Michael Idowu Email & Phone Number

Toronto, Canada Area

Toronto, Canada Area

Toronto, Canada Area

- Monitor the Tucows production service environment using Nagios and Zabbix monitoring systems.- Troubleshoot complex customer, application, hardware and network issues by using various network tools, custom scripts, and checking the logs to identify and resolve technical issues, help solve technical issues captured and reported by the monitoring systems..

Worked as a contractor Test Analyst as client's site

• Conducted thorough technical walkthroughs for Business representatives. This led to decrease in learning period for Business Representatives by 60%.
• Acted as Subject Matter Expert for UAT test team. Reduced typical test cycle by 35% due to less reliance on offshore test teams.
• Performed validation of new training environments using Heuristics testing.
• Used Test Director to perform test plan, track executions against plan throughout testing and handle faults from start to resolution.
• Used requirements traceability matrix to link defects to test cases for traceability
• Prepared and Executed Regression and Functional testing in web environment.

• Wrote test conditions derived from Business Requirements using Test Director
• Executed manual Functional, Regression and Sanity tests in development environment (client/server environment) using Test Director
• Communicated defects found during test execution to Test Manager, project teams and offshore developers through emails, daily meetings and documenting them in Test Director
• Demonstrated defects replication process to Developers when required. Reduced defect resolution time by up to 60% due to participating in the resolution process
• Reviewed and analyzed module requirements, and functional design documents
• Read technical logs to investigate and identify bugs. This led to quick turnaround for problem resolution of up to 60% due to effective defect identification and communication

• Provided application support for clients in a 24x7 data center (client/server environment)
• Monitored and reporting site availability for web applications by using HP ITO and HP ITSM
• Designed, coded and implemented scripts to automate production-related tasks using Korn shell and Tcl/Tk. Improved production-monitoring efficiency by 75%
• Liaised with both external and internal clients to solving problems
• Designed, coded and implemented Oracle backup reporting utility using Korn shell and Tcl/Tk. This led to decrease in time it took to detect back up problems by up to 45%
• Provided analytical support for mission-critical systems

Master Of Information Technology, Information Technology

B.Sc, Computer Science