Michael Bik Email & Phone Number

Mountain View, CA

• Influenced overall product strategy by analyzing impact of successive b2c platform iterations and competitive research
• Developed new UX through A/B testing, mixed user research, and cognitive behavioral science principles
• Created and prioritized new CX and UX journeys, via wireframing, prototyping, and repeated testing
• Engaged upper-level stakeholders, supported Senior PMs, and cross-functionally led portions of teams for own projects
• Drove 3 personalization products to finish; personally streamlined deployment and increased QA for future launches
• Managed portions of B2C web, email, and mobile in all phases of SaaS product cycle and engaged in numerous enterprise product launches that would reach millions of global users

Mountain View, California, United States

Arcata, CA

• Tested 40+ participants, gathered, and cleaned data for graduate cognitive psychology research projects
• Analyzed published research and helped direct graduate research projects
• Lectured classes to 90+ students and managed coursework for on-leave faculty
• Mentored students and raised class grade average during professor absence

• Managed, consulted, and built relationships with 30+ clients through all phases of production
• Determined all project requirements, pricing, scheduling, creative journey and artistic direction
• Individually managed and executed the digital photography work flow: capturing, processing, cataloging, printing, and delivering client assets

Alameda, CA

• Integrated new technologies with proprietary ERP systems, deployed to 180 person office and trained users
• Managed portions of Microsoft Server systems, Oracle ERP, and network management tools
• Resolved ~40 troubleshooting and support tickets of varying difficulty
• Individually resolved critical issues in Oracle Enterprise with onsite systems

Alameda, CA

• Deployed and managed 3 new IT technologies to 150 person office
• Supported key users with troubleshooting and resolved critical issues
• Tackled multiple projects while learning and upgrading networking tech.