Michael Contreras Email & Phone Number

 Reviews pending new business and renewal reports to verify execution of appropriate marketingplans. Supervises the workload of assigned team members to adhere to established key performanceindicators. Monitors progress toward new business revenue goals. Markets large or complex accounts. Maintains carrier relationships, including monitoring production requirements and working withthe Assistant Vice President – Commercial Lines to maximize profit share and contingencyplans. Communicates market trends, submission guidelines, and underwriting guidelines to agency staffas needed. Works in unison with other Regional Marketing Managers for consistency across teams. Coordinates the training of new and existing Marketing Department teammates. Works closely with the Training and Client Services Manager to conduct quality reviews andaudits. Other duties as assigned.

United States

-Manages various marketing related initiatives. Leads marketing efforts for new and renewal business. -Solicits new business opportunities from Account Executives and customers. -Anticipates and communicates marketplace and end customer changes to maximize renewal account retention. -Analyzes end customer risk characteristics including exposures, loss history, and experience modification and/or individual and group characteristics to determine coverage needs and appropriate markets. -Utilizes effective sales techniques to maximize account closure rates and achieve agency sales goals. -Advises Account Executives and end customers on coverage options, limitations, and risk control opportunities. -Determines the most appropriate insurance carriers available to meet the end customer's needs. -Negotiates the best available proposals from carriers and presents those alternatives to Account Executives and end customers. -Ensures goals are met and offers ideas to solve problems or issues that could impact the business. -Monitors and analyzes customer, market, and competitive information to improve the effectiveness of marketing activities. -Makes pricing recommendations based on analysis of market data. -Provides feedback to the Marketing Manager regarding carrier appetite and market trends. -Other duties as assigned.

Riverside, Ca

Assist with accreditation documentation, primarily in curriculum mapping, syllabi preparation, & exam specification to ARC-PA standards, Bloom’s taxonomy, & student learning objectives in each course.Compile records related to research, grant proposals, submission deadlines, & more for both assessment & faculty/student scholarshipCompile & coordinate the department master course schedule.Assist in identifying & arranging specialty consultants’ prepare paperwork for payments or update information to facilitate future work assignments.Schedule student appointments with faculty members for advisement & academic assistance.Assist in the planning & coordination of PAS events including White Coat Ceremony, didactic & clinical orientation days, interview days, prospective student events, & more.Proctor student exams for faculty using ExamSoft.Serve as an interviewer of prospective students.Create & implement digital faculty grading via Qualtrics.Organize & coordinate OSCEs and Simulations for the department.Assist in the planning, coordination, & assessment of Objective Structured Clinical Examinations (OSCEs) including standardized patient recruitment, schedule coordination, preparation of technology, & patient training.Coordinate & analyze assessments data from E-medley, Examsoft, & Qualtrics data systems.Write assessment reports for ARC-PA reports & visits.Design & compose department newsletter using Adobe Photoshop.Assist in the setup & breakdown of PAS specialty labs & keep inventory of equipment & supplies.Other duties assigned as needed & directed by the Dean, College of Health Science or Chair, Department of Physician Assistant Studies.

Riverside, Ca

Acted as a resource person by performing research, analyzing information, providing documentation, & preparing reports as they relate to University Registrar data & academic policiesAssisted in coordinating project planning & implementation.Maintained knowledge of current industry standards, including best practices, policies, & procedures related to academic records & the Office of the University Registrar.Aided in the production of the University Catalog, including communicating with the Provost Office, Deans, & Department chairs to ensure that all approved changes to the University Catalog were accurate & up to date.Managed academic student record retention & storage.Served as the lead processor of requests for transcripts, withdrawals, & leave of absences,Provided support in the processing of submitted FERPA release forms & letter requests.Maintained proficiency on the student information system (Jenzabar CX) & related software.Reviewed & organized documents for the University Curriculum Committee meetings.Wrote Registrar notes for the University Registrar for the University Curriculum Committee meetings.

-Managed Registrar emails from students, staff, & faculty by coordinating office responses to inquiries and documenting communications in the student information system.-Provided support in managing phone calls & walk-in traffic & relief for front desk for breaks.-Completed & provided assistance with semester student mailings & notifications. -Composed & typed routine correspondence to students.-Recorded receipt of incoming & outgoing documents through maintenance of logs & databases. -Completed enrollment verifications, letter requests, deferment verification, and withdrawal requests. -Processed student information change requests including addresses, demographic, & emergency contact information.-Provided support in the processing of submitted FERPA release forms. -Provided support with entry of student communications in the student information system.-Assisted in managing student requests for meetings with registrar staff.-Reviewed and tracked materials for Curriculum Committees (undergraduate and graduate) for the University Registrar to ensure all necessary documentation was properly submitted. Also, wrote meeting agendas and meeting minutes.

• Independently tutor at the middle school, high school, and college levels.• Set up and managed individual tutoring appointments with clients.• Tutored primarily math (pre-algebra through calculus), english, philosophy, economics, and statistics, however, if client inquired about other subjects then I was willing to tutor as long as I was proficient in that subject.• Analyzed each individual student's understanding of the coursework, as well as other factors contributing to their poor performance. • Used my analysis of the student to help them develop attitudes, habits, & skills necessary for their success academically & personally. These habits & skills include but are not limited to time management, work ethic, study habits, class attendance, & note taking ability.

Moreno Valley, Ca

• Follow lesson plans effectively.• Translate lesson plans into learning experiences to best utilize the available time for instruction.• Responsible for utilization of functional student growth and development by identifying studentneeds, and refer to appropriate resources.• Demonstrate sensitivity to various family and cultural patterns in planning and followingclassroom activities.• Maintain attractiveness and cleanliness of room environment.• Work cooperatively with District staff, support personnel, local school staff, and parents tocoordinate effective learning activities for students.• Supervise pupils in out-of-classroom activities during assigned work-time, and acceptresponsibility for maintaining behavior standards school-wide.• Maintain standards of pupil behavior needed to achieve a desirable learning atmosphere in andout of the classroom.• Provide a classroom climate and learning experience that will further the emotional, physical,social, and mental development of the student.

Riverside, Ca

• Follow lesson plans effectively.• Responsible for developing attitudes, habits, & skills necessary for each student's success academically & personally.• Demonstrate sensitivity to various family and cultural patterns in planning and followingclassroom activities.• Maintain attractiveness and cleanliness of room environment.• Work cooperatively with school staff, support personnel, and parents tocoordinate effective learning activities for students.• Maintain standards of student behavior needed to achieve a desirable learning atmosphere in the classroom.• Provide a classroom climate and learning experience that will further the emotional, physical,social, and mental development of the student.

• Answered customer inquiries in a timely manner via email, live chat, & phone.• Made administrative decisions to resolve customer issues.• Delegated work to & ensured quality customer service of all customer service representatives.• Reconciled invoices to ensure proper payment is made to each vendor. • Communicated daily with vendors & shipment carriers.• Scanned orders for fraudulent orders.• Filed charge back disputes

• Managed company Instagram profile.• Entered product information into MS Access & Retail Pro prior to uploading them to both the retail & wholesale websites• Used Adobe Photoshop to edit images for products to be used on both the retail & wholesale websites & in the wholesale catalog.• Created & analyzed administrative reports regarding website traffic, sales, margin, conversion rate, average order, & product categories & departments using Google Analytics, MS Excel, & MS SQL Server.• Identified top selling products & worked with the production department to ensure that we had an adequate supply of those products.• Communicated with vendors to monitor inventory & add new items to the site.• Prepared art to be sent to the printers using Adobe Illustrator & ensured that there were no errors in the art.• Wrote & proofread all descriptions for the products in the wholesale catalog & on both the retail & wholesale websites.• Created promotional email blasts using HTML coding & helped set up the promotions.

• Entered product information into MS Access & Retail Pro prior to uploading them to both the retail & wholesale websites. • Used Adobe Photoshop to edit images for products on both the retail & wholesale websites & in the wholesale catalog. • Created & analyzed administrative reports regarding website traffic, sales, margin, conversion rate, average order, & product categories & departments using Google Analytics, MS Excel, & MS SQL Server. • Communicated with vendors to monitor inventory & add new items to the site. • Created promotional email blasts using HTML coding & helped set up the promotions.

• Performed basic maintenance, including but not limited to: painting, plumbing, cleaning, landscaping, & event set- up & tear- down.• Maintained campus security.• Trained new employees.

• Contacted and set up individual meetings (including follow up meetings if necessary) with college students who were under-performing and in jeopardy of not passing the class if they did not get their grade up.• Analyzed reasons for student not doing well such as poor time management, poor work ethic, study habits, attendance, note taking ability, distracted due to tragic event that recently occurred, among many others.• Provided individual academic tutoring for the class, as well as tips to improve time management, study skills, & note taking.• Provided some general academic counseling for students.• Referred students to additional resources (if necessary).

• Executed Financial & Personnel Audits.• Reviewed & edited Human Resource & Employee Handbooks.• Performed clerical work (including invoice matching, filing, & credit requests for wholesale customers) & entered product information into MS Access.• Monitored Accounts Receivable & Accounts Payable• Researched information for marketing department• Worked in corporate warehouse