Michael Clarke Email & Phone Number

Flagler Beach, FL, US

Whitby, Ontario, CA

Santa Ana, CA, US

• Direct, coach and mentor team of software engineers, test engineers and DevOps engineers, both hybrid and remote, for the ACI company – part of the Data and Analytics division.
• Migrated on-prem SAAS solutions to the AWS cloud reducing operational costs by 40%
• Converted engineering and product teams to Agile using both SCRUM and Kanban methodologies depending on the project
• Implemented Peer reviews and unit testing as well as some QA automation tools to reduce deployment rollbacks by more than 90%
• Directed offshore, nearshore, and onshore supplemental teams to help achieve business objectives
• Overhauled internal operations’ order and reporting capabilities as well as the company’s e-commerce site

Saint-Laurent, Quebec, CA

• Reduced budget by 30 percent and streamlined the development and deployment process by introducing continuous integration and automated deployment.
• Recruited, developed and mentored team of Software Engineers, Quality Analysts, DevOps and DBA's. Currently directly managing 27 employees both local and remote.
• Successfully introduced SCRUM methodology to the team
• Introduced, deployed and administered Atlassian On-Demand products including Jira, Confluence, Bitbucket and HipChat.
• Handled Vendor Management for Software side of company
• Member of both the ISO27001 Audit team and the GDPR Compliance team.

Ormond Beach, Florida, US

• Manage software development teams in Ormond Beach and Minneapolis
• Improved department processes and automated workflows to reduce times of deployment cycles.
• Implemented Code Reviews, Unit Testing and proper Quality Assurance processes to reduce errors
• Worked with outside vendors to implement automated testing and the use of software development and collaboration software
• Lead Management development meetings and implemented charter process to streamline and handle department requests.
• Mentor department managers in their development and growth and teach best practices in project development.

New York, NY, US

• Responsible for the planning, development and implementation of the department's MIS initiatives ensuring that the organization's strategic goals and business objectives are achieved.
• Manage Development, Analytics and Tier One support teams both local and remotely.
• Effectively communicate to both junior and senior members of the team as well as over 800 supported customers to ensure our objectives and service level agreements are met.
• Coordinate all parts of the application development life cycle within the department.
• Mentor members of both the IS team and other departmental employees in career development.

New York, NY, US

• Utilized new reporting and workflow processes to increase productivity of the supervisory team by 30%
• Developed online dispute tool that reduced handling time by over 50%
• Currently managing development, analytics and technical support teams

Daytona Beach, Florida, US

• Analyzed roadblocks and implemented changes within the Worldwide Financial Aid department which resulted in a 300% increase in efficiency
• Reduced processing time by an estimated 200 hours per term by leading a cross functional team in redesigning the process used to capture faculty pay from our global locations.
• Directed and provided project management in the consolidation of location information and documents from over 130 campuses around the world into a central repository that will be accessed via Oracle Imaging and.
• Researched and identified a third party solution to handle student calls on a 24x7 basis, which reduced dropped calls by 95% and increased student satisfaction with the Financial Aid department
• Provided primary support for Datatel Colleague and Oracle Discoverer issues
• Operated as the liaison between the functional users and Information Technology

Daytona Beach, Florida, US

• Implemented Oracle Advanced Benefits module which allowed the Human Resources department to deliver self-service benefits via the university’s portal and eliminating paper forms by 90%
• Managed the daily operations and resources of the Applications Support Team consisting of 5 employees, focusing on Flight Operations and Oracle E-Business Suite
• Improved the efficiency of flight scheduling by 25% by working directly with the developer and Flight Operations manager
• Managed the Software Development Life Cycle phases which included business requirements gathering, software design, development, testing and maintenance
• Balanced multiple projects occurring at the same time with the use of Microsoft Project and exemplary organizational skills

Daytona Beach, Florida, US

• Implemented online pay slips and W-2 forms which reduced processing time by 35% and mailing costs by 90% for our payroll department.
• Implemented Oracle’s iRecruitment which reduced paperwork by 100% and time to post by 75%
• Researched an applications testing tool resulting in the purchase of Mercury Interactive which reduced patch testing time by over 40%
• Provided primary technical and functional support to the Human Resources department and provided back up to the team who supported our Financial department

Daytona Beach, Florida, US

• Led the technical implementation of Oracle HRMS 11i and was a co-lead on the functional side
• Provided technical support to the implementation of Oracle GL module when it was required
• Responsible for the conversion of the interfaces from our legacy systems into the new Oracle system
• Managed relationships between project managers, 3rd party consultants and functional users
• Functioned as the primary technical contact for the multi-campus administrative management systems

Bachelor Of Arts, Economics

Diploma, Systems Analysis And Design