I do all things in the sports cards and collectibles industry. You can find my online sales at: mikeybcards.com. You can engage with my via Twitter/Instagram at mikeybcards and you can see the content I produce daily on YouTube: https://www.youtube.com/mikeybcardsI buy, sell, trade, and break sports cards and I have a blast doing it!

• Create change management documentation and training to prepare 120+ Care Managers for new software implementation and re-engineering of all department processes. • Establish standard work for all care management departments to achieve consistent and measurable outcomes including productivity, evidence-based care pathways usage and auditing. • Communicate project status to the executive leadership team and the organization as a whole including weekly status updates, newsletters and external communications to key stakeholders.• Collaborate across multiple departments to ensure continuity and coordination of services and appropriate utilization of resources.

Job responsibilities:• Created sales training for a department of 80+ sales professionals in areas such as product training, agent relationships, understanding the business and value proposition. • Decreased passbacks (redundancy/rework in the sales cycle which causes delays) by 60%. Resulted in 2-3 days less for group processing cycle time. • Implemented a new national network partnership affecting over 800,000 members giving them better access to care and deeper discounts. • Created an agent bonus calculator to allow for real-time tracking of incentives and motivate our distribution channel to hit growth and retention targets.• Cut our Customized Plan Request quote time by 50% (14 days to 7 days).• Managed a team of 5 responsible for organizational sales training, process improvement, distribution channel enhancements and problem resolution. • Served as a go-to resource for problem resolution for agents, internal and external key stakeholders and our national network partners.

Adjunct professor teaching Marketing Health and Human Services to MHA, MPA and MPH graduate students.

• Sample Project: Led cross-functional team, including physicians, to increase clinic appointments without adding staff or changing hours. Capacity increased from 8 patients a day to 32, allowing for a potential increase in $1.2m in revenue. • Created strategy and governance structure for all process improvement activities in 8 regional hospitals and all post-acute locations within the delivery system. • Led and facilitated process improvement events and trainings including Value Stream Analysis, Rapid Improvement Events, 6S, A3 Thinking/Problem Solving, Managing for Daily Improvement, Leadership Standard Work and Golden Tickets.• Led and developed a team of 15 PI Engineers and Coaches. • Accountable for selection and execution of tools and events centered around a high ROI to each organization, including an increase in patient satisfaction and quality of care while capturing or adding revenue, reducing costs and waste in a variety of departments (including: ED, Pharmacy, Surgery, Rehab and other high volume areas).

• Created a referral source satisfaction survey to identify best practices and areas of opportunity for over 150 referral locations. • Created and launched the SHCC Patient Family Advisory Council.• Executed strategies and tactics designed to create exceptional experiences throughout our 12 service lines (including home health, hospice, skilled nursing, home medical equipment, inpatient/outpatient rehabilitation, LTACH, long-term care, infusion pharmacy, orthotics and prosthetics). • Served as interim Operations Lead for our Home Medical Equipment, Infusion Pharmacy and Orthotic and Prosthetic Services businesses.

• Managed, hired and trained a sales team of 26 individuals responsible for net patient revenue of over $115 million per year. • Performed comprehensive market assessment and demand analysis, gap analysis, service/program prioritization matrix, impact projections and other elements of strategic growth planning and execution in Spectrum Health regional markets.• Managed an annual marketing budget of over $400,000.• Secured funding for new programs to ensure long-term viability. • Created, developed and implemented all marketing efforts for post acute care for Spectrum Health. Our division, Spectrum Health Continuing Care, provides care for over 2,500 patients and residents daily. Tactics included new branding efforts, organizing our first social media campaigns, multiple pieces of collateral, advertising and public relations campaigns.

• Recognized as a Top Achiever Award winner by Jaguar North America. This award recognizes the top 30 salespersons in North America based on sales, customer satisfaction scores, training and leadership. • Planned, organized, marketed and managed multiple Land Rover Customer Events.• Designed webpage content that lead to a 40% increase in webpage hits.