Michael Mcgee Email & Phone Number

Vancouver, British Columbia, Canada

Canada

• Directed enterprise PaaS, SaaS IIoT application and core systems support. Reporting the VP of Customer Success on performance metrics (TTS,CSAT,CES), strategic plans, priorities and escalations.
• Providing world class support across the world for IIoT applications in the Energy sector.
• Growing a diverse technical team in Canada and in India to support our customers while expanding their skills.
• Expanding our application monitoring solution capability matrix HMS into a proactive solution.
• Supporting onPremise and Cloud customers in AWS and Azure that all had unique and complex needs.
• Onboarded multiple complex applications into the support scope of my teams.

Burnaby, BC

At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in. At GE.

• SENIOR DIRECTOR, NOC Services (September 2014 - 2016 when we were acquired by GE Digital)DIRECTOR, OPERATIONS (January 2013 - September 2014)Bit Stew Systems, From GE Digital, provides the premier platform for handling.
• Helped expand the company globally in the Energy sector with our focus as IIoT.
• Helped grow the company from 6 employees to 130 when we were acquired.
• Hired, trained and supported a team of 6 support engineers that had end to end support as their scope.
• Mentored my team with new skills and a drive to excel in their priorities.
• Developed support protocols to sustain each customer that were processing over 20 billion data points a day.

Vancouver, BC

• Responsible for enterprise operations including service delivery to the end user, change management and direct management of the helpdesk as well as the BC and Prairie region. Reporting directly to the Director of.
• Developed and implemented a common North American platform for support and infrastructure incident response for all IT groups which includes the Infrastructure team, HelpDesk, Business solutions and IT Innovations team.
• Ensuring the stability, reliability and availability of all Bentall IT systems are maintained at the highest level possible from enterprise operations to service delivery to the end user.
• Manage and improved the change management for regional and enterprise wide technology projects to ensure that all system changes are validated, planned, prioritized and delivered through the appropriate use of IT’s.
• Managing operations of the enterprise infrastructure, applications, desktop, server and network which includes 87 remote sites, 93 servers, 1400 workstations in CDN and USA.
• Improved operational standards, policies, processes and procedures with regard to support, outages, incident management, security and disaster recovery.

Vancouver, Canada Area

• Strategic Consulting, Recruited to establish a strategic plan of sustainability and growth for DOSarrest and reported to the president. Defined and headed the strategies and objectives for three key departments of.
• Managed operations in network, support and development contributing to securing long-term contracts.
• Directed the budgets for bonuses and wages for seven employees, the network infrastructure of $200k and development budget of $100k.
• Managed the purchase and setup of a $180k network node in London remotely and planned the move to a new upstream provider for LA, NY and NJ with zero downtime to all our customers.
• Brought transparency, strategy and process to the areas in the staff, support, network and development.

• Promoted from the Altus InSite division to use my project management skills and real estate software development success growing InSite and Space4lease to help Altus Group’s multiple divisions. Fundamental in creating.
• Brought clarity and significant progress to the $1.6 million dollar National Tax project interviewing and documenting the requirements from key stakeholders in all large cities across Canada, building the development.
• Provided technical leadership on the project providing analysis, system design, solutions and identified competitive advantages that were worked into the scope of development work.
• Fundamental on creating the relational database design that took into consideration the large amount of legacy data from multiple applications, the large scope of national and regional requirements and leveraged the.
• Provided guidance to form the standards and policies within the newly formed development division SAS that will guide the development efforts and provide a systematic gating approval process to communicate with each of.

• Defined and executed business and IT strategies working directly with the president and board of directors that successfully merged both companies with the best of breed features, functionalities, development.
• Merged Space4lease, considered an open system, and InSite that was considered a closed system; protecting the current revenue stream, offering new revenue streams and expanding the functionality that lead to.
• Directed the development of a new system build from the ground up to launch with a budget of $500K
• Managed cross-functional teams in support, research, development, networking and accounting.
• Reported progress, identified and discussed potential issues, re-evaluated priorities in the management meetings with the president and stakeholders to align with corporate goals.
• Client management with small to National companies for relationships, larger issues to custom requests.

• Designed and developed the most successful online commercial real estate resource for Canada servicing members which include leading commercial real estate owners, managers, brokers and tenants utilizing the technology.
• Fundamental in creating the multimillion dollar company from a passion for the internet, development, technology and business process efficiency gains.
• Designed and developed the website and administration web application that was instrumental in our success
• Client relations with many large corporations through the years that also helped develop new ideas that were implemented into the business model.
• Managed and developed procedures for the network, development, accounting, online marketing, support and research departments.

• Offered the opportunity when the owners of Sutton Group noticed the technology and interest I had built into a venture called Realty Café after the first couple years in business. Assessed the existing network.
• Designed a multi-functional internet based system for the 7000+ Sutton realtors.
• Evaluated the existing network infrastructure and implemented capacity and redundancy for the hardware and applications that were critical to the daily business.
• Managed a development company that would do the coding on the design plan that was provided.

Realty Café was a company to provide free services to the general public for residential real estate and then paid services to the agents and supporting verticals.