Michael Diana Email & Phone Number

Provided Tier 3 technical support of Guidewire Underwriting Management for over 250 end-users-Managed application maintenance and upgrade requests from initial identification through deployment-Spearheaded the training and support for 10 external auditors within a two week timeframe-Owned documentation of processes and troubleshooting within the team for seamless handoff to new hires

Marietta, Pa, Us

Supported and upgraded Guidewire’s PolicyCenter application with new lines of business by translating stakeholders’ business requirements into practical solutions-Owned the functional requirements of bug fixes for over 20 enhancement releases across personal and commercial lines of business-Managed PolicyCenter’s active directory by curating roles and groups ensuring all users could only access required features within the application-Maintained a one-day-turnaround for production inquiries by facilitating clear lines of communication and documenting all ticket details-Reconciled insurance eligibility decision trees with business rule documentation to ensure accurate functionality within the application

Worldwide, Oo

Collaborated with cross-functional teams to design, implement, and optimize business processes, leveraging cutting-edge tools and methodologies to drive client success.I began my time at Deloitte as a functional tester for a project in the public sector. I assisted in quality assurance by communicating between numerous different teams to write and execute test cases. I later moved to a shared service team as a release coordinator supporting multiple state projects. I ensured releases were implemented according to strict standards by working with application teams as well as the client. I further improved processes by communicating and verifying the accuracy of all data for releases, activities, and outages. I later contributed as a maintenance lead for a shared service imaging application. This involved supervising and coordinating all maintenance tasks for a development team. I oversaw every incident from initial identification, through analysis and determination, to the final solution implementation. Additionally, I contributed as a business analyst to the initial phases of a system modernization initiative for the state of Pennsylvania. I provide detailed requirements documentation and innovative screen design while growing the firm's relationship with our client.

My regular activities in this role involved public facing assistance with library processes and maintenance of library materials. I often went above my responsibilities by facilitating community programs, designing advertising materials and engaging with reorganization initiatives.

Shippensburg, Pa, Us

During my time as a student partner, I worked with a student team from varying disciplines on collecting demographic information and using it for advertising purposes. I also assisted the IT team in their overhaul of the company website using HTML and CSS through WordPress.

Worldwide, Oo

Within this internship I worked closely with the Project Management Office on varied tasks. My predominant project required me to analyze, interpret and present hiring data on the office's largest projects. I also contributed on a team initiative to plan every aspect of an informational networking event for the firm's national leadership.