- Monitor the Tucows production service environment using Nagios and Zabbix monitoring systems.- Troubleshoot complex customer, application, hardware and network issues by using various network tools, custom scripts, and checking the logs to identify and resolve technical issues, help solve technical issues captured and reported by the monitoring systems.- Perform problem analysis, and solution of DNS and domain issues.- Perform 2nd level troubleshooting on all production UNIX/Linux hosts and resolve when appropriate.- Act as communication center for Operations, Engineering, and Technical Support. Provide groups outside of operations accurate feedback on problems that occurred in production- Maintain and implement monitoring logic within the monitoring system to continually improve, grow and adhere to new system releases- Maintain documentation of production environment such as troubleshooting guide, system architecture, relationships and dependencies, infrastructure and network connectivity.- Participate in hardware decommissioning at the co-location centres and adding new hardware to Zabbix for monitoring.- Compile, install configure Zabbix server, agent and proxy- Install, configure Nagios.- Provide Customer Service to internal and external clients- Use Footprints to perform ITIL-related activities Change Management, Incident Management, and Problem Management.- Compile, Configure and install Zabbix server, install agents and proxies on multiple servers- Troubleshoot mail-delivery, spam and phishes issues- Mentor new team members- Perform user-support functions and supplemental project work during appointed shifts- Communicate with other teams when solving escalated issues.- Report to the Director, IT Security and Compliance, and Director of OperationsEnvironmentOperating Systems: Debian, Ubuntu, centOSTools: Virtualbox, Postfix, Nagios, Zabbix, Zenoss, Footprints, Shell scripts, DNS, VPN, TCP/IP, Nginx, SQL

Worked as a contractor Test Analyst as client's site

• Conducted thorough technical walkthroughs for Business representatives. This led to decrease in learning period for Business Representatives by 60%.• Acted as Subject Matter Expert for UAT test team. Reduced typical test cycle by 35% due to less reliance on offshore test teams. • Performed validation of new training environments using Heuristics testing. • Used Test Director to perform test plan, track executions against plan throughout testing and handle faults from start to resolution. • Used requirements traceability matrix to link defects to test cases for traceability• Prepared and Executed Regression and Functional testing in web environment.• Wrote test conditions derived from the module document provided by the Business• Verified results, and logged defects found during test execution using Test Director and JIRA • Reported testing issues and progress to Test Manager and Business representative • Reviewed and provided feedback for test conditions and test scripts written by other team members• Contributed in regular status meetings to state any bugs, problems and risks• Demonstrated defects replication process to Developers when required. This led to a faster defect resolution times by up to 45%• Provided thorough testing instructions for new UAT module testers. As a result, this led to better understanding and a faster test execution rate of up to 50%.EnvironmentOperating System: Microsoft Windows XPTools: Test Director, JIRA, Microsoft Office Suite, Oracle SQL Developer

• Wrote test conditions derived from Business Requirements using Test Director• Executed manual Functional, Regression and Sanity tests in development environment (client/server environment) using Test Director• Communicated defects found during test execution to Test Manager, project teams and offshore developers through emails, daily meetings and documenting them in Test Director• Demonstrated defects replication process to Developers when required. Reduced defect resolution time by up to 60% due to participating in the resolution process• Reviewed and analyzed module requirements, and functional design documents• Read technical logs to investigate and identify bugs. This led to quick turnaround for problem resolution of up to 60% due to effective defect identification and communication• Reported to Test Manager and Business representatives through emails, phone calls, meetings and documenting defects in Test DirectorEnvironmentOperating System: HP-UX, Solaris, Microsoft Windows XPTools: Test Director, Microsoft Office Suite, TOAD

• Provided application support for clients in a 24x7 data center (client/server environment)• Monitored and reporting site availability for web applications by using HP ITO and HP ITSM • Designed, coded and implemented scripts to automate production-related tasks using Korn shell and Tcl/Tk. Improved production-monitoring efficiency by 75%• Liaised with both external and internal clients to solving problems• Designed, coded and implemented Oracle backup reporting utility using Korn shell and Tcl/Tk. This led to decrease in time it took to detect back up problems by up to 45%• Provided analytical support for mission-critical systems• Collected and analyzed data used for infrastructure• Provided detailed operational orientation and training to new staff members. Improved time it took for new members to be productive by up to 40%• Reviewed and prioritized client requests for services• Worked with clients and vendors to resolve issues by identifying recurring problems• Devised and implemented solutions to technical problems. These solutions always improved productivity by up to 65%• Participated as required in adhoc and planned meetings to solve technical issues affecting Operations Department• Prepared incident and problem reports as required using HP ITSMEnvironmentOperating System: HP-UX, Solaris, Red Hat Linux, Microsoft Windows XPTools: HP Glance, HP Service Desk, HP Data Protector, HP Operations Manager, In-House job-monitoring software, Microsoft Office Suite, TOAD, Korn and Bash Shell scripts, Tcl/Tk