Michael Cole Email & Phone Number

Northbridge, Ma, Us

Waltham, Massachusetts, United States

Waltham, Massachusetts, United States

Franklin, Massachusetts

- Primary point of contact for quoting teams involving system or process issues and change discussions as North America and Latin America Regional Service Lead (RSL) - Collaborate with global RSL team to establish global consistency wherever possible and engage management in quoting concerns as needed - Provide timely and relevant updates to quoting teams as part of regular communications newsletter - Perform data analysis and manipulation of internal data to develop reporting and provide actionable insights to sales and quoting leadership - Ensure on-time data reporting to support quoting production and drive operation metrics

Franklin, Ma

- Primary training liaison for the International Quoting team based out of Bucharest, Romania; Organized and facilitated remote ELA trainings and biweekly reviews - Responsible for assigning and balancing workload between team members - Initiated communication with the Sales Team when my team’s primary supervisor was unavailable - Continued execution of the responsibilities for the position of Senior Representative for Contracts Maintenance

Franklin, Massachusetts

- Conducted research, prepared accurate estimate/quote reports, as requested by the renewal sales team - Maintained digital contract integrity throughout the entire quoting process - Ensured accurate system component configurations for customer pricing and quoting - Utilized Catalyst, SAP, Oracle, Salesforce, Tableau, and custom programs to ensure high quality, accurate quoting contracts - Global subject matter expert delivering comprehensive assistance on quoting Enterprise License Agreements (ELA) - Developed, enhanced, and co-authored the standard operating procedures for the ELA quoting process - Coordinated and implemented training for supervisors and team members in ELA

Barnes Angb, Westfield, Ma

- Separation Date: September 10, 2016- Rank: Staff Sergeant, Grade: E-5. - Secured active security clearance for the purpose of; inspecting, repairing, and maintaining aircraft systems, subsystems, components, as well as associated test equipment pertaining to the electrical and environmental aspects of the F-15 fighter plane - Required to work efficiently in high stress environments while making safe and accurate decisions - Logged and maintained pertinent information in physical and computerized maintenance log books - Member of the first deployment team of the F-15 Eagle, 104th Maintenance Group to the Pacific for EX COPE TAUFAN 2014 in Malaysia; worked productively alongside the Malaysian and Australian Air Forces - Developed strategies to ensure a positive, cordial, and safe environment for airmen interaction with the surrounding communities