Mike Apps Email & Phone Number

Irvine, California, Us

While serving as a Regional Facility Project Manager, District Sales Manager, District Service Manager, and Senior Operations Specialist my duties have included:• Managing all facility rebranding projects (remodels and new construction) in the Midwestern United States• Overseeing projects with an average cost of $3 - $5 million each (15-20 projects simultaneously)• Confirm all facilities are brand compliant and negotiate exceptions to the standard when needed• Work closely with furniture, signage, flooring, graphics, and millwork vendors to deliver on time and within budget• Proactively advise our dealer partners of pending milestones and possible risks• Strategize how to maximize Mazda sales opportunities, customer experience, dealer profitability and brand representation• Analyze Sales, Parts, and Service KPIs to pinpoint areas of opportunity for Mazda dealerships to improve day-to-day operations and increase profitability, while growing Retail Sales and increasing the value of the Mazda brand• Responsible for the daily implementation of Mazda processes and practices within Telemarketing District, such as: o Providing consultation to dealers to increase service traffic and wholesale parts and accessory business o Overseeing CSI/CX360/Medallia metrics and improvement processes o Assisting with parts department activity including ordering practices and inventories o Utilize After Warranty Assistance (AWA) to enhance customer loyalty and resolve technical concerns o Implementing National and Regional Mazda Programs and following up at the dealership level o Overseeing continuing brand and technical training of dealership personnel• Running database queries and performing complex data analysis to support Region priorities (Experian/Velocity, Service Smarts Online (SSO), Urban Science, Medallia/CX360)• Use of Microsoft Word, Outlook, Excel, PowerPoint, Access, and Business Objects to streamline reporting procedures

Deerfield, Il, Us

As a Certified Assistant Store Manager, some of my daily responsibilities included: • Analyze profit and loss statements to pinpoint areas for growth while developing a detailed action plan to achieve results• Daily merchandising of products throughout the store to maximize sales• Training newly hired or promoted Assistant Managers to build a strong team within our district• Coaching on upselling and cross-selling with front end and pharmacy team members to drive sales• Use of SIMS and AS400 systems to ensure accurate ordering for the store, minimizing waste and excess inventory• Daily “5-Minute Meetings” with each employee, ensuring they are enthusiastic and prepared to offer extraordinary customer service• Coordination of Flu Shot Clinics and Outside Events to help increase awareness of Walgreens within the local community• Use of Microsoft Word, Outlook, and Excel to pinpoint strengths and opportunities for the store’s growth

North Aurora, Illinois, Us

Some of my responsibilities as a Store Manager for Oberweis Dairy were:• Hiring, training, and overseeing a staff of 30+ employees• Coaching staff in sales techniques to maximize sales and increase store profits• Planning and executing events within the community to creatively bring in outside sales• Reaching out to businesses, organizations, and non-profit groups to help plan ice cream social events• Negotiating outside contracts to reduce store expenses• Weekly and monthly store inventorying to insure accurate on-hands and to analyze product waste

Prairie Du Sac, Wi, Us

As an Assistant General Manager with Culvers, my duties included:• Hiring front and back of the house employees and overseeing a six week new-hire training program• Weekly scheduling of employees and daily shift flow charts• Insuring that safe food handling procedures are practiced at all times• Daily training and coaching on customer service techniques• Managing daily tasks and checklists for team members to keep a clean and presentable restaurant