▪ Strategic Capex: Budget and project management for global expansion – Singapore, Dubai▫ Spearheaded multi-million dollar luxury retail fit-out & corporate office projects▫ Developed regional hub production network capacity▪ Supply-Chain: $2M freight budget covering high value parcel, freight, and armored▫ Re-negotiated commercial insurance and carrier rate sheets saving >20% Y/Y▫ Established free-zone inventory management to negate import duty obligations▫ Piloted use of temporary import / repair & return / free-trade procedures▪ Workforce Management: Inventory, Shipping, Technical Services, After-Sales▫ Coordinated 45 global staff covering all aspects of product life-cycle

▪ Guided 40 staff in all aspects of after-sales service▪ Assured full compliance with corporate directives while monitoring KPI’s▪ Transformed internal operations through 5S methodology

▪ Audited external business partners for compliance with company requirements

▪ Led staff of 20 in Repair Hub serving 35 stores▪ Co-developed national training module resulting in 50% reduction in declined work▪ Designed layout and maintained daily operation during facility renovation

▪ Supported new staff and configured back-office during initial months of store operation▪ Personally achieved $100K in sales in 3 months

▪ Aggressively drove daily sales and controlled inventory on 1600 SKU’s▪ Provided technical input and quality control on 2,000 repairs and 10,000 quick servicesannually

▪ Forecasted a 5-year workload model: headcounts, equipment, office space▪ Avoided additional 7% in annual operating costs by delivering a multi-site feasibility study▪ Performed spare part exchange analysis, showing additional cost of $1.5M

▪ Developed audit tools to check market conformity with corporate pricing structures▪ Authored technician career-development plan▪ Outlined Customer Service reorganization for a luxury watch brand in Germany

▪ Established Standard Operating Procedures and KPI’s on annual volume of 40,000 repairs▪ Implemented 2-Bin Spare Parts inventory management system (Kanban)▪ Provided competitive analysis of 10 other watch companies’ service operations