Directed enterprise PaaS, SaaS IIoT application and core systems support. Reporting the VP of Customer Success on performance metrics (TTS,CSAT,CES), strategic plans, priorities and escalations. • Providing world class support across the world for IIoT applications in the Energy sector. • Growing a diverse technical team in Canada and in India to support our customers while expanding their skills. • Expanding our application monitoring solution capability matrix HMS into a proactive solution. • Supporting onPremise and Cloud customers in AWS and Azure that all had unique and complex needs. • Onboarded multiple complex applications into the support scope of my teams. • Providing technical leadership and operations for major outages. • Advising on support scope and workflows for new customer implementations going live. • Scored above the GE average for leadership in the staff Glint surveys. • Developing individual yearly priorities, quarterly checkpoints and performance reviews for my teams. • Developed support rhythms with cross functional BUs (Engineering, Sales, Services, Partners).

At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in. At GE, we believe it’s about the future of industry—energy, healthcare, transportation, manufacturing. It’s about making the world work better.

SENIOR DIRECTOR, NOC Services (September 2014 - 2016 when we were acquired by GE Digital)DIRECTOR, OPERATIONS (January 2013 - September 2014)Bit Stew Systems, From GE Digital, provides the premier platform for handling complex data integration, data analysis, and predictive automation for connected devices on the Industrial Internet of Things (IIoT). Purpose-built for the IIoT, Bit Stew’s MIx Core™ data intelligence platform solves the data integration challenge at scale for complex industrial data environments. Responsible to build a support department and provide world class application and infrastructure support across the world. Hired and trained a team of support engineers to work in the NOC to support our IIoT energy grid software. Reported directly to the VP of Operations for all strategic directions and escalations.• Helped expand the company globally in the Energy sector with our focus as IIoT.• Helped grow the company from 6 employees to 130 when we were acquired.• Hired, trained and supported a team of 6 support engineers that had end to end support as their scope.• Mentored my team with new skills and a drive to excel in their priorities.• Developed support protocols to sustain each customer that were processing over 20 billion data points a day.• Developed and implemented monitoring and automation to sustain the systems supporting the data flow.• Supported databases from SQL to clustered Cassandra and Elastic clusters.• Supported complex systems onPremise and with AWS Cloud implementations.

Responsible for enterprise operations including service delivery to the end user, change management and direct management of the helpdesk as well as the BC and Prairie region. Reporting directly to the Director of Information Technology Infrastructure to maintain and expand the organization’s business systems. Identifying opportunities to maximize the technological benefits to the organization, while at the same time maintaining the operational stability of existing systems was essential. • Developed and implemented a common North American platform for support and infrastructure incident response for all IT groups which includes the Infrastructure team, HelpDesk , Business solutions and IT Innovations team.• Ensuring the stability, reliability and availability of all Bentall IT systems are maintained at the highest level possible from enterprise operations to service delivery to the end user.• Manage and improved the change management for regional and enterprise wide technology projects to ensure that all system changes are validated, planned, prioritized and delivered through the appropriate use of IT’s operational and project management practices.• Managing operations of the enterprise infrastructure, applications, desktop, server and network which includes 87 remote sites, 93 servers , 1400 workstations in CDN and USA.• Improved operational standards, policies, processes and procedures with regard to support, outages, incident management, security and disaster recovery.• Managing the operations of the enterprise Help Desk as well as the enterprise infrastructure support teams which consisted of 5 direct reports and 6 indirect reporting staff.• Recruited and manage IT staff; performance management, goals and objectives, training and motivating team members to develop on existing skills and continually improve performance.• Received a Kent Blanchard report with positive leadership results about my management from all my staff.

Strategic Consulting, Recruited to establish a strategic plan of sustainability and growth for DOSarrest and reported to the president. Defined and headed the strategies and objectives for three key departments of support, network and development which improved productivity, quality and positioned the company with scalability in the DDOS 24/7 industry. • Managed operations in network, support and development contributing to securing long-term contracts.• Directed the budgets for bonuses and wages for seven employees, the network infrastructure of $200k and development budget of $100k.• Managed the purchase and setup of a $180k network node in London remotely and planned the move to a new upstream provider for LA, NY and NJ with zero downtime to all our customers.• Brought transparency, strategy and process to the areas in the staff, support, network and development.

Promoted from the Altus InSite division to use my project management skills and real estate software development success growing InSite and Space4lease to help Altus Group’s multiple divisions. Fundamental in creating standards and procedures for the new development division, team working sessions, corporate integration goals. Produced significant progress on the $1.6 million dollar National Tax project started from concept from the board of directors.• Brought clarity and significant progress to the $1.6 million dollar National Tax project interviewing and documenting the requirements from key stakeholders in all large cities across Canada, building the development plan and working with the development team. • Provided technical leadership on the project providing analysis, system design, solutions and identified competitive advantages that were worked into the scope of development work.• Fundamental on creating the relational database design that took into consideration the large amount of legacy data from multiple applications, the large scope of national and regional requirements and leveraged the integration into two other large business units that could benefit from the data.• Provided guidance to form the standards and policies within the newly formed development division SAS that will guide the development efforts and provide a systematic gating approval process to communicate with each of the division presidents, stakeholders and the board of directors.

Defined and executed business and IT strategies working directly with the president and board of directors that successfully merged both companies with the best of breed features, functionalities, development resources, network resources, researchers and historical data that was credited in growing the revenue and market share nationally.• Merged Space4lease, considered an open system, and InSite that was considered a closed system; protecting the current revenue stream, offering new revenue streams and expanding the functionality that lead to significant growth to $1.8 million in annual revenue in 2010.• Directed the development of a new system build from the ground up to launch with a budget of $500K• Managed cross-functional teams in support, research, development, networking and accounting.• Reported progress, identified and discussed potential issues, re-evaluated priorities in the management meetings with the president and stakeholders to align with corporate goals.• Client management with small to National companies for relationships, larger issues to custom requests.

Designed and developed the most successful online commercial real estate resource for Canada servicing members which include leading commercial real estate owners, managers, brokers and tenants utilizing the technology and services, to market, locate and better understand commercial properties across Canada. Identified key existing processes and needs for commercial real estate and then systematically developed improved technology solutions to go to market with. The development lifecycle for each project had to take into account a tight budget, national scalability, seo marketing, building a community, a complex data models, reliability, quality control and ultimately generate a win win environment for sustainability and growth within the industry. • Fundamental in creating the multimillion dollar company from a passion for the internet, development, technology and business process efficiency gains.• Designed and developed the website and administration web application that was instrumental in our success• Client relations with many large corporations through the years that also helped develop new ideas that were implemented into the business model.• Managed and developed procedures for the network, development, accounting, online marketing, support and research departments.

Offered the opportunity when the owners of Sutton Group noticed the technology and interest I had built into a venture called Realty Café after the first couple years in business. Assessed the existing network infrastructure and the development efforts and implemented improvements that were approved by both presidents and phased into production. The development efforts were the main focus to design and build an extranet system in use today for the 7000+ residential realtors and to manage the infrastructure. • Designed a multi-functional internet based system for the 7000+ Sutton realtors.• Evaluated the existing network infrastructure and implemented capacity and redundancy for the hardware and applications that were critical to the daily business.• Managed a development company that would do the coding on the design plan that was provided.

Realty Café was a company to provide free services to the general public for residential real estate and then paid services to the agents and supporting verticals.