Michael Ciano Email & Phone Number

Austin, Texas, Us

Quincy, Ma, Us

Stamford, Ct, Us

Brought onboard as a Consultant at this premiere health plan services organization, I transitioned to one of the first five full time employee in March 2023. My role was key to the successful launch of a digital-first experience tailored to meet Population Health, Social Determinants of Health (SDOH), and Chronic Care needs. To spearhead the design and deployment of robust architecture and technology-driven operations, I leveraged cutting-edge solutions and alliances with niche healthcare organizations. As the primary contact point, I orchestrated meetings with board members and investors for Series A funding. ☑ Cultivated team of experts from ground up to design XO intelligence engines and proprietary Provider Network serving self-insured market. Steered implementation of intelligent actioning in advocacy and connected care model.☑ Brainstormed with ELT leaders on comprehensive approaches focused on cost transparency, member risk score, provider/member compatibility, and provider quality to involve stakeholders at every touch point. ☑ Acted as bridge to initiate and foster relationships between market technology leaders resulting in innovative solutions to strengthen member engagement, alternative provider administration, and payment models. ☑ Formed Data Oversight Committee accountable for employer and member data governance, policies and procedures, integration, and usability.

Following the $300M acquisition of ConsumerMedical, I was specifically selected to head the newly formed Healthcare Navigation division. As a product owner, I oversaw all aspects of cloud-based solutions and applications from concept to delivery. Leveraging my ability to identify top talent, I established global teams based on diverse cross-functional skill sets. ☑ Reduced operating costs by $1.5M while managing $5M+ budget. Cut administrative overhead from 50% to 25% by introducing Agile framework for technical and corporate initiatives. ☑ Lowered turnaround times by 50%, raised clinical team availability by 25%, and fueled expansion with procurement and installation of tailor-made Five9 Contact Center Solutions. ☑ Worked with Client Success department to gain 15+ strategic partners and implement customer-facing engagement tool. ☑ Joined forces with C-Level and key investors in charting roadmap to automate Medical Decision Support and 2nd opinion services and attain HITRUST certification.

Boston, Ma, Us

At this mission-driven organization, I incorporated Salesforce Health Cloud, Service Cloud, and Einstein Analytics as the core healthcare case management solution. To provide team members with an inclusive resource, I paired the solution with Vela, the Caregiver/Care Team Collaboration app. As head of technology, I guided development life cycle of Vela from beta to production.☑ Slashed operating costs by $2M via cloud-based solutions. Managed $5M budget with additional $10M+ allocated to maximize value of Caregiver Homes services.☑ Rolled out advanced Contact Center/Voice infrastructure and Salesforce integration to stimulate growth, minimize risk, and connect payers, providers, caregivers, and patients.

☑ Oversaw product management, software engineering, cloud solutions, quality assurance, and testing automation essential to introduction and integration of offshore operations.☑ Assembled dynamic team that exceed expectations and cleared backlog of 400+ bugs in 30 days to enable timely release of new product upgrades in support of Unified Communications Management Platform (UCMP) roadmap. ☑ Directed internal and external marketing teams in deployment of new corporate website and branding in four months for unveiling at major trade show to broaden industry presence. Named Gartner “Cool Vendor” in 2014.☑ Coordinated C-Level envisioning sessions and executive briefings to guide strategic channel partners in development or improvement of service offerings.

Bs, Systems Engineering

Certificate, Sim Regional Leadership Forum (Rlf)