Michael Iantosca Email & Phone Number

Durham, Nc, Us

Leading a strong technical team that delivers a scalable and efficient content pipeline that is extensible and reusable supporting multiple authors and endpoints. Content includes product user interface text, interactive guides, support, help center content, and learning material. Manages a team that builds advanced content authoring and delivery systems. Want to know more? Visit https://thinkingdocumentation.com/about and visit my blog and downloads.

Armonk, New York, Ny, Us

More than 38 years leading intelligent content strategies, content models, content standards, best practices, and technology. Drives enterprise content strategy, including design, development, deployment, test and support of content platforms. Established track record operationalizing process and technology on an enterprise scale for thousands of writers and millions of pages. Leads the design, development, deployment and support of advanced AI-based content strategies and technologies for Marketing and post-sales content. Serves as senior technical advisor to the corporate executive team. Leads and manages business and technical operations.Leads the enterprise implementation of advanced computational linguistics technology used by thousands of professional and casual content creators spanning all content types and business functions. Acrolinx professional certified; Recognized as an industry leader in applied computational linguistic technology. Drives cognitive content enablement strategy, including cognitive content transformation strategies and methodologies.Expertise in intelligent content and structured content strategies and technologies, applied computational linguistics (Acrolinx), taxonomy, and content management systems. Extensive experience designing and operationalizing various content management systems, including world-class content authoring technology for professional writers and casual content contributors, national language (translation) enablement, single-source publishing, and multi-channel content delivery systems.Formed the IBM team that developed the highly successful DITA/XML open standard used by thousands of major companies and organizations world-wide. Maintains industry leadership in marketing and technical publishing strategy and technology at scale with measurable efficiency, effectiveness, and customer satisfaction.

Armonk, New York, Ny, Us

Decision Execution Team Lead for authoring and content management systems for IBM worldwide. Corporate Program Advisor - member of IBM Digital Service corporate staff and Content Center of Excellence (CoE) for IBM Information Development and the Total Information Experience (ID/TIE). Manages an industry-leading portfolio of authoring and content management tools used to create, manage, and publish more than 60 million pages of client-facing product technical documentation in dozens of national languages for thousands of IBM products. Responsible for the planning, design, development and delivery of solutions that support a wide range of content creators, including thousands of professional product Information Developers, technical editors, Information Architects, globalization professionals, contributors, OEMs and IBM business partners. Leads multiple software development and test teams across far-flung geographies that design, develop, test, and support advanced publishing technologies including XML / DITA - based authoring and content management systems. Provides project management leadership across all phases of product development including concept, development, test, deployment, maintenance and operations. Manages people, process, requirements, change management, budgets, schedules, vendors and contracts.

Armonk, New York, Ny, Us

Core member of the IBM team that established IBM's implementation of SGML (IBMIDDoc) and XML (DITA). Led the worldwide conversion of millions of pages of IBM documentation to SGML and DITA.Provided systems analysis and design leadership through the application of User-Centered Design (UCD) principles. Personally analyzed, selected, and implemented Adobe Systems structured FrameMaker and Arbortext Adept/Epic - based authoring systems for IBM’s worldwide technical publishing operations. Designed more than twenty custom templates and 100 customized FDK functions, wizards and extensions to FrameMaker, FrameMaker+SGML and Arbortext Adept/Epic editor. Ensures conformance to usability, accessibility, corporate and open standards. Created innovative and inventive solutions based on business requirements that fully leverage state-of-the-art technologies. Validates designs with customers and human factors and leads inter-company engineering design work sessions.

Armonk, New York, Ny, Us

• Twelve years of experience writing task-oriented technical documentation.• Wide variety of writing and editing styles including Web and help systems, books and articles.• Authored 24 IBM technical publications covering all aspects of software systems and applications.• Served as lead technical writer for IBM’s large-scale MVS/JES (now z/OS) mainframe software libraries.• Lead documentation planner for three major releases for IBM’s System/390 Operating System software.

Communications, Computer Science, Journalism, Broadcasting, Marketing, Psychology

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