Michael Smith Email & Phone Number

Plano, Texas, Us

-Work with colleagues and managers to implement and proactively manage a superior technology solution for our clients.-Understand clients' business processes and configure applications based on business needs and accepted best practices.-Provide implementation support to new clients by leading customers through the implementation process, communicating with those involved to ensure that implementation is completed and any issues are resolved so client can be successfully utilizing the product.-Train users in system set up, administration and maintenance-Assure client satisfaction and successful implementation.-Identify and report software gaps (work closely with our development team and impact future features and functionality of our products)-Proof and analyze data conversions-Continuously evaluate implementation and training procedures and make improvements to facilitate the best possible customer experience. -After implementation is complete, provide future training to clients on an as needed basis via telephone and GoToMeeting.-Create user documentation when required-Conduct 12-15 days of billable training per month and maintain an organized training schedule.-Complete training summaries specific to the client following the training to assist other Tyler staff in providing quality customer care.

Plano, Texas, Us

-Provides inbound phone, web or email software support to resolve client inquiries and problems which are easily solved.-Analyzes data reports, forms, and web technologies commensurate with level of training and understanding.-Determines whether to resolve issues personally or to refer to a more experience team member.-Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.-Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).-May assist with writing estimates for software modification specifications and documentation of support processes.-May submit client issues to development team for resolution as needed.-Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required.-May create or enhance documentation throughout the support process.-Commits to expanding technological skills and knowledge of the Tyler products.-Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.-Performs other duties as assigned.

King Of Prussia, Pennsylvania, Us

-Recruit qualified individuals to fill vacant positions-Maintain and develop friendly relations with professional organizations and universities from which applicants may be recruited-Collaborate with HR personnel and executive stakeholders to determine an ideal hiring and staffing strategy

-Responsible for the academic and personal development of 14 teenage Chinese basketball students located at the United States Basketball Academy visiting the United States for academic and basketball training -Main instructor for General Science course that focused basic scientific terminology, vocabulary and methodology -Managed student engagement with online programs Acellus and Duolingo to ensure systematic progression through online lessons -Provided appropriate and encouraging feeds all on classroom assignments, homework and online instructions -Updated all necessary records (attendance, academic, behavioral) of student progress and development -Maintained discipline in accordance with the rules of the United States Basketball Academy and Northwest Global Communications

-Ensure inventory stock matches delivery requirements.-Follow set, scheduled route for daily deliveries.-Read maps or set GPS to determine and track daily route.-Ensure products are delivered in a timely manner.-Load and organize product inventory from warehouse into vehicle and unload products in and out of truck as needed throughout the day.-Always keep vehicle organized, clean and tidy.-Make sure inventory matches manifest (accompanying shipping document).-Scan or write in confirmation of delivery upon arrival to recipient client.-Deliver goods to specific locations determined by clients.-Check in with warehouse on delivery progress as needed.-Maintain and organize all delivery paperwork and deliver it to the proper personnel at the end of each shift.-Refuel vehicle as needed.-Inspect delivery vehicle daily looking for anything problematic (low tire pressure, tire wear, dents etc.) and report any abnormalities.-Report any accidents or vehicle issues encountered while enroute, to supervisors.-Follow rules and regulations of the road at all times.-Follow all company and state enforced safety requirements for loading and unloading product.

Eugene, Or, Us

-Managed nine (9) regional alumni organizations that are responsible for volunteer recruitment/management, event management, and membership solicitation-Responsible for a program budget of $95,000 that resourced volunteer recruitment/cultivation, regional leadership training, event management/administration/logistics, travel, and professional development-Coordinated a bi-annual leadership training weekend that instructed thirty (30) volunteer leaders on volunteer management, event management, organizational structure, and marketing/communication requirements-Coordinated with regional organizations on programming efforts that raised money for local scholarships-Developed and implement a strategic plan which will guide the formation of regional alumni organizations clearly articulates performance standards to measure success.-Establish an annual business plan and budget for regional organizations' programming efforts and tracked progress toward stated goals and objectives.-Mentored regional leaders to ensure UOAA and University Advancement quality standards are met for all programming, communications and services provided.

Milwaukee, Wi, Us

-Evaluated applicant qualifications through cover letter/resume critique; values based/performance based interviews (phone, off site, in-house), behavior/traits inventory interpretation and referral follow-up-Tracked over 150+ financial representative candidates and 100+ intern candidates over a 6 month span-Managed seven (7) interns by conducting orientation; monitored academic and certification progression; coached interns on personal/professional development; established weekly formal/informal training-Updated job knowledge by participating in educational opportunities; professional publications; professional networks; and reviewing related position postings-Engaged in professional networking events at the University of Miami to build the brand name of Northwestern Mutual and establish Centers of Influence (COIs)-Participated in professional/career development programming at Florida International University to interact with student to build a deep and diverse intern candidate pool

Arlington, Virginia, Us

-Executive Officer of an infantry training company with a strength of 238 soldiers-Responsible for the logistical support of a unit that trains, houses, moves and feeds more than 880 soldier annually-Maintained a $4 million training facility with barracks, arms room, supply room and company headquarters-Managed $1.5 million of training and combat equipment and a supply activity fund in excess of $30,000 annually-Diagnosed training schedule to deter conflicts of transportation, meal times and other training units-Directly coordinated with transportation, dining facilities, maintenance, ammunition control and range control to obtain resources necessary to conduct training-Coordinated and supervised all company additional duty areas-Assumed command in the absence of the Company CommanderAdditional Duties: Safety and Security Officer, Arms Room Officer, Command and Supply Discipline Officer

Eugene, Or, Us

-Assisted the Recruiting Operations Officer (ROO) in the promotion of the ROTC program on campus and nationwide.-Evaluated over 25-30 potential cadets through the review of application materials-Attended 10 recruiting events targeting high achieving students-Engaged 100+ candidates regarding the benefits of starting a career in the United States Army either online or in person-Instructed entry level classes 100 cadets regarding basic military customs, courtesies and combat skills

Eugene, Or, Us

-Advised Director of Multicultural Recruiting on recruiting, administrative and logistical operations-Coordinated semi-weekly recruiting events that attracted approximately 150+ students per event-Forecasted locations, audio/visual aids, staff, and meals for 50+ multicultural recruiting events-Oversaw "Embracing the Future"; the flagship multicultural recruiting event attracting 400+ participants-Processed demographic, geographic and academic information for over 7000 participants to improve multicultural recruiting efforts-Facilitated relationships with student affairs professional for referral and consultation-Co-supervised a paraprofessional staff of 8 Student Ambassadors

Arlington, Virginia, Us

-Directly responsible for the welfare, fitness, morale and discipline of 2, 4 man Infantry fire teams-Supervised and mentored 2 Infantry fire team leaders.-Responsible for the care and maintenance of $150,000 of weapons and equipment.-Coordinated actions and movement of the squad with adjacent and supporting elements-Proficient in taking directives, forming a plan, and implementing a course of action in a tactical environment-Harmonized organic and supporting fires to engage in decisive action in a combat environment-Ensured the collection and proper reporting of intelligence data to unit and supporting staff (departmental) sections-Provided technical and tactical guidance to subordinates and professional support to supervisors

Arlington, Virginia, Us

-Directly responsible for the welfare, fitness, morale and discipline of a 4 man Infantry fire teams-Responsible for the care and maintenance of $70,000 of weapons and equipment.-Coordinated actions and movement of the fire team with adjacent and supporting elements-Proficient in taking directives, forming a plan, and implementing a course of action in a tactical environment-Harmonized organic and supporting fires to engage in decisive action in a combat environment-Ensured the collection and proper reporting of intelligence data to unit and supporting staff (departmental) sections-Provided technical and tactical guidance to subordinates and professional support to supervisors

Arlington, Virginia, Us

-Recruited qualified candidates for entry into the Oregon Army National Guard in accordance with applicable regulations.-Promoted all administrative duties required to process a candidate for the Oregon Army National Guard.-Promoted the Oregon Army National Guard at military and civilian events.-Accountable for the testing and in processing of incoming recruits

Eugene, Or, Us

-Senior conduct officer for a residential community of 4000 residents-Responsible for conduct investigation/adjudication, training, and policy interpretation/implementation for 8 residential complexes-Advised the Director of Residence Life on conduct issues throughout the university and housing community-Training 8 live-in housing professionals on the interperation, implementation and enforcement of university and housing standards-Administrated training of 150+ residential paraprofessionals regarding departmental policies and procedures-Adjudicated 100+ second and third level discipline cases, sanctioning educational and punitive outcomes-Collaborated with the Office of Student Conduct and Community Standards on severe behavioral and conduct cases-Maintained over 10,000 sensitive data through electronic safeguards and confidentiality-Reviewed, interviewe, trained and advised a 6 member University Housing Student Conduct Board

Eugene, Or, Us

-Responsible for the overall administration of a residence hall complex housing 600+ residents-Selected, trained an supervised 16 paraprofessionals providing administrative, logistical and programming support.-Mentored an Assistant Director on professional development, supervision, database management, conflict resolution, budget management, policy interpretation and social justice issues-Co-supervised 5 Freshman Interest Group (FIG) Assistants to include performance appraisals and personnel actions-Directed the paraprofessional staff in the development of over 300 programs focusing student/personal development, educational interest and social interaction-Collaborated with full time professor to introduce academic programming to residence complex-Promoted appreciation for diversity and contributed to multicultural organization development-Investigated 1500+ first and second level conduct incidents resulting in educational outcomes.-Participated in an on-call rotation responding to emergency situations.-Advised 16 member complex government concerning matters of programming and budget oversight

Eugene, Or, Us

-Responsible for the overall administration of a residence hall complex housing of approximately 800 residents-Selected, trained an supervised 20 paraprofessionals providing administrative, logistical and programming support.-Mentored an Assistant Director on professional development, supervision, database management, conflict resolution, budget management, policy interpretation and social justice issues-Co-supervised 10 Freshman Interest Group (FIG) Assistants to include performance appraisals and personnel actions-Directed the paraprofessional staff in the development of over 200 programs focusing student/personal development, educational interest and social interaction-Collaborated with full time professor to introduce academic programming to residence complex-Promoted appreciation for diversity and contributed to multicultural organization development-Investigated 150+ first and second level conduct incidents resulting in educational outcomes.-Participated in an on-call rotation responding to emergency situations.-Advised 20 member complex government concerning matters of programming and budget oversight

Pullman/Spokane/Tri-Cities/Vancouver/Everett/Global, Washington, Us

-Supervised and mentored 2 Resident Educational Directors regarding the day to day operations of a residence hall-Managed a large, co-ed residence hall with 700+ residents with 1 Assistant Director and 1 Administrative Assistant-Selected and trained 15 resident advisors responsible for community building, program initiation/implementation-Collaborated with department level committees regarding recruiting potential paraprofessional and professional candidates-Counseled a 10 member residence hall government concerning administration, programming and budget concerns

Pullman/Spokane/Tri-Cities/Vancouver/Everett/Global, Washington, Us

-Supervised 13 Residential Educational Advisors implementing academically focused programming in a 1st year residential complex-Directed the paraprofessional staff in the development of over 200 programs focusing student/personal development, educational interest and social interaction-Promoted appreciation for diversity and contributed to multicultural organization development-Investigated 200+ first and second level conduct incidents resulting in educational outcomes-Participated in an on-call rotation responding to emergency situations-Advised 6 member complex government concerning matters of programming and budget oversight

Pullman/Spokane/Tri-Cities/Vancouver/Everett/Global, Washington, Us

-Volunteer academic advisor to undergraduate, undeclared students on and off campus-Guided 100+ undergraduate students to define and develop realistic academic, personal and professional goals-Encourages students to explore their educational plans, options and achievements-Clarified the curriculum, graduation requirements and university/college polices and procedures-Channeled students in the selection of courses each semester, considering graduation and course prerequisites-Supported students with strategies for utilizing resources/services available on and off campus-Maintained over 100+ confidential files securely

Rockford, Il, Us

-Served on student affairs central staff of a small, residential, private university, advising the President of the college on student affairs issues-Advised the Director of Residence Life concerning the day to day operations of three small residential communities-Collaborated with campus wide residence life student government regarding programming, facility maintenance, conduct issues and student life issues-Summer housing and programming director responsible for international students, conferences and summer enrollment

Pittsburgh, Pa, Us

-Responsible for engaging with each customer to provide a positive shopping experience-Provided a thorough fitting room experience while delivering product knowledge-Recognized customer cues to assess their needs and enhance their shopping experience-Confidently communicated current product features and benefits to customers-Achieved or exceed established daily sales goals-Ensured all customers had a quick and efficient cash and wrap experience-Organized displays and rotated stock to ensure “in season” products were presented and accurate

Fort Liberty, Nc, Us

-Thorough knowledge of basic surgical suite procedures and applications-Educated in medical terminology, anatomy and physiology-Assisted nurses in the preparation of patients prior to procedures-Aided surgical staff during procedures by proper passage of instruments-Sterilized surgical instruments and equipment in accordance with established SOPs-Maintained surgical suite through proper disinfection of environment and storage of equipment

Bachelor Of Science, Psychology

Master'S Of Science, Conflict And Dispute Resolution