Managed services delivery and technical leadership. Provided architecture, design, implementation, administration, and support of remote and local network infrastructures throughout the United States and worldwide locations.• Provided Enterprise Data Centers (both: physical and virtual) Services and Managed Services projects to enterprise clients, strategic planning process and alignment of business and IT initiatives for VMware Enterprise Hybrid Cloud and VMware Cloud Foundation (VCF) solutions, vSphere, vCenter, Tanzu Kubernetes, Horizon VDI, vRealize 7.X, vRealize 8.X (Aria), vIDM, vLCM, vROPS, Log Insight, Network Insight, SDDC, NSX (V & T), Horizon VDI, SentinelOne VDI, Veeam Backup and Restore platform, Microsoft Azure / Azure Stack, Azure Virtual Desktop, Entra ID, Amazon AWS and IT management platforms.• Provided design, implementation, management and support for enterprise Active Directory and Microsoft compute environments, including all servers/desktops, Active Directory domains, trusts, AD FS, DNS, DHCP, etc.• Designed, operationalized, customized, built and supported enterprise business, applications and infrastructure solutions, VMware and Dell EMC Hybrid Cloud solutions.• Designed and Implemented Hybrid Cloud solution with Azure and Azure Stack. Entra ID, Azure AD, Azure VDI (AVD), Azure Migrate.• Expert level automation and customization using PowerShell, PowerCLI, PowerVRA, Azure PowerShell, Python, Java Script.• Architected, designed, implemented and supported expert level experience with Compute, Operational Recovery, Layered Enterprise security and security regulations compliance - data classification and protection, security hardening and perimeter security.

Direct Information Technology Operations. Provide and manage IT to business alignment. Provide technological and operational vision (tactical/strategic). Establish technology policies and procedures for operations/compliance. Implement technologies for improved efficiency/quality of IT services delivery. Manage vendor relationships (products/tools). Manage IT team and lead cross-functional collaboration with applications design, managed hosting, and other stakeholders. Set objectives for direct reports. Hire/retain top talent and conduct performance review. Keep abreast of new technologies and lead integration. Oversee quality assurance, security and operation policies and processes compliance.

Lead technical infrastructure team in strategic and tactical planning and management of enterprise IT infrastructure to deliver and coordinate all IT operations for a global leader in business process and information technology outsourcing services company and its clients, MetLife Worldwide and MetLife America. Lead IT operations and IT security and compliance initiatives. Help Desk and project management. Design (including WEB Development), implementation, support and manage Corporate Enterprise Data Centers. Provide architecture, design, implementation, administration, and support of remote and local network infrastructure throughout the United States and worldwide locations.

Oversaw planning and management of enterprise IT infrastructure including Enterprise Active Directory, client server, and enterprise infrastructure, telecommunications, and messaging (Exchange and Lotus Notes) for a privately held IT services, outsourcing, and consulting company. Extended technical leadership, management, and supervision to IT team of 25 professionals. Trained and developed team members to achieve individual and corporate goals and objectives. Provided architecture, design, implementation, administration, and support of both corporate IT infrastructures and customers enterprises. Developed and presented technical proposals to customers.Improved efficiency and produced cost savings across service support and delivery systems through implementation of ITIL standards, policies, and procedures, which greatly improved customer satisfaction.Reduced time to perform tasks and cost of ownership, thus improving ROI through training and support of overall team's goals in services delivery.Enhanced systems and improved availability, capacity, and continuity through design, development, and support of business continuity/disaster recovery solutions.

Provided technical leadership to design, implementation, and administration of remote and local network infrastructures, sales, and marketing support for a clinical trials information technology and services company with three internal and number of external locations, clients, and partners worldwide. Constantly identified areas to improve quality and bring down total cost of ownership of delivered services. Decreased down- and out-of-service time via innovative technical designs, solutions, and industry best practices by developing and leading implementation projects of supported infrastructure. Increased reliability and network scalability by migrating the entire LAN to Active Directory.Achieved Sarbanes-Oxley IT Compliance through policy development and security enhancements.

Designed, implemented, and supported the enterprise infrastructure/network environment for the largest public transit agency in Ohio. Built and led the IT Network/Desktop Services Team of 7 professionals in 16 locations. Managed best-of-breed products from multiple vendors to increase protection while reducing complexity for infrastructures to include MS Active Directory, Novell NDS design, VPN, FDDI, and Frame Relay.Reduced operational costs via hardware/software consolidation using Terminal Services and Citrix.

Performed daily IT LAN/WAN administration for a major global manufacturer and distributor of pressure sensitive adhesive materials, office products, and various paper products. Developed IT policies and procedures.Improved efficiency of rapid deployment through software distribution using OS imaging and SMS.Completed complex migration project from Novell NetWare NDS to Microsoft Active Directory.Enhanced process automation by implementing the Document Imaging Solution (Online Document Imaging).Prior

Received three Achievement Awards of Excellence.