Michael Crank Email and Phone Number
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With over 10 years of experience in the hospitality and marketing industry, I am a seasoned Senior Client Experience Manager at SSDM, a full-service digital marketing agency. My mission is to deliver excellent client service, insightful data analysis, and strategic marketing solutions to C-suite executive leaders across 100+ senior living communities nationwide.I leverage my skills in CRM, Google Ads, sales strategy, and relationship management to identify and address the needs and challenges of my clients, and to provide them with customized and effective digital marketing campaigns that boost their business growth and customer retention. I also collaborate with internal teams and external partners to ensure the quality and consistency of our services and products. As a result of my contributions, I have helped SSDM achieve multiple awards and recognitions, such as the Corp Magazine Most Valuable Professional in 2018 and the Elliot Martin Award for Excellence in Leadership.
Ssdm
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Senior Client Experience ManagerSsdm Nov 2021 - PresentTroy, Michigan, UsLead input, analysis, strategy, and perspective on the development and implementation of marketing strategy to C Suite Executive Leaders where I oversee 100+ senior living communities around the country. The objective is to build upon the clients rapid business growth while enhancing the frontline’s ability to deliver against targets additionally providing an excellent client experience. ★ Interpret & analyze digital data specifically Sales Force data, Google Ads data, and various other platforms to identify shortfalls and gaps while shaping strategy and influencing direction/decisions in digital experience across multiple marketing channels.★ Develop and lead marketing strategies through understanding and analyzing the client’s needs and preferences in order to provide sales presentations.★ Act as primary point-of-contact for the client’s executive teams supporting sales functions, conducting weekly presentations, and providing direct support.★ Journey with the client to identify current and upcoming trends to provide high performing digital marketing optimizations. ★ Assists in creating, editing, or reviewing both digital marketing materials and internal communications for all impacted audiences related to the initiatives to ensure their accuracy, message consistency and alignment with strategic direction.★ Partner with subject matter experts across the firm to deliver information and product recommendations to Marketing Leaders.★ Performs other related sales support and administrative duties and participates in special projects as assignedAccolades:• Successfuly Increased Client Conversion by 41% (YoY)• Developed Cost Calculator designed to increase lead qualification• Strategized and Lead the creation of the Referral Portal for StoryPoint Senior Living designed to increase Senior Living Referral Partners -
Corporate Group Sales ManagerRoyal Park Hotel Jun 2021 - Nov 2021Rochester, Mi, UsCorporate Group Sales ManagerEstablish & maintain relationships with Local & Global Corporate Travel partners around the World. Foster relationships with each partner to understand their needs and provide memorable experiences and encourage both referrals and repeat business.★ Develop and lead sales strategies, operational strategies, and create a long-term vision for success.★ Represent the hotel in a wide array of public events and presentations, including salespresentations and public speaking engagements.★ Continuously network to foster new relationships, propel lead generation, & driveCorporate Group Room Sales.★ Generate new sales and business opportunities by providing robust post-sales support.★ Driving business opportunities and growth even during extreme market conditions to emerge as a leader in the industry. -
Catering Sales ManagerRoyal Park Hotel Apr 2019 - Jun 2021Rochester, Mi, UsCorporate Catering Manager for The Royal Park Hotel, ★ Compliment & Increase Royal Park Hotel's already stellar Brand★ Achieve and implement measurable results through developing annual sales and action plans.★ Identify & establish long lasting, trustworthy relationships within the Corporate Market in order to boost overall revenues and profitability★ Sell, plan, organize and execute Private Dining and Large Groups, specifically in the Corporate Market★ Identify and understand industry trends and shifts to continue to be the front runner in the luxury hospitality industry★ Generate referrals and acquire leads through networking and developing strategic partnerships★ Track and analyze sales data and figures, and produce reports on a weekly, monthly, quarterly and yearly basis★ Planning, Educating, & Managing multiple meetings and events for executive level clients★ Delivery every day luxury in the form of outstanding customer service and professionalism★ Identify and discerning the needs of our clientele to develop comprehensive menus, set ups, and functionality of their events, corporate meetings, seminars, & conventions -
Group Sales Manager - Troy, Mi & Jacksonville FlFogo De Chão Sep 2017 - Apr 2019Dallas, Texas, Us★ Manage Metro Detroit Market (Troy, MI), and Northeast Florida (Jacksonville, FL).★ Create, establish and build brand awareness across the region through leading Local Store Marketing.★ Achieve measurable results through developing annual sales and action plans.★ Meet sales goals and accomplish business objectives through prospecting, identifying, establishing and cultivating relationships with the Corporate Market.★ Sell, plan, organize and execute Private Dining and Large Groups, specifically in the Corporate, Financial, & Pharmaceutical industry, . ★ Generate referrals and acquire leads through networking and developing strategic partnerships.Track and maintain sales data and figures, and produce reports on a weekly, monthly, quarterly and yearly basis. -
Vice President Of Sales & MarketingCrank'S Catering And Food Service Management Sep 2013 - Sep 2017★ Provide operational growth and support for the catering and food service business with a corporate cafeteria and catering lines of business, and delivering $5MM in annual revenue.★ Deliver outstanding product management and operations leadership to execute 3K+ annual events.★ Manage large corporate accounts, including schools and corporate cafeterias to generate between $200K and $500K in revenue supplemented with $600K in catering/event revenue.★ Consistently identify prospective customers and establish contact with decision-makers.★ Deliver impactful presentations to distinguish services from competitors.★ Delivered $1.2MM in new accounts during 2017.★ Develop strategic growth plans to capitalize on consumer trends and industry projections.★ Engage technology skills to develop website and social media strategies.★ Strategize research campaigns for various ventures, driving brand awareness through effective marketing and branding campaigns.★ Developed and lead a top-performing team, identifying areas for training and development.
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Sales Manager + Food And Beverage DirectorVagabond Cruise May 2008 - Sep 2013Hilton Head Island, Sc, Us★ Served in multiple roles to deliver an outstanding guest experience and increased sales.★ Maintained a safe and operational facility.★ Retained accountability for all operations, food and beverage services.★ Directed the sales plan customer ticket office.★ Planned and organized special events, including menu coordination, purchasing and liaising among area hotels to ensure appropriate accommodations for discerning guests.★ Ensured personnel applied and maintained resort standards across the Sea Pines operation, coaching staff.★ Delivered multiple cost-savings results by developing and directing complex programs.★ Developed and implemented tools and best practices procedures to manage the compliance program.★ Played a key role in increasing passenger ticket sales by more than 18% through five consecutive years by developing/implementing creative and impactful marketing campaigns.★ Developed and nurtured local partnerships to generate $2.5MM in sales, ranking #1 throughout the company's 47-year history.★ Delivered a 22% incremental dinner revenue increase per passenger. -
Account Manager / Catering SpecialistStony Creek Metroparks May 1999 - Dec 2008★ Managed events while operating two concession stands and a golf course diner.★ Drove brand awareness and distinguished operations through a highly competitive territory.★ Maintained precise inventory controls, executing ordering as needed to maximize ROI.★ Managed all administration and operations requirements.★ Identified, recruited and trained cross-functional staff.★ Directed kitchen activities to ensure food safety standards were maintained.★ Ranked #1 of 22 locations, securing a position as the first location to gain profitability through an eight-year history.★ Engaged in planning and execution of high-profile events, including Bark in the Park, 4th of July fireworks, and other events attracting 3,500+ attendees.
Michael Crank Skills
Michael Crank Education Details
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Central Michigan UniversityHospitality And Recreation Marketing Operations -
Dale Carnegie Training
Frequently Asked Questions about Michael Crank
What company does Michael Crank work for?
Michael Crank works for Ssdm
What is Michael Crank's role at the current company?
Michael Crank's current role is Senior Client Experience Manager @ SSDM | Senior Living Marketing Expert | Driving Client Growth.
What is Michael Crank's email address?
Michael Crank's email address is mc****@****tel.net
What is Michael Crank's direct phone number?
Michael Crank's direct phone number is +158626*****
What schools did Michael Crank attend?
Michael Crank attended Central Michigan University, Dale Carnegie Training.
What are some of Michael Crank's interests?
Michael Crank has interest in Animal Welfare, Children, Education.
What skills is Michael Crank known for?
Michael Crank has skills like Customer Service, Hospitality, Event Management, Food And Beverage, Event Planning, Marketing, Catering, Hospitality Management, Sales, Banquet Operations, Management, Social Media.
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