Michael Jacoub Email & Phone Number

Dublin, California, United States

• Technical Support Software/Hardware for Zeiss products to Doctors,Techs, IT persons and Field service Engineers• Troubleshoot and install network configuration to make the Zeiss Devicesto transfer reports, tests to the PC, Server, Forum• Installation of new software releases, system upgrades evaluation andinstallation of patches• Monitor trending reports generated on the assigned instruments todetermine any problems and escalation• To participate on new product release teams to provide suggestions forproduct improvement and service tool development

• Managing McAfee server security suite essentials.• Managing Windows Servers 2008 & 2012.• Managing Hardware Firewall Fortinet.• Office 365 Administration• Avaya IP Office Support, Network Printers, LAN And Wireless.• Routers and Switches Monitoring.• Support end-users with IT-related problems in a responsive and serviceoriented manner.• Manage time and projects effectively.• Maintain hardware maintenance agreements to ensure integrity ofoperations processes• Configure and maintain computers, IP phone and networking equipment• Provide first level support to Users’ requests• Ensure accurate documentation of all calls handled• Keep up-to-date on all Service Desk processes and troubleshootingprocedures

Windows Server 2008.ISA Server 2006.IBM enterprise content manager FILENETRouter and Switches Monitoring.Computers and Servers Maintenance.Computers and Network Troubleshooting.Paper cut Printing Monitor System.Printers installation and maintenance .Configure, Backup and Troubleshoot Cisco Router (1841).Etisalat Microwave Link Troubleshooting.

-We represent Travelport and SITA Technical Support Team in Egypt.-Support Airline computer reservation system, serving several large multinationals .-Use Cisco-Works a Cisco monitoring tool for all Cisco devices-Support customer’s software, hardware and networks issues.-I have acquired valuable experience in all facets of troubleshooting, installations and maintenance for various desktop operations, hardware and software.-Escalate the issues to the concern persons immediately when needed.