Michael Jaimes Email & Phone Number

San Diego, Ca, Us

San Diego, Ca, Us

San Diego, Ca, Us

•Provided day-to-day technical support for Windows, Apple, MX-One and Cisco hardware and software for onsite and remote users.•Configured and Imaged hardware using Active Directory and Microsoft System Center Configuration Manager.•Conducted test for both phone line and network connectivity issues as well as activated network ports and created phone lines•Consulted with users to assess and implement file structure needs and performed data migration. •Analyzed and determined computing needs and provided recommendations on appropriate tools (hardware, software, peripherals)•Trained users on variety of software including Microsoft Office, Browsers, Adobe, One Drive, Zoom, and Service Now

La Jolla, Ca, Us

•Tested troubleshooting methods and devised solutions for malfunctioning UCSD Covid-19 application on smart phone devices.•Documented bugs encountered while using application and identified potential solutions for app in smart phone devices for support team use.•Assisted students and staff with both iOS and android devices in order fix issue with Wi-Fi, camera access, website blocking, and app accessibility•Created FAQ to train student assistants to assist staff and students in testing locations located across UCSD campus•Instructed students and staff on proper testing procedures and communicated with support team in order to make improvements to testing protocol

San Diego, Ca, Us

• Assisted in debugging application to convert an excel to a text file using JavaScript in order for the files to be compatible with the different school learning platform (Blackboard and Canvas).• Provide front-line technical support for Blackboard learning management system to over 1,400 faculty• Provide technological support to over 200 smart classrooms at SDSU• Tested and troubleshooted faculty equipment (technical and software) remotely and on-site.• Assisted and Advised faculty with suitable equipment for their classroom• Guide faculty with using ParScore system in order to complete exam grading and assist with uploading grade onto Blackboard learning management system

• Collaborated with manager and peers to achieve company goals such as target sales.• Consulted customers and provided recommendations on product selections to address particular needs.• Researched and maintained knowledge of current products, promotions, and payment methods. • Translated Spanish & English to resolve conflicts and to complete sales across multiple departments.• Trained and coached new merchandiser staff on daily duties.• Provided storewide customer service and conflict resolution support for Spanish speaking customers. • Transferred product from warehouse to floor and positioned items to drive optimal sales. • Maintained stock levels and proper pricing for multiple product lines.

Bachelor'S Degree, Computer Science

Associate Of Liberal Arts & Sciences (Mathematics & Pre-Engineering Studies- Computer Science), Computer Science