM was to build a sales and marketing strategy to assist CallTime Solutions to develop profitable opportunities and drive B2B sales for CallTime Solutions primarily targeting Victorian based call centers selling Interactive Intelligence and Genesys call centre technology.My key achievements in this role included the successful sale and deployment on Interactive Intelligence enterprise call centre technology to Asso Abloy - $80,000Building a significant sales pipeline with strong leads for organisations such as Adidas, Telstra and Courier’s ExpressBuilding an integrated sales and marketing strategy to identify new market segments

Melbourne, Australia

Foxtel is Australia’s leading subscription television service provider and one of Australia’s most progressive and fun media companies entertaining over 7 million Australians every day through subscription TV, and directly employ around 3,000 people. Working closely with key marketing stakeholders across both Acquisition and Retention portfolio's my role was to manage the seamless integration and performance of these campaigns into the call centre environment. the role was pivotal in providing strategy, project management and delivery of change and communication processes cross functionally.In addition to providing the conduit for execution of implementation and change, I also managed a team of campaign and business integration analysts responsible for executing seamless communications and delivery of change into the call centre and accountable for meeting and exceeding relevant marketing and call centre targets My key achievements in this role included:- The design, development and maintenance of a Business Initiatives Calendar (BIC) as the register for all business change, and clearly representing communication roles & responsibilities. This was used and referenced universally for change management, planning and prioritisation across the wider business.-FOXTEL DigitalDeveloped a communication strategy to ensure a series of business initiatives were prioritised, produced and delivered via a range of different communication mediums- Telstra Bundling Developed and delivered communication and training deliverables for marketing acquisition and retention campaigns

Melbourne Area, Australia

My role was to manage marketing campaigns from concept through to implementation for the FOXTEL Melbourne call centre including coordinating, planning, managing and implementing strategic acquisition and retention campaigns across a number of channels.My key responsibilities included communication, change and facilitation of campaigns and new business initiatives to all internal staff and key external areas of the business including monitoring and reviewing marketing campaigns, providing feedback and analytical data to support recommendations.I also managed campaign concept road testing, delivered campaign briefs to all levels of the business and provided ongoing reporting and post implementation reviews; including the delivery of close-out reports and presentations to Senior ManagementIn this capacity I developed strong working relationship with FOXTEL channels, senior call centre management and Sydney sales and marketing teamsMy key achievements in this role included represented FOXTEL as a senior subject matter coordinator for the role out and testing of the customer service CRM initiative in addition to being selected as one of eight FOXTEL employees on a three month secondment to process reengineer existing customer service and retention processes from current practice to future state

Melbourne, Australia

My role was to co-ordinate the delivery and distribution of the FOXTEL monthly magazine to the existing subscriber base, prospective customers, commercial clients, news agency distributors, installers, third parties and key stakeholders.On a daily basis I would liaise with the Magazine Publisher and third party data consultants to ascertain delivery logistics and work closely with Australia Post to overcome non-delivery issues.In addition I would provide monthly reporting on delivery trends submitting strategies and recommendations for continuous improvement. I also held a key role in providing input into monthly editorial meetings and contribute to the magazine proofing processMy key achievements included maintaining in excess of 95% successful delivery rate on a subscriber delivery base of 800,000 against a target of 85% month on month.

Melbourne, Australia

In my capacity as team leader I managed a team upwards of 15 customer sales and service consultants within the call centre environment.My primary responsibilities included managing escalated customer complaints and facilitating issue resolution. Creating team and individual performance goals and objectives and managing against performnce KPI's. Analysing workflow, occupancy rates, service and productivity levels to ensure sales and service levels were maintained. Conducting recruitment activities including group assessment centres and targeted interviewing.My key achievements in this role included managing the best performing sales team within the centre month on month for a 9 month period. Consistently achieving 50% above conversion rates targets month on month whilst maintaining best in class retention rates of 90% throughout my tenure

Diploma Financial Planning, Rg 146

Diploma In Leadership

Certificate Iv In Training And Workplace Assessment

Bachelor'S Degree, Business Marketing

Advanced Diploma, Business Hospitality Marketing