As the Director of IT Managed Services, I am responsible for overseeing a team of subcontractors and ensuring the delivery of a comprehensive range of IT managed services, service desk, Azure\Intune systems, and networks. Whether we are starting Systems from scratch or untangling complex system and network issues, I have successfully managed over 200 projects with the help of 100+ contractors over the past 9+ years.My expertise extends to finding solutions for any IT problem that arises. With a team of experienced and certified professionals, we handle a wide range of tasks including migrations, upgrades, PC refreshes, full system automation, and network redundancy and security implementation.My day-to-day duties involve:1. Leading and managing a team: I provide guidance, support, and direction to the subcontractors, ensuring effective collaboration and coordination in delivering IT managed services.2. Project management: I oversee the entire lifecycle of projects, from conception to completion. This includes defining project scope, setting timelines, allocating resources, and ensuring that projects are delivered on time and within budget.3. Problem-solving and solution development: Utilizing my extensive knowledge and experience in IT, I analyze complex challenges and develop innovative solutions tailored to meet the specific needs of our clients.4. Client relationship management: I maintain regular communication with clients, understanding their requirements, addressing their concerns, and providing updates on project progress. Building strong and trusting relationships with clients is a key focus of my role.5. Quality assurance: I ensure that all deliverables meet the highest standards of quality and adhere to established industry best practices. This includes conducting thorough testing and quality control measures to guarantee successful project outcomes.

In this role, I orchestrated IT operations for the startup environment by providing the required IT infrastructure and creating a support team. I also enabled the establishment of a new headquarters building and warehouse to streamline production line manufacturing and delivered top-notch support and assistance to formulate and enforce helpdesk, systems, and network support.✪ Built helpdesk process and ticketing system by managing technology operations. Created and enforced onboarding processes and ensured professional asset management.✪ Developed systems automation, imaging system, software policies, virtual environment setup, and cloud support for the company to facilitate optimal production.✪ Designed and headed a team of experts through project oversight, providing directions and technical mentoring.

I led the information technology team and maintained coherent technology and career pathways while overseeing hardware and software procurement and preparing for company expansion. Moreover, I fostered cross-functional collaboration with company leaders to address pain points. Introduced a device management system, asset management system, and onboarding imaging process.✪ Spearheaded 500 onsite and remote service desk employees with web-based applications in Windows and Apple environments.

In this role, I scaled Windows environment from 128 to 1000 users and guided network and system teams while implementing Intune, screen connect Windows images, and script automation. Furthermore, I recruited eight competent members of the team and strategized business growth from an old warehouse to a new headquarters built out with new warehouse facilities.✪ Headed cyber security teams involving admins of darktrace, Bitdefender, Aruba network, and azure\Intune.✪ Enabled OS upgrades, rollout software migrations, and software installations via scripting and imaging.

As an IT manager, I delivered professional end-user support in a resort-style environment and deployed a single-stepped imaging process while supporting network, systems, and POS devices. ✪ Boosted system efficiency by automating repairs through custom scripts and coordinating hardware, software, and network jobs for business use. Supported staff, guests, and conference center clients across a 164-acre resort via top-tier IT skills.✪ Trained junior-level technicians for IT Manager roles and streamlined transition to senior-level and management positions within the organization, saving recruitment and training costs.

I addressed network and system issues for HQ and nine different city field offices. Implemented support tools, including Active Directory, Microsoft Server 2008, Windows 7, NET Backup, Cisco VPN, Exchange Server, and Outlook. ✪ Supported network and system functions to facilitate HQ and ten different city field offices.✪ Administered Quest Active Roles Server, Microsoft Server 2003, Windows XP, Remedy, and BlackBerry support.✪ Provided technical oversight of ten Central Arizona locations enclosing federal and local task force titled 287g program.

As a systems administrator, I ensured seamless functioning of systems and computers across the company and supported multiuser computing environments, monitoring optimal performance of IT services.