Michael J. Collins Jr. Email & Phone Number

North Carolina

North Caolina

Oversaw North Carolina Restaurant Group comprising of 4 concepts and more than 75 restaurants. Ensured top quality service via constant supervision of managers and team members. • Maintained 100% accountability of all assigned equipment which resulted in zero losses and high operational readiness • Managed inventory based on forecasted business; created lists for needed supplies and stock reordering; utilized information technology to record sales figures, for data analysis and forward planning• Increased standard operating profit by 400% in some locations • Grew individual restaurant sales increasing 10-15% over previous year• Successfully restructured operational goals to meet corporate guidelines

Greensboro, North Carolina

Oversaw Restaurant Group Comprising of 2 concepts and more than 15 restaurants. Trained and managed 40+ employees on policies, procedures and best business practices which improved the value of the employees. Managed labor and maintained food costs to meet desired objectives. • Directed full service restaurant with more than $3.5M in annual revenue • Developed new management candidates through continual development of management training program• Implemented several customers based sales building incentives increasing sales by 10% over previous year• Recruited, interviewed, and hired candidates who were eager to represent the brand; zoned out associates in accordance with associate strengths and business needs

North Carolina

Managed franchise operation with 36 locations across North Carolina. Demonstrated acquired knowledge of business management principles through planning, resource allocation, production methods, and the coordination of people and resources to maintain full restaurant operations serving over 100 customers on a daily basis.• Successfully opened several new construction units surpassing goals and expectations• Held dual-role position as Area Manager and Franchise Supervisor• Established team incentives leading to increased sales in both corporate units and franchise units increasing sales in all units• Delivered courteous and prompt service to customers; served as a brand ambassador, handling all guest complaints and compliments to ensure guest satisfactionAchievements:•Developed systems focused on basic operation, quality, cleanliness, and customer satisfaction, to define hard and soft costs, introduce efficiencies, and grow customer base and operational sales by an average of $200,000 to $300,000 per year. •Supervised operations at up to 8 franchises and improved profitability and customer satisfaction rating, for new and long term customers, by 5-15%.•Oversaw 3 properties with a combined value of $40 million, developing housekeeping, landscaping, and maintenance systems to optimize retained value.•Opened 2 new franchises within 2 years and assisted in the opening of 3 others, conducting complete ground floor set-up, purchasing supplies, hiring and training staff, documenting the process, and complying with corporate policies.

Various Throughout North Carolina

Directed a franchise operation with multiple locations in North Carolina. Re-developed all operational procedures resulting in a structured and cohesive organization.• Negotiated contracts and developed vendor relations increasing company profitability by 7.5%• Designed and developed satellite locations which increased revenue by more than $100 thousand dollars in under a month• Handled customer questions, complaints, and issues with attention to providing a superior level of customer service | efforts led to 90% increase of customer satisfaction

• Selected, with 4 others, to develop the Operating Partner Program, which increased store profitability by 5-10% company wide.• Grew comp sales by more than 100% within 4 years. • Recognized with award for highest store profit across more than 300 units 5 years in a row and for regional and store sales for 6 consecutive years. • Selected as a member of the President’s Club for 6 consecutive years.

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