Michael Batiste Email & Phone Number

Fort Worth, Texas, United States

Fort Worth, Texas, United States

o Responsible for accepting in bound calls from Tier 1 advisors when they have used all their initial options and provide them with additional solutions to our client’s issues.o Provide quality client interaction on each communication.o Use company proprietary applications to assist clients with issues with their devices, while logging the appropriate notes and information as neededo Give feed back to system admins to help make the overall experience of the clients better.o Lead Tier1 advisors on how they are during a call, in accordance with Apple Inc. requirements.

Fort Worth, Texas, United States

-Operate the store daily to a top level of quality and service.-Maintain safety and security of the business both for the company and the customers which we service.-Hourly inspections of the back of the house to ensure that it was clean, hygienic ready for service always.-Pass inspections by the city, and state health boards.-Maintain all finances on site and prepare them for deposit, while also making the deposit to the bank. -Train new members on their positions, expectations and requirements as they came in.

Fort Worth, Texas, United States

o Assist customers find products throughout the department.o Ensure that the shelf's are stocked with the appropriate merchandise.o Maintain a safe environment for the customers and other associates working as well.o Tender transactions that customer wants to purchase.o Follow all safety procedures in accordance with the company.

Baton Rouge, Louisiana, United States

• Assist customer with service on their current device when having Issues with calling, texting or data usage all being issues with network connectivity. Using property software to check the front end and back-end provisioning.• Use known procedures to resolve a customer usage issues as they arise with the customers calling in. Also using customer service skills inform the customer of how they could get better usage and over all coverage with their device. • Use remote support tool to assist the client on the device in question, concerning how to use the device or proper usage. Environment•Use proprietary software, Clarify as a main ticketing system, for notating all steps and procedures performed with the client. Also use Telegence and Torch to as front end, and back end systems to check the provisioning of the devices on the network for proper usage.

Answer inbound calls and assist the customers with their bills or technical support with their devices over the telephone while make remote changes to the devices in the system to fix the devices remotely.

Installation of computers, monitors, peripherals, and other devices to users of The Department of Social Services in offices located in several different parishes around the state during the state wide rollouts.• Upon completion of setting up the equipment gave the user a quick tutorial of how to use the new equipment and made sure any questions and concerns were handled. • Recognized for not being afraid to take a leadership roll during the rollout process by showing the other technicians ways to make the work easier and more effective, as well as answering questions which they may have had so that the lead personal would not be distracted from more important matters.

Support customers with incoming calls for our software for sign printing companies and assist them when needed with the software.• Responsibilities were handling technical troubleshooting over the phone, or via remote login for the users of the businesses located around the world. With issues ranging from users being down and not able to use their systems, to the user not being able to access the database attached to the software in use.• Use remote access log onto the user’s computers and setup a client to their local host or set up a host and clients as long as they were already networked.• Document service tickets to keep track of issues and make sure they are handled in a timely fashion and order to assist the client in all necessary ways.

Associate'S Degree, Infromation System

Information System Technology, Programming

Information Technology