SKILLS AND QUALIFICATION: ● Great command of the English language● Has experience in troubleshooting VPN connections and Email applications (MS Outlook, Apple Mail, etc.) as well as LAN networking● Has an experience working with several CRM software like Salesforce and Lion Desk● Can work with minimum supervision ● Hardworking, open-minded and willing to be trained● Has extensive knowledge about Real estate processes such as complying and meeting the Transaction Timeline and the processes required from starting a transaction until closing the transaction.● Has a beginners knowledge of how to navigate Wordpress● Has a beginners knowledge on how to navigate and use photoshop● Has great knowledge in setting up email automation via Active campaign● Has knowledge in working with common computer antivirus or spyware and browsers● Has intermediate knowledge in creating Marketing funnels(Social Media ad via Facebook Business Manager page and creating landing pages to generate leads)● Has extensive knowledge about Google Business tools such as Google analytics, Google tag manager and keyword planner● Has a beginners knowledge of how to navigate Wordpress● Has a beginners knowledge on how to navigate and use photoshop● Knowledgeable for Internet Troubleshooting in PCs (Windows 2000, XP, VISTA, and 7 OS) and 3rd Party devices such as internet phones and gaming consoles
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Digital Marketing SpecialistVagency Oct 2018 - PresentFair Oaks, California, UsDigital Marketing Expert/SEO Expert/Social Media Marketing Expert/Marketing Funnel Design Expert/Lead Generation expert -
AgentFusion Bpo Services May 2012 - Oct 2018Canton, Ohio, UsJune 2012 to October 1 2018Fusion BPO(formerly known as Supportsave Solutions Inc.,)7th Floor Cybergate, Fuente Osmeña, Cebu City, Cebu● Tier 1 Technical Support Representative (June 2012 – November 2015) JOB DESCRIPTION:o Answer inquiry of the customer about the producto Performing technical troubleshooting steps with the customer to resolve customers technical concerno Assist customer in purchasing/subscribing to pre-paid planso Assist customer in cancellation and/or refund concernso Answering customer inquiry in chat simultaneously while taking callso Responding to customers email simultaneously while taking calls● Part Time Tier 1 Technical Support Representative for Checkpoint(Zonealaram) (May 2015 - June 2016) JOB DESCRIPTION:o Answer inquiry of the customer about the producto Performing technical troubleshooting steps with the customer to resolve customers technical concerno Assist customer in purchasing/subscribing to plans product is offeringo Assist customer in cancellation and/or refund concerns● Subject Matter ExpertJOB DESCRIPTION:o Does Research and Investigations for any newly released account features, sales promotions, updated applications, etc.o Works on escalated cases and takes escalated callso Provides refresher training for tenured agentso Assists tenured reps● Product Specific Trainer/Dedicated TrainerJOB DESCRIPTION:o Teaches basic processes of DocuSign to the traineeso Provides refresher training for tenured agentso Assists tenured repso Communicate with our Seattle office to make sure tools are created for the reps before productiono Communicate with local/company IT to make sure that trainees will have good working PC condition once trainees are in the flooro Discusses QA scoring methods and evaluates reps via series of phone simulations during training if QA guidelines are being followedo Responsible in doing onboarding QA evaluationso Provides training for any updates if deem necessary
Michael Cinco Skills
Michael Cinco Education Details
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Saint Mary'S College Of CatbaloganBachelor Of Science In Commerce Major In Management
Frequently Asked Questions about Michael Cinco
What company does Michael Cinco work for?
Michael Cinco works for Vagency
What is Michael Cinco's role at the current company?
Michael Cinco's current role is Digital Marketing Specialist.
What schools did Michael Cinco attend?
Michael Cinco attended Saint Mary's College Of Catbalogan.
What skills is Michael Cinco known for?
Michael Cinco has skills like Customer Service, Customer Satisfaction, Team Management, Management, Training.
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