Michael Lawson Email & Phone Number

London, England, United Kingdom

Aylesbury

Responsible for managing the UK & Malaysia Support TeamResponsible for liaising with EMEA and Australasia clients, arranging upgrades of systems etc.Responsible for all internal IT Systems, on premises and in Oracle Cloud / Azure.

Aylesbury, Buckinghamshire, United Kingdom

Responsible for internal IT Systems including;DellHPWindows ServersOracle CloudOffice365WSUSSQLAvayaVMwareHyperVYouTrackClient Technical SupportPAT Testing

Chesham, Bucks

Work as part of a team offering Service Desk Support services, Networking, Hardware, Virtualised Environment, Server & Desktop support and implementation. Working with;Microsoft ExchangeOffice365CitrixVMWareHyperVWindows Server 2008 / Windows Server 2012 / Windows Server 2016Windows 7 / Windows 10UbiquitiDellHP

Sheffield

Auxilion operate a Remote Monitoring & Maintenance team in Sheffield, which offers support for multiple platforms including Windows, Citrix and VMWare. Auxilion support multiple companies which are globally based, in effect performing the infrastructure support duties for them.Work as part of a 24x365 shift rotation team.Monitor servers using SCOM and MAX Focus monitoring tools.Diagnosing server failures, hardware failures and recognising failure trends, arranging hardware… Show more Auxilion operate a Remote Monitoring & Maintenance team in Sheffield, which offers support for multiple platforms including Windows, Citrix and VMWare. Auxilion support multiple companies which are globally based, in effect performing the infrastructure support duties for them.Work as part of a 24x365 shift rotation team.Monitor servers using SCOM and MAX Focus monitoring tools.Diagnosing server failures, hardware failures and recognising failure trends, arranging hardware replacements with Dell when necessary. Making changes to servers under change control.Tools used for remote access are MS Remote Desktop, Teamview and MS Lync.Duties include Windows server patching, SQL Server patching, Active Directory queries, supporting Commvault backups, Citrix, VMWare. Show less

London

Worked onsite in the London office.Worked as part of a larger team supporting offices based in Berlin, Cape Town, Chicago, Glasgow, Ireland, Johannesburg and Santiago. Supporting servers and applications for the global operation.Support offered via the telephone and email, using tools such as MS Remote Assistance via SCCM, MS Remote Desktop and Teamviewer. Products supported included MS Windows 7, MS Office 2013 and MS SharePoint 2010. Supported users by creating new mailboxes… Show more Worked onsite in the London office.Worked as part of a larger team supporting offices based in Berlin, Cape Town, Chicago, Glasgow, Ireland, Johannesburg and Santiago. Supporting servers and applications for the global operation.Support offered via the telephone and email, using tools such as MS Remote Assistance via SCCM, MS Remote Desktop and Teamviewer. Products supported included MS Windows 7, MS Office 2013 and MS SharePoint 2010. Supported users by creating new mailboxes in MS Exchange 2010, new user account creation in Active Directory, new OU and Computer creation in Active Directory, and deployed software packages via SCCM.Supported Polycom voice and video conferencing system, training users on how to use it effectively in the meeting rooms. Part of the successful roll out of new laptops and monitors to replace old equipment. This was carried out in London with pre-configured laptops being sent to the Glasgow office. Worked with networking team to install new Fortinet devices in London and Glasgow.Managed internal Knowledge Base Show less

Sheffield

Remotely supported servers running on Citrix Farms in a mission critical environment, working on both Live and Backup side servers based in two datacentres. 24x365 shift based. Used HP Open View to monitor for hardware failures, liaising HP to arrange replacements when required.Raising changes and working under change control for any changes needed. Joining CAB calls to explain why any changes were required.I was acting Customer Service Lead (Shift Leader) prior to my leaving.… Show more Remotely supported servers running on Citrix Farms in a mission critical environment, working on both Live and Backup side servers based in two datacentres. 24x365 shift based. Used HP Open View to monitor for hardware failures, liaising HP to arrange replacements when required.Raising changes and working under change control for any changes needed. Joining CAB calls to explain why any changes were required.I was acting Customer Service Lead (Shift Leader) prior to my leaving. This included liaising with other teams and departments, attending daily hand over meetings and being involved in high priority incident calls. Show less

Vebra are a company that offers software products for use by Estate Agents, with other 1000 customers based mainly in the UK.Started as part of First Line Support Team, progressing to become the first Second Line Support Team Analyst Senior before progressing to a Senior Second Line Support Engineer.Escalation point internally for First Line and Second Line analysts.Assisting First and Second Line support teams on a daily basis to assist customers, by phone and email.Recognising… Show more Vebra are a company that offers software products for use by Estate Agents, with other 1000 customers based mainly in the UK.Started as part of First Line Support Team, progressing to become the first Second Line Support Team Analyst Senior before progressing to a Senior Second Line Support Engineer.Escalation point internally for First Line and Second Line analysts.Assisting First and Second Line support teams on a daily basis to assist customers, by phone and email.Recognising trends in software, reporting to development team and conducting testing of the software / updates before they were released to end users. Show less

Hull

Hull