Profit and loss responsibility for service area encompassing 100+ home service technicians in three states. Total annual revenue of $17+MillionResponsible for five area tech managers and three support supervisors. Ranked in the top 25% nationwide in performance after first year in role. Maintain a high level of engagement as a change agent in the most challenging year in recent history with home services.

Manager of in home repair services which includes operations, logistics, and sales for 25+ service technicians.Successfully hired, trained, and developed a 30% increase in staffing in a 6 month time frame.Maintained sufficient operational logistics to support unconstrained customer service appointments and service.

Responsible for sales and operational support for the Home Improvement Department. This included Lawn and Garden, Tools, and the largest Fitness department in the state of CT. Successfully improved inventory control to increase operational confidence and sales within my departments. Sales growth results (Vs LY) were always above national performance averages.

Responsible for Retail Operations, Sales and P+L results for 6 Retail Locations and 8 Attended Donation Centers totaling $9 Million in revenue.Developed New Hire Retail Orientation ProgramAchieved record results in the month of October and double digit sales comparisons in multiple locations for the year.Increased average revenue per customer through training and development.Increased overall customer satisfaction Created and supported a monthly management training program.

Based on my retail experience with Circuit City and my continued leadership development, I chose to accept a store position with Advanced Auto Parts. My goal is to both learn a new culture and accelerate within the ranks to advanced my career with the company.- Assist customers with their automotive needs.- Meet and exceed sales targets and goals.- Support store manager in store operations.- Maintain inventory integrity while sustaining new product layout and old product turnover.- Develop and sustain commercial business relationships.

After being unexpectedly unemployed from Circuit City in the middle of the peak retail season, it was difficult to find a related career path in the tough economy. Based upon my previous experience with aviation, my current leadership skills, and my good standing relationship with my previous supervisor, Million Air was good temporary fit for both parties involved. I thoroughly enjoyed working for this company and would recommend it to anyone who seeks a great "bottoms up" type of culture.My job duties were as follows;- Responsible for refueling both commercial and general aviation airplanes.- Exceed customer satisfaction with exceptional professional service to all general aviation customers.- Insist on maintaining the highest level of safety with my coworkers and customers.- Required to sustain on time performance with commercial airplane flight scheduling.

The main objective of this position was to drive all facets of the services business at Circuit City which included, professional home theater installation, computer repair and services (both in store and in home), and car stereo installation.Detailed responsibilities included the following;• Teach, train, and support managers and associates on new products and services. This also included rollout and support to several brand new store openings in eight states.• Report daily to district marketing teams on competitor actions within the local market.• Responsible for resolving customer service issues and maintaining a healthy customer satisfaction base.• Extensive weekly travel for corporate sponsored events, district support, and new product roll-out campaigns. Monthly travel planning was self sufficient based on market needs and new store openings.• Manage in home vehicle fleet logistics for all stores in common territories.

• Profit and loss responsibility for a $19 million consumer electronics store.• Assist with the career development of store associates and other managers. • Control expenses and profitability based on monthly P+L results.• Communicate effectively on all promotional, operational, and organizational changes to my team and district manager.• Maintain sufficient staffing levels to meet business needs.• Responsible for resolving customer service issues

• Understand, track, and predict sales trends on products.• Teach, train, and support all associates.• Deal directly with customer satisfaction issues utilizing my training, knowledge, and skills.• Expected to exceed daily sales forecasts based on store and corporate budgets.• Required to be knowledgeable in products and services to maintain a high level of customer satisfaction.• Maintain sufficient inventory using company wide inventory tracking systems.• Track P&L on a daily and monthly basis to company budget requirements.• Maintain sufficient staffing levels based on business needs.

• Responsible for overseeing daily operations to accommodate commercial and private customers. • Develop financial and contractual agreements for potential and current customers.• Adjust staff and manpower to meet the level of business.• Interview perspective new hires.• Ensure employees are properly trained for their designated job requirements.• Maintain a high level of safety and security in a very dangerous environment.• Meet expected budget requirements for both retail and commercial lines of business.• Follow strict Federal Aviation Administration guidelines and procedures.• Required to do extensive accident and incident investigations to report insurance claims through home office.