Michael Courter Email & Phone Number

Our consultancy is focused on helping organizations to match their method to their mission.

Created management consultancy to drive innovation, efficiency, and excellence. Provided thought leadership in technology and business strategy, with hands-on leadership on client engagements, discovery, sales, consulting, strategy, architecture, design, development, and delivery.• Business Development: Led business strategy, sales planning, and prospect development. Cultivated relationships with senior executives at clients, vendors, and partners. Managed budgets and financial statements. Developed proposals and SOWs. Negotiated contracts.• Service Development: Led organizational design and staffing of new security services offering. Defined product management processes and responsibilities. Mentored product managers and security consultants.• Process Engineering: Architected service engagement frameworks based on CMMI, ITIL, ISACA standards. Led service maturity assessments and delivery process engineering.• Development: Designed client websites using HTML, CSS, Javascript, LAMP stack. Worked closely with clients to develop systems and implement tools to enable lean business practices.• Operations: Developed technology roadmaps, operational run books, RACI, and templates. Established SLAs and KPI; implemented metrics programs.

Founded an innovative, cloud-based security services startup. No room to hesitate: market leaders were actively developing competitive products. Our challenge was to bootstrap the company until seed funding was acquired, while pursuing an aggressive go-to-market strategy. • Developed lean business model, phased business plan, and compelling investor pitch deck.• Created streamlined organizational design. Engineered key processes for speed and economy.• Designed cloud based infrastructure plan using Amazon EC2 and S3 services. Developed operating budgets to accommodate using elastic services for service optimization.• Identified creative sources of funding. Developed finance plans. Presented to target investors.

San Jose, Ca, Us

Developed global strategy for customer security services, balancing competing senior stakeholder expectations. Garnered support through socialization and presentations to executives and user community. Led cross-functional teams of executives and key staff comprising 24 workstreams.

Charlotte, Nc, Us

Appointed Lead Architect for the Information Security Center of Excellence at Bank of America. Led security architecture and governance for bank IT initiatives across 8 disciplines. Managed domain lead architects. Served as Interim Domain Architect Lead for Scanning and Compliance. Managed M&A transition of legacy Merrill Lynch security platforms and functions to Bank of America.

New York, Ny, Us

Directed $100MM global technology security project portfolio with financial responsibility utilizing a multi-generational technology roadmap. Drove delivery of enterprise-wide projects across multiple business lines, executives, teams, and vendors in a highly complex, distributed, and regulated environment. Managed key vendor relationships.

New York, New York, Us

Directed architecture, development, and operations of Partsearch’s integration infrastructure and supply chain systems. Led business process re-engineering initiatives which redesigned the company: its processes, systems, and capabilities. Created Integration Team to develop and support internal and external integrations. Managed Contact Center Development Team responsible for IVR and call flow systems, workflow, metrics, and reporting. Managed successful implementation of Cisco IPCC call center software. Traveled on pre-sales calls with clients and in support of integration projects. Recruited, managed, and mentored 12 person DevOps team.Awarded Innovation Award in 2006 for leadership and creativity in the process redesign and subsequent system rearchitecture which allowed the company to effectively scale with aggressive growth.

Richardson, Texas, Us

Championed Fujitsu’s Electronic Commerce and eBusiness programs. Led business process re-engineering efforts to streamline processes with partners across supply chain. Managed large projects, on time and under-budget, utilizing global, cross-functional teams. Traveled internationally in support of integration and supply chain projects. Managed and mentored technical staff. Awarded President’s Award for process improvement saving $42 million. Led root cause analysis and process redesign, reducing days sales outstanding, improving cash flow, and customer satisfaction.

Mentor, Ohio, Us

Directed strategic planning and execution of technology initiatives during corporate restructuring. Drove Electronic Commerce and partner initiatives. Managed projects through complete lifecycle.

Mentor, Ohio, Us

Designed technical infrastructure. Managed multi-site ERP implementation. Led division-wide conversion to new email platform. Instituted in-house IT help desk. Controlled spend via standardization, negotiation, and policy enforcement.

Mentor, Ohio, Us

Led development and implementation of key service programs with client solutions that saved Avery millions in capital, increased sales 23%, net profit 30%, and market share 25%. Managed client engagements. Developed business applications to support service programs, manufacturing, packaging, and distribution.