* Develop and implement IT policies and best practices.* Identify potential IT problems, then develop and implement solutions before problems appear.* Maintain servers in a Windows Remote Desktop user environment and VOIP system.* Provide supervision of IT support team to maintain daily operations.* Identifies, investigates, and resolves employee’s problems with computer software andhardware.* Fields support calls, chat, email, and/or other communication from users with inquiriesregarding software programming, connectivity, printing, and similar concerns.* Consults with users to determine steps and procedures taken to identify and resolve theproblem.* Applies knowledge of computer software, hardware, and procedures to solve problems.* Guides users through diagnostic and troubleshooting processes, which may include use ofdiagnostic tools and software and/or following verbal instructions.* Collaborates with other staff to research and resolve problems.* Collaborates with programmers to explain errors and/or recommend modifications inprograms.* Arranges service by software or hardware vendors to repair or replace defective products.* Maintains knowledge of technology innovations and trends.* Performs other related duties as assigned.

Orchestrate and implement SysAid Cloud-Based Helpdesk and Inventory System, LogMeIn to support local, remote and international users, centralized password retention system, and currently working on implementation of MS Teams. Participate in server migrations to new Colo and Amazon Web Services (AWS). Network support with XenCenter, Active Directory (AD), Group Policies (GPO), Palo Alto, SonicWall and Cisco Firewalls and VPNs. Ensure availability of corporate applications OsiriX, PACS, Mint and other Citrix served systems. User Onboarding and Offboarding in a hybrid AD environment. Provide desktop support, Global Admin for Microsoft Office 365 (O365) with Mobile Device Management (MDM) and Panterra/Streams VOIP admin. Document and update IT Standard Operating Procedure (SOP) documents. Sophos Central A/V and drive encryption and other SaaS administration.

Provide onsite computer and network support utilizing Desktop Authority Management Suite and ConnectWise Helpdesk System for 200 employees and 100 PCs. Maintain Virtual and Physical Windows Server farm of 20+ servers utilizing SAN storage. Perform AD and Email administration. Maintain ProofPoint Web and Email filter system. Assist in administering Global Shop ERP system. Install and Administer O/S and software upgrades, ThinClients, HD to SSD upgrades and Virus and Malware removal. Remote support provided via Desktop Authority and Remote Desktop Client. Create company’s first production HD imaging line using Ghost and Windows Deployment Services. Configure and upgrade IoT and Raspberry Pi devices. PBX and VOIP administration. ISO 9001:2008 environment.

Provide remote and onsite network support to corporate clients. Maintain Windows Server, SBS, Virtual Server, Terminal Server, and various backup strategies using VEEAM, RDX drives, NASs, and Cloud based backup. Perform Email administration and migrations and maintain Barracuda Spam filters. Perform Network, Server and PC installs. Administer Microsoft Office 365. Support Point of Sale clients, Windows 10 upgrades, ThinClients, HD to SSD upgrades and Malware removal. Deliver network support such as installing SonicWALLs and other firewalls, VPN, and WAPs. Remote support provided via Logmein, Anydesk, TeamViewer and Remote Desktop Client.

Same office since June 2012.Guild Mortgage purchased Comstock Mortgage in October 2014. Comstock purchased CFS Mortgage in December 2013.Comstock IT Director duties plus: Migrate users from Active Directory and Hosted Exchange environment to Gmail and Google Apps environment using GAMME, GAMMO and GASMO. Support Blitzdocs digital imaging system.IT Manager Comstock Mortgage Dec 2013-Oct 2014 then Guild purchased ComstockCFS IT Manager duties plus: Provide company-wide direction and support. Supervise IT staff. IT project manager and develop IT strategic, operational and disaster recovery plans. Support VirPack digital imaging system. Procure and install equipment and services for new offices. Create IT policies and procedures. Migrate Email data from CFS to Comstock.IT Manager CFS Mortgage Corporation Jun 2012–Dec 2013 then Comstock purchased CFS Support users in a mixed LAN/WAN environment in multiple offices. Administer rack-based Windows 2003/2008 Physical Servers, Terminal Servers, Citrix Servers and VMWare ESXi Servers, Netgear NASs, Active Directory and Exchange. Migrate company to hosted Exchange 2010 and SharePoint system and from PBX to VOIP phone system. Monitor and maintain network and computer security and stability. Support Windows 10, 8, 7, Vista, XP, Thin Clients, MS Office, and other Windows applications and peripherals. Support hosted Encompass 360 Loan Mortgage system. Support users via remote control software, phone and in person. Define specifications, procure and install internet, networking, computer, VOIP, A/V and related equipment for new offices.

Refer to Guild Mortgage details.

Refer to Guild Mortgage details.

Support 200+ users in a mixed LAN/WAN environment in 40+ locations nationwide. Administer rack-based Windows 2003/2008 Physical, Terminal Servers and Hyper-V Servers, NetApp SANs, NASs, Active Directory and Exchange 2007. Plan and implement Enterprise Servers migration to Data Center. Plan and implement Exchange Migration to Hosted Exchange service. Support Windows 7, Vista, XP, thin clients, MS Office, Practice Management System, other Windows applications, and peripherals. Migrate PBX phone systems to VOIP. Procure and install network, computer and phone equipment in new offices. Provide customer service via remote control software, phone and in person and resolve customer service requests in Helpdesk system. Define specifications, attain quotes, purchase and install internet, networking, computer, VOIP, A/V and related equipment for new offices.

University Technology Office, Systems Analyst, Senior (9/07 to 6/09)Lead member of team that supports all Downtown Phoenix Campus common computing operations. Deploy computer images to 150 computers each semester using Norton Ghost Console and Faronics Deepfreeze, including 25 BootCamp or Parallels Macs. Maintain technical aspects of 60 classrooms.University College, Information Technology Manager (7/05 to 9/07)(College reorganized and combined with another unit to become UC.)IT manager duties plus Supervise IT staff. Coordinate server upgrades. Maintain server farm of 25 servers. Coordinate implementation of Information Technology at new Downtown Phoenix Campus, including procurement and installation of $250,000 worth of IT equipment for 50 users. Deploy PCs. College Extended Education, IT Manager (6/02 to 7/05) (College reorganized) Asst. Director duties, plus Upgrade servers from Windows NT 4.0 to 2000. Maintain server farm. Maintain Active Directory and OUs. Develop college-wide computer standards with 5 year rotation plan. Implement college-wide helpdesk system.College Extended Education, Assistant Director, Operations & Finance (2/96 to 6/02)Participate in strategic planning sessions. College level financial planning and reporting. Chair and/or participate in hiring committees. Coordinate development of secure credit-card and class registration system using IIS according to University guidelines. Maintain college’s technology related web pages. Create Data Warehouse reports. Coordinate migrations from Windows 98 to Windows XP and from Office 97 to Office 2000. Coordinate sophisticated database and spreadsheet projects.