Built a high performing global team of adoption specialists, technical engineers, and project managers that drove a digital transformation across that organization that allowed for a highly remote/hybrid workforce. Set the strategy and approach for the Digital Workplace with a focus on enabling employees to collaborate better with their peers, partners, clients and suppliers.

Aligned the people, processes and technology from disparate technology organizations into one high performing North America team, which was part of a larger Global technology organization. Drove the change to a more modern Digital Workplace and set the foundation for the future Hybrid workforce.

Drove the global transformation to modernize the workplace by moving to Office 365 from legacy systems. Modernized the training and education approach utilized.

Global leader for End User Technologies and IT Service Management with responsibility over Service Desk, Field Services, Desktop Engineering, Endpoint Encryption, and User Access Administration functions and teams. Providing Management and Oversight over individuals comprised of internal and external staff and contractors both onshore and offshore.

Global IT leader with responsibilities in End User Computing, Vendor Management, Procurement, Global Standards and Software License Management, This includes helping to lead the effort to consolidate technology, services and functions from the former Tellabs, Sycamore Networks and Coriant groups under the new Coriant entity

Global IT leader for the IT Service Management team, reporting to the Chief Information Officer, responsible for the IT Service Desk, Tier 2 Regional Support, End User Computing, Workplace Technologies, Mobile Services, IT Training and Communication and overall IT Service Management. This includes: Service Operations - Service Transition - Continual Service Improvement - Business Alignment - Time Management - Resource Planning - Membership in the IT Operating Committee - Staff Recruiting - Vendor Management - Financial Planning - Strategic Leadership

IT leader for the Packaged Solutions division within Enterprise Applications, reporting to the Director of Enterprise Applications, responsible for all aspects of packaged 3rd party applications and services as well as the Database platform for all 3rd party and in house developed systems. This included: Application Integrations and Management - Business Alignment - Time Management and Resource Planning - Leadership and guidance of senior professionals - Relationship Management - Staff Recruiting - Vendor Management - Financial Planning - Strategic Leadership

IT executive for the Application Architecture and Services division, reporting to the SVP of Enterprise Applications, responsible for all aspects of application architecture and services including: Architecture - Risk Avoidance - Motivation of employees and management of personnel issues - Defining, recommending and controlling the operating and financial objectives - Development of short and long-term plans and programs with supporting budgets and financial estimates - Working aggressively with application development teams to pursue revenue and profitability objectives. - Product and Technology Research and Development - Product and Project Management - Quality Assurance - Application Design, Development and Deployment Strategies - Corporate IT Infrastructure Design and Implementation - Customer satisfaction of products and services - Supplier, vendor, and retailer relations - Selection, employment, promotion, discipline, and termination of IT employees.

Senior IT architect and manager for the Engineering Services division, reporting to the Director of Engineering Services, responsible for all aspects of infrastructure architecture and services focused on the following: - Desktop Management - Server Design - Directory Services - Security and Compliance - Storage Solutions - LAN/WAN - File & Print - Email - Monitoring and Performance Management - Motivation of employees and management of personnel issues - Define, recommend and control the operating and financial objectives - Technology Research and Development - Product and Project Management - Quality Assurance - Corporate IT Infrastructure Design and Implementation - Responsible for supplier, vendor, and retailer relations

Senior IT manager for the Operations division, reporting to the Associate Director of Operations, responsible for all aspects of desktop management and field operations including: - Software Distribution - Image Management - Service Level Agreements - Motivation of employees and management of personnel issues - Define, recommend and control the operating and financial objectives - Technology Research and Development - Product and Project Management - Quality Assurance - Corporate IT Infrastructure Design and Implementation - Responsible for supplier, vendor, and retailer relations - Motivation of employees and management of personnel issues - Responsible for the selection, employment, promotion, discipline, and termination of IT employees.

Senior IT architect for the Operations division, reporting to the Associate Director of Operations, responsible for all aspects of infrastructure architecture and projects including: - Software Distribution - Image Management - Define, recommend and control the operating and financial objectives - Technology Research and Development - Product and Project Management - Corporate IT Infrastructure Design and Implementation - Responsible for supplier, vendor, and retailer relations