Michael Clancy Email and Phone Number

Offering website design and hosting services to national brands and businesses. • Operate autonomously in all facets of business, i.e., strategic planning, operations, sales, and marketing. • Proficient in brand positioning, revenue growth, operational excellence, business development, negotiation, etc. • Demonstrate outstanding courtesy and strong interpersonal skills in all customer interactions.• Respond to customer inquiries in a timely fashion and answer questions regarding available products/services. • Strong focus on customer satisfaction, loyalty, and follow up. • Establish customer-centric culture of communication, collaboration, & accountability. • Demonstrate exceptional networking and negotiating skills while coordinating efforts with a team of industry peers. • Implement all business-building expectations through web presence and social marketing. • Develop and maintain company website, operational plans, and marketing strategies.

• Provides supervision in the department by assigning duties, communicating goals, providing feedback and follow-up, monitoring performance, teaching and supporting company policies and procedures, ensuring compliance, and participating in the hiring, promotion, coaching, teaching, and evaluation of associates.• Supports the achievement of financial goals by managing the Customer Inventory Flow Process and SWAS planning.• Provides merchandise in accordance with company policies and procedures and related laws and regulations by securing merchandise; maintaining signage; and ensuring prominent display of promotional and seasonal merchandise.• Follows company policies and procedures for preparing, handling, packaging, labeling, and storing food; operating and sanitizing food-related equipment; stocking and displaying/merchandising food products; and maintaining and cleaning the department.• Maintains area of responsibility in accordance with company policies and procedures by properly handling claims and returns; zoning the area; arranging and organizing merchandise/supplies; identifying shrink and damages; and ensuring a safe work environment.• Maintains merchandise presentation by stocking and rotating merchandise; removing damaged or out-of-date goods; setting up, cleaning, and organizing product displays; signing and pricing merchandise appropriately; and securing fragile and high-shrink merchandise.• Provides customer service by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; resolving customer issues and concerns; maintaining a safe shopping environment; and appropriately representing and supporting the company's mission.• Receives and stocks merchandise/supplies from distribution centers and suppliers throughout the facility and organizes and maintains facility by following company procedures; utilizing equipment appropriately; merchandising; and completing and retaining all required documentation.

Initiated, coordinated and enforced program, operational and personnel policies to maintain receiving, distribution and warehousing operations.• Developed and implemented inventory control procedures and best practices.• Worked closely with Warehouse Managers, customers and other members of the warehouse as necessary to ensure timely shipping and deliveries.• Conducted daily physical counts to control inventory levels and reconcile data with the storage system to ensure accuracy.• Complied with all federal, state and local warehousing, material handling and shipping requirements set forth by studying new and existing legislation.• Scheduled and assigned employees to complete warehouse operational requirements and followed up on work results.• Maintained warehouse staff by recruiting, selecting, orienting and training new employees before admitting them to the workforce.• Coached, counseled and disciplined employees and planned, monitored and appraised job results.• Maintained professional and technical knowledge by attending educational workshops and reviewing professional publications.

Managed a sales territory for the company with a population of around 10,000 people.• Became an expert in renewable energy and smart home products and explained the benefits of each to the consumer.• Helped families save money through a consumer-focused sales practice.• Closed contracts confidently with new homes and families while gaining outside business development expertise.• Interfaced with decision makers on a daily basis.• Participated in ongoing training camps with a focus on team building and mentorship.• Developed relationships and established influence within communities.

Interacted directly with consumers in a retail environment -- informing them about benefits of clients’ services, and recommending services to facilitate solution-oriented customer service.• Provided excellent levels of customer service, surpassed customer and client expectations, and created a positive brand experience that encourages customer loyalty.• Participated in all company meetings and training events to establish proper channels of communication and ensure full operational compliance.• Worked with Retail Sales & Marketing Manager to successfully launch new retail marketing campaigns and inspect post-launch to improve results.• Maintained up-to-date brand knowledge and ensured that other team members are properly trained on new services to sell with confidence.

Completed both administrative and information technology services in an office setting, on a project-to-project basis.• Installed newly acquired devices and hardware and established secure connection to the office network. • Calculated and prepared monthly/quarterly tax statements and processed weekly payroll using Quickbooks. • Managed relationships with clients and suppliers. • Designed company forms including marketing brochures and fax cover letters. • Managed accounts receivable/payable and reconciled accounts on Quickbooks.

Responsible for financial performance and overall customer satisfaction of health & wellness store -- directly overseeing and utilizing staff consisting of: 4 pharmacists, 8 pharmacy technicians, 5 shift supervisors, 2 team leads, and 15 - 20 customer service associates.• Increased overall customer satisfaction by more than 20% (from 70% to over 90%) in less than 1 year. • Responsible for recruiting, training and developing new associates. • Performed annual performance reviews while continually evaluating personnel in execution of job duties. • Delegated work assignments to best meet the needs of the store, and to provide optimal customer service. • Identified potential obstacles and determined solutions to avoid/overcome. • Created detailed action plans to achieve goals; establishing realistic timelines and clarifying all required resources. • Maintained inventory and monitored quality assurance and accuracy across locations. • Planned budgets and authorized payments and merchandise returns. • Increased profits through effective sales training and troubleshooting profit loss areas. • Completed profit and loss performance reports. • Implemented a new ordering process and identified poor work habits to improve process effectiveness.

Responsible for creating/maintaining a database for customer orders within a fast-paced call-center and coordinating the transfer of data to individual clients.• Established a reliable and customer-friendly quality assurance program.• Managed data entry department in fast-paced media/marketing company (TV & Radio Infomercials).• Designed a secure database to store and transmit client orders for fulfillment.• Coordinated client meetings to maximize efficiency of order generation.• Monitored timelines; flagged and resolved issues.• Coordinated recruiting efforts, including screening applicants.