Michael Hanrahan Email & Phone Number

Melbourne, Australia

Point of contact for driving, managing and reporting on RASO region: Australia, Thailand, Malaysia, Singapore, Philippines, Vietnam, Myanmar, Bangladesh, Indonesia; L&D supervision of 1400 employeesOversee integration delivery toward 15 major customer projects across Asia, including by remote delivery engineers located in China and IndiaDevelop, align and implement strategic programs throughout region to assist Ericsson in being efficient and competitive in market, realize set… Show more Point of contact for driving, managing and reporting on RASO region: Australia, Thailand, Malaysia, Singapore, Philippines, Vietnam, Myanmar, Bangladesh, Indonesia; L&D supervision of 1400 employeesOversee integration delivery toward 15 major customer projects across Asia, including by remote delivery engineers located in China and IndiaDevelop, align and implement strategic programs throughout region to assist Ericsson in being efficient and competitive in market, realize set strategic ambitions, and drive readiness towards 5G and wi-fiPrograms: Tools and Automation, Services Way of Working, Competency Planning, Resource Management, and Quality for Integration; tied to Ericsson’s broader strategic requirements and aligned to products and servicesWork with sales teams across region to review YOY forecast and make resource decisions as appropriate Oversee RASO Competence & Development L&D activities (Certification & Assessment, Competency Tracking)Liaise with regional POs on critical project hires; communicate with HR to fast-track offer approval process Recognized as top regional head globally for hitting all automation targets: led c. 40 tool adoptions across 15 major customer accounts, generating very significant resource/cost savings since April 2016 Show less

Melbourne, Australia

Launched new Australian national LTE network on L700MHz spectrum, providing coverage across country; involved in provisioning of ~320 new sites, which was single largest simultaneous mobile expansion in Australian telecommunications history, and globally unique activitySensitively addressed critical resource and security challenges in high-pressure, deadline-driven environmentLed CRM activities including customer updates and steering escalation / resolution of customer… Show more Launched new Australian national LTE network on L700MHz spectrum, providing coverage across country; involved in provisioning of ~320 new sites, which was single largest simultaneous mobile expansion in Australian telecommunications history, and globally unique activitySensitively addressed critical resource and security challenges in high-pressure, deadline-driven environmentLed CRM activities including customer updates and steering escalation / resolution of customer issuesRestructured, relocated, and transitioned remote engineer network from China to India in urgent timeframe and to strict security and customer data requirements; set up entire remote delivery centre from scratchHired, trained, and oversaw 50 remote engineers based locally and in GSC India; spent 6 weeks in Delhi training Indian team on technical requirements and processesEstablished and frequently checked security safeguards in adherence to strict ACMA licensing requirementsManaged man hour rates, staff scheduling, project financials, process industrialization, offshoring, customer escalations, and milestone trackingTransformed Australia-wide Add-On Sale program, directly contributing to significant figure in captured salesNIC exceeded 2014 yearly integration targets, even during peak project schedule, resulting in customer awarding significant new contract for 2015For professionalism in handling crucial launch, received recognition from local CEO and Regional Operations head Show less

Melbourne, Australia

Specialized in Integration, involved in new 3G or 4G radio sites being integrated in customer networks; performed software upgrades and troubleshooting; led other junior team membersReviewed and provided costing of new services, and resolved and communicated directly with customers on support requests