Experienced Lead with a proven track record in the pharmaceutical industry, specializing in driving operational excellence and leveraging technology to optimize processes. Certified in ServiceNow ITOM Discovery and a proficient ITOM Implementer, I bring extensive expertise in streamlining operations and enhancing efficiency.With a strong background in VBScript, Data Center technology, and Software Documentation, I have successfully implemented numerous ITOM solutions that have transformed business operations and enabled organizations to achieve their strategic objectives.My passion for technology and commitment to continuous learning have led me to become a Certified Application Developer and hold additional certifications, including:• ServiceNow Certified System Administrator• ServiceNow Certified Implementation Specialist – Discovery• ServiceNow Certified Implementation Specialist – Service Mapping• ServiceNow Certified Implementation Specialist – Event Management• ServiceNow Certified Implementation Specialist – Software Asset Management• ServiceNow Micro-Certification - CMDB Health• ServiceNow Micro-Certification - Configure the CMDBThese qualifications have empowered me to design and deploy comprehensive solutions that drive operational efficiency, streamline processes, and enhance service delivery.Throughout my career, I have consistently demonstrated a results-driven approach, collaborating with cross-functional teams to deliver innovative solutions and exceed organizational goals.I hold a CIS degree focused on Computer Information Systems (Programming) from DeVry University, which has provided a solid foundation for my technical expertise and problem-solving skills.I am always seeking new opportunities to apply my expertise in ServiceNow ITOM and leverage my application development skills to drive digital transformation and enhance operational efficiency.Let's connect and explore how we can collaborate to optimize operations and drive success in your organization.