Michael Cole Email & Phone Number

• Architected new SIEM alerting solution• Architected new WAN MPLS circuit with 10x performance improvement at similar cost to existing for remote site• Built new SD WAN access for remote sites, reduced OpEx by 70% while improving access speed by approximately 3x• Implemented network performance monitoring tool, PRTG, reduced effort over previous free “solution” by about 90 minutes per day of effort.• Worked with team to streamline process. Personally found efficiencies that… Show more • Architected new SIEM alerting solution• Architected new WAN MPLS circuit with 10x performance improvement at similar cost to existing for remote site• Built new SD WAN access for remote sites, reduced OpEx by 70% while improving access speed by approximately 3x• Implemented network performance monitoring tool, PRTG, reduced effort over previous free “solution” by about 90 minutes per day of effort.• Worked with team to streamline process. Personally found efficiencies that reduce total time and effort by 75% on each site being migrated Show less

Toronto, Ontario, Canada

• Configure Nokia 7750 and 7450 series switches• Lead and motivate team (up to four reports)• Designed and was part of the team that implemented MPLS BGP access for multiple Government of sites.• Worked with stakeholders across multiple lines of business and all over Canada to reduce customer impact and downtime during maintenance windows.• Proactively resolve specification issues, which may involve almost any employee within organization of over 40 thousand, to… Show more • Configure Nokia 7750 and 7450 series switches• Lead and motivate team (up to four reports)• Designed and was part of the team that implemented MPLS BGP access for multiple Government of sites.• Worked with stakeholders across multiple lines of business and all over Canada to reduce customer impact and downtime during maintenance windows.• Proactively resolve specification issues, which may involve almost any employee within organization of over 40 thousand, to ensure design and implementation is completed prior to client deadline. Show less

Guelph

• Managed network team to improve inter/intra department communications of issues and planned changes.• Implemented new purchasing process with vendors to reduce capital costs by 20%.• Resolved numerous WAN circuit latency issues, improving performance by over 400% from remote data center to corporate office.• Instituted new change process to ensure better PCI/SOC compliance while enhancing security posture

Downtown Toronto

- Designed and Implemented Core MPLS changes to support new sites in a secure and highly available manner (there have been no service disruptions as a result of my work, to date)- Designed and was part of the team that implemented MPLS access for multiple Government of sites.- Worked with team to streamline process.- Worked with stakeholders across multiple lines of business and all over Canada to reduce customer impact and downtime during maintenance windows.

Toronto, Canada Area

* Multiple DC migration projects- vitualized and migrated approx. 80 servers freeing two blade chassis (and 24 blades) and several standard rack mounted systems across two data centres reducing electrical and cooling costs as well as about 160U of billable DC space.- worked with PMs and VMware team to develop new processes to facilitate migration of systems on schedule and in budget, previous IBM PS team plan was falling behind and would not have succeeded without intervention.-… Show more * Multiple DC migration projects- vitualized and migrated approx. 80 servers freeing two blade chassis (and 24 blades) and several standard rack mounted systems across two data centres reducing electrical and cooling costs as well as about 160U of billable DC space.- worked with PMs and VMware team to develop new processes to facilitate migration of systems on schedule and in budget, previous IBM PS team plan was falling behind and would not have succeeded without intervention.- Facilitated Wintel team's work with Network, enabled faster passage of mission critical RFCs as well as helping to resolve issues with Wintel/Network in a professional manner.- Performed first inventory of very old DC in years, later QA showed a sub 5% error rate, other team's had error rates of over 30%.- Worked with managers to develop migration plan by-passing migration consultants to ensure that plan meets deadline and budget.* Inventory Project, Managed project to inventory all DCs. Had 12 reports for this item Show less

Toronto, Canada Area

• Created new server backup scripts and developed automated backup policies to ensure continuity of business while reducing costs of data recovery by 90%.• Discovered network overutilization issue on distribution switch, impact of this design flaw was significant outages to several major clients. Resolved issue, (without redesigning the entire infrastructure) improving uptime to over 99.99%• Identified bug in HP Firmware that impacted system I/O functionality. Worked with internal team… Show more • Created new server backup scripts and developed automated backup policies to ensure continuity of business while reducing costs of data recovery by 90%.• Discovered network overutilization issue on distribution switch, impact of this design flaw was significant outages to several major clients. Resolved issue, (without redesigning the entire infrastructure) improving uptime to over 99.99%• Identified bug in HP Firmware that impacted system I/O functionality. Worked with internal team and HP to develop solution and restored systems to full service.• Simplified and standardized network configurations to reduce management effort, and lead to improved network availability and performance.• Developed effective change management process to improve availability and security posture Show less

• Performed regular patches, backups and security scans during off hours to ensure infrastructure and systems secure and 100% available during client hours• Developed processes to ensure servers meet or exceed global standards with respect to security, recoverability and availability• Designed, implemented and maintained redundant infrastructure and server configuration to ensure secure recoverable client web site• Ran regular scans, and penetration tests to ensure security and… Show more • Performed regular patches, backups and security scans during off hours to ensure infrastructure and systems secure and 100% available during client hours• Developed processes to ensure servers meet or exceed global standards with respect to security, recoverability and availability• Designed, implemented and maintained redundant infrastructure and server configuration to ensure secure recoverable client web site• Ran regular scans, and penetration tests to ensure security and integrity. Manage all required changes• Worked with business units to create a shared service and upgrade process that simplified effort between business units, and saved MLMC approximately one quarter of a full time position while improving service quality, and reducing costs• Managed the MLMC website infrastructure, upgrades, updates, and user issues in a very proactive and business and client partnership model• Regularly receive outstanding reviews from my core business clients regarding service levels, and support levels achieved, and regarding patience and calmness under fire.• Implemented a complex, secure website infrastructure that exceeded global corporate security guidelines• Confirmed full server functionality after each change through personally developed test processes• Researched and implemented new security policy for corporate web servers. Removed multiple potential points of exploitation without impacting corporate web site. Made Win2K a “secure server”• Researched new security vulnerabilities and ensured servers’ security against attacks• Prepared servers for head office Vulnerability Assessment: received outstanding site review• Provided second and third-tier support to web server users and to internal department• Provided support for windows management, backups and other functions as needed, to senior technical services staff in times of need Show less

M. Eng., Computer Networks

Activities and Societies: N/A Masters degree in Engineering, Computer Networks

Bachelor Of Math, Computer

B. Math (Hons), Computer Science

Activities and Societies: UW JSA Bachelors in Math (Major in Computer Science) Co-op, Honours degree

Bachelor’S Of Math, Computer Science

Education record