Michael Ciano Email and Phone Number
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Throughout my career, I have built a reputation as a forward-thinking leader who adapts and pivots quickly to set the direction of enterprise initiatives that accelerate growth and deliver tangible outcomes. My insight and technical expertise are relied upon to produce high-impact strategies that are integral to providing seamless patient and provider experiences in rapidly evolving landscapes. What I Bring to the Table:✅ Collaborative management style, strong people skills, and the ability to empower and mobilize high-performing teams in remote, hybrid, and on-site environments. ✅ Proven track record of partnerships with diverse stakeholders and forming Information Security Programs and Oversight Committees at multiple organizations.✅ Deep expertise in cloud and go-to-market solutions, value-based healthcare, business architecture, product management, security, and strategic execution. Career Highlights:➦ Pioneered and co-authored first-of-its-kind physician tool SmartSelectMD with patent pending. Platform consists of six cohesive data engines and serves 15M+ members and Fortune 100 and 500 clients. ➦ Achieved $6.5M+ revenue in first year with creation and execution of go-to-market strategies, pipeline, and partnership deals for SmartPoint Managed Services at Carousel Industries. ➦ Expanded member base by 3M+ and slashed operating costs by $3M with roll out of world-class contact center and technologies at Blue Cross Blue Shield. Attained regulatory compliance six months ahead of schedule. Boosted Leadership Mentoring Program to 300+ participants. If you are looking for a qualified professional who can meet the unique demands of your organization, connect with me today! I look forward to starting a dialogue with you soon.
Served With Honor
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Vice President Of TechnologyServed With Honor Oct 2024 - PresentAustin, Texas, Us
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Ciso ConsultantShields Health Sep 2024 - PresentQuincy, Ma, Us -
Executive Vice President And Chief Technology OfficerXo Health Inc. Nov 2022 - Jan 2024Stamford, Ct, UsBrought onboard as a Consultant at this premiere health plan services organization, I transitioned to one of the first five full time employee in March 2023. My role was key to the successful launch of a digital-first experience tailored to meet Population Health, Social Determinants of Health (SDOH), and Chronic Care needs. To spearhead the design and deployment of robust architecture and technology-driven operations, I leveraged cutting-edge solutions and alliances with niche healthcare organizations. As the primary contact point, I orchestrated meetings with board members and investors for Series A funding. ☑ Cultivated team of experts from ground up to design XO intelligence engines and proprietary Provider Network serving self-insured market. Steered implementation of intelligent actioning in advocacy and connected care model.☑ Brainstormed with ELT leaders on comprehensive approaches focused on cost transparency, member risk score, provider/member compatibility, and provider quality to involve stakeholders at every touch point. ☑ Acted as bridge to initiate and foster relationships between market technology leaders resulting in innovative solutions to strengthen member engagement, alternative provider administration, and payment models. ☑ Formed Data Oversight Committee accountable for employer and member data governance, policies and procedures, integration, and usability. -
Chief Technology OfficerConsumermedical (Now Alight Solutions) 2019 - 2023Following the $300M acquisition of ConsumerMedical, I was specifically selected to head the newly formed Healthcare Navigation division. As a product owner, I oversaw all aspects of cloud-based solutions and applications from concept to delivery. Leveraging my ability to identify top talent, I established global teams based on diverse cross-functional skill sets. ☑ Reduced operating costs by $1.5M while managing $5M+ budget. Cut administrative overhead from 50% to 25% by introducing Agile framework for technical and corporate initiatives. ☑ Lowered turnaround times by 50%, raised clinical team availability by 25%, and fueled expansion with procurement and installation of tailor-made Five9 Contact Center Solutions. ☑ Worked with Client Success department to gain 15+ strategic partners and implement customer-facing engagement tool. ☑ Joined forces with C-Level and key investors in charting roadmap to automate Medical Decision Support and 2nd opinion services and attain HITRUST certification.
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Chief Information OfficerSeniorlink & Caregiver Homes 2015 - 2018Boston, Ma, UsAt this mission-driven organization, I incorporated Salesforce Health Cloud, Service Cloud, and Einstein Analytics as the core healthcare case management solution. To provide team members with an inclusive resource, I paired the solution with Vela, the Caregiver/Care Team Collaboration app. As head of technology, I guided development life cycle of Vela from beta to production.☑ Slashed operating costs by $2M via cloud-based solutions. Managed $5M budget with additional $10M+ allocated to maximize value of Caregiver Homes services.☑ Rolled out advanced Contact Center/Voice infrastructure and Salesforce integration to stimulate growth, minimize risk, and connect payers, providers, caregivers, and patients. -
Chief Information OfficerNectar Services Corporation 2013 - 2016☑ Oversaw product management, software engineering, cloud solutions, quality assurance, and testing automation essential to introduction and integration of offshore operations.☑ Assembled dynamic team that exceed expectations and cleared backlog of 400+ bugs in 30 days to enable timely release of new product upgrades in support of Unified Communications Management Platform (UCMP) roadmap. ☑ Directed internal and external marketing teams in deployment of new corporate website and branding in four months for unveiling at major trade show to broaden industry presence. Named Gartner “Cool Vendor” in 2014.☑ Coordinated C-Level envisioning sessions and executive briefings to guide strategic channel partners in development or improvement of service offerings.
Michael Ciano Skills
Michael Ciano Education Details
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Wentworth Institute Of TechnologySystems Engineering -
Babson CollegeSim Regional Leadership Forum (Rlf)
Frequently Asked Questions about Michael Ciano
What company does Michael Ciano work for?
Michael Ciano works for Served With Honor
What is Michael Ciano's role at the current company?
Michael Ciano's current role is Technical Vision + Innovation = Unified Healthcare Experiences | Digital Transformations | Operational Excellence | Client Engagement.
What is Michael Ciano's email address?
Michael Ciano's email address is mc****@****ink.com
What is Michael Ciano's direct phone number?
Michael Ciano's direct phone number is +161745*****
What schools did Michael Ciano attend?
Michael Ciano attended Wentworth Institute Of Technology, Babson College.
What are some of Michael Ciano's interests?
Michael Ciano has interest in Leadership Mentoring, Skiing And Waterskiing.
What skills is Michael Ciano known for?
Michael Ciano has skills like Change Management, Data Center, Vendor Management, Voip, Integration, Disaster Recovery, Outsourcing, Managed Services, Unified Communications, Security, Management, Enterprise Software.
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