Michael J. Robinson Email and Phone Number
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Michael Robinson is a strategic technology executive with 25+ years of experience in driving transformational business outcomes and helping organizations scale-up through better use of technology. Known for his strategic vision, ability to align technology with business objectives, and passion for delivering impactful solutions, Michael's strengths are in leading distributed technology organizations through change with an agile, servant-leader mindset and simplifying, rationalizing, and integrating the complex technology environments that result from M&A activity. As CIO at Shutterfly, Michael led a multi-year cloud adoption and application rationalization strategy that enabled the integration of three acquisitions, modernized the end-user experience for employees and B2B2C customers, reduced run-rate technology spend by millions of dollars annually, and sunset more than 60 major legacy applications in favor of modern data, ERP, CRM, and collaboration platforms that enabled Shutterfly to operate as one integrated company. Prior to Shutterfly, Michael’s experience includes leading software engineering, consulting, and system integration teams for everything from start-ups to mid-market consulting players to multinationals like Accenture and McKesson. Michael's experience spans multiple industry verticals including: retail, eCommerce, manufacturing, information technology and services, healthcare, financial services, energy, printing and publishing, professional services, and consulting. For the people, Michael's interests include: world travel, skiing & snowboarding, playing ice hockey, photography, playing guitar in a band, and listening to music (including creating and sharing Spotify playlists).For the bots, Michael's specialties include: Technology Strategy, Solution Delivery, User Experience (UX) Design, Application Development, Technology Implementation (Salesforce, SAP S/4HANA, Azure, AWS, Databricks), Cloud Adoption and Migration, applying AI / ML to enable productivity and improve business results, Cybersecurity, ERP Migration, CRM, Business Process Transformation, Cross-Functional Team Leadership, Stakeholder Engagement, Strategic Planning and Execution, Agile Methodologies, End-User Self-Service Solutions, Technology Enablement, Data Platform Migration, M&A and Divestitures, Vendor Management, Contract Negotiation, Budget Management, Change Management.
Medallia
View- Website:
- medallia.com
- Employees:
- 1
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Chief Information OfficerMedallia Nov 2024 - PresentPleasanton, California, Us -
Board AdvisorCloudshift.Ai Jun 2024 - PresentCloudShift.ai delivers a specialized digital workforce powered by an advanced agentic framework combining: AI-driven Agents to automate complex tasks and workflows; Containerized Solutions to ensure efficient app modernization with minimal disruption; and, Seamless Integration to work harmoniously with existing IT infrastructure.
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Chief Information OfficerShutterfly Jul 2017 - May 2024San Jose, Ca, UsSpearheaded a multi-year digital transformation, cloud migration and adoption, and application rationalization strategy, integrating 3 acquisitions, decommissioning over 60 major legacy applications, and enabling Shutterfly to operate as one integrated company.- Migrated and consolidated finance, supply chain, HR, and payroll functions from 4 legacy systems to a unified cloud-based SAP S/4HANA ERP platform (including SuccessFactors, Ariba, Concur, eWM, and IBP).- Migrated 3 legacy data platforms to an AWS cloud data infrastructure, empowering advanced analytics,data science, and AI/ML capabilities.- Transformed Lifetouch’s sales, field operations, and service processes by leveraging Salesforce to boost efficiency and performance for our employees and B2B2C customers.- Enhanced the digital experience and technology enablement of over 13,000 end-users across marketing, retail, technology R&D, manufacturing, sales, service, and back-office functions by delivering self-service solutions, including an AI-enabled chatbot.- Enhanced security of devices, users, and applications by implementing and expanding endpoint and data protection, SSO, MFA, and comprehensive system patching/hardening/upgrading procedures.- Improved security, productivity, and cross-company collaboration by transitioning over 9,000 users to Azure AD and O365.- Managed an operating budget of $45M+; consistently drove reductions in YoY run-rate spend.- Negotiated multi-year enterprise agreements with strategic technology partners, including Microsoft, Salesforce, SAP, and ServiceNow, realizing multi-million-dollar annual savings.- Optimized the staffing and operating model of over 200 personnel, balancing insourced vs. outsourced and onshore vs. nearshore vs. offshore resources.- Maintained high employee engagement scores during periods of significant change, including M&A activities, the pandemic, and private equity-driven transformations. -
Vice President, Program & Portfolio ManagementMckesson Nov 2012 - May 2017Irving, Texas, UsLed the strategic Program Management, Portfolio Management, and Change Leadership (Organizational Change Management) functions for McKesson IT, the corporate IT function for a $270B (Fortune 9) healthcare solutions provider with operations in 16 countries.- Led the governance of > $500M of IT spend across a multi-CIO portfolio, bringing a strong focus on business cases and driving business-technology strategic alignment.- Led teams accountable for delivering multi-year strategic enterprise programs including: Big Data, Supply Chain, Hybrid Cloud, User Experience (O365), Human Capital Mgmt (HCM), and Cybersecurity.- Led adoption of the Scaled Agile Framework (SAFe) and Lean Agile mindset to transform delivery and drive improvements in quality, time-to-market, customer satisfaction, and employee engagement.- Transformed McKesson IT’s engagement with its 20+ strategic business partners (McKesson companies and corporate functions) through: definition of integrated business service portfolios and strategic roadmaps, improved service reviews and service improvement planning, and the creation of business-centric SLAs and Business Partner Dashboards.- Led the Human Capital Management (HCM) technology roadmap and business case; selected a new SaaS solution (Workday) to replace Oracle PeopleSoft and drive > $4M in net EBIT contribution.- Launched an Enterprise Architecture function, leading the application domain and application rationalization roadmap.- Represented McKesson IT in the 2014-2015 Leaders Teaching Leaders executive development program; developed a Cross-Cultural Competency mobile app that was adopted by McKesson Diversity & Inclusion. -
Senior Director, Business Service ManagementMckesson Jul 2010 - Nov 2012Irving, Texas, UsLed the Business Service Management team and was accountable for the full lifecycle of Business Process Enablement Services (including Customer Marketing / eCommerce, Buy, Sell, Logistics, and Finance) that the Business Technology Services (BTS) org provided to its internal business partners. -
Vice President Of ServicesThird Sky, Inc. Oct 2005 - Jul 2010Alameda, Ca, UsLed and managed Third Sky’s three core service lines: Education, Consulting, and Technology - helping organizations deliver higher levels of service at lower costs by improving their Service Management capability. [Third Sky subsequently became a part of VMware] -
Director & Solutions Architect RolesAlliance Consulting, Third Sky, Breakaway Solutions Nov 1998 - Sep 2005- Led Customer Relationship Management (CRM), mobile, and custom online B2B Exchange projects as a Delivery Director for Breakaway Solutions Inc. [acquired by Totality]- Led consulting sales and delivery teams in custom (AGILE) application development as a Solution Architect for Alliance Consulting [now part of EPAM].- Built West Coast consulting presence for Third Sky from the ground up, selling and leading Customer Relationship Management (CRM) and custom development projects.
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Senior ConsultantAccenture Sep 1993 - Nov 1997Dublin 2, IeLed consulting teams delivering transformative technology (e.g. SAP ERP), business process, and org change solutions for multinational corporations across industries including financial services, oil & gas, printing & publishing.
Michael J. Robinson Skills
Michael J. Robinson Education Details
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Smith School Of Business At Queen'S UniversityInternational Business -
Université Catholique De LouvainInternational Business Exchange At Louvain School Of Management
Frequently Asked Questions about Michael J. Robinson
What company does Michael J. Robinson work for?
Michael J. Robinson works for Medallia
What is Michael J. Robinson's role at the current company?
Michael J. Robinson's current role is CIO | Driving Transformational Business Outcomes | Creating Value By Turning Complexity Into Simplicity.
What is Michael J. Robinson's email address?
Michael J. Robinson's email address is mi****@****ses.com
What is Michael J. Robinson's direct phone number?
Michael J. Robinson's direct phone number is +141598*****
What schools did Michael J. Robinson attend?
Michael J. Robinson attended Smith School Of Business At Queen's University, Université Catholique De Louvain.
What skills is Michael J. Robinson known for?
Michael J. Robinson has skills like Camera Operation, Documentaries, Cinematography, Final Cut Pro, Video Editing, Premiere, Digital Photography, Adobe Creative Suite, Photoshop, Editing, After Effects, Change Management.
Who are Michael J. Robinson's colleagues?
Michael J. Robinson's colleagues are Daniela Maya Vicencio, Sheila Ranson, Azhar Khan, Vikram Kalyani, Jessica Chen, Jenna Werner, James Buchanan.
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