Michael Dodds Email & Phone Number

Newark, Nj, Us

Us

 Created, hired, and trained new Inside Sales team from its inception. Created Implementation Team for top corporate clients with task based calling structure. Managed Implementation Team handling $42 million annually in corporate sales. Grew Corporate Sales by an average of 15% YoY.  Grew Inside Sales by 35% in Q4 of 2017 and 66% in each quarter of 2018.

New York, Ny, Us

• Manages international customer support and inside sales team which currently supports 10 languages.• Assists in deal support for account representatives in several European countries.• Trains new hires on sales philosophy and expectations• Coaches sales and support team to meet and exceed stretch goals.• Assesses and monitors team members' interactions with customers via phone and email.• Analyzes performance reporting and coaches team members to enhance overall efficiency.• Serves as interdepartmental liaison.

Framingham, Ma, Us

 Generate over $250,000,000 in annualized sales. Achieve revenue growth of over 10% at a consistent margin of over 20%. Lead a team of 5 Managers and over 70 sales people to exceed planned goals. Hired, trained, and mentored 7 Managers to achieve planned goals. 5 managers were awarded Sales Excellence certificates. Develop managers and sales people to maximize their potential as leaders. Work closely with vendor partners to create profitable sales promotions and sales contests. Trained Staples Leaders from India, Brazil, China, and the UK to use my Sales processes for their teams. Managed transition through major process roll-outs and re-organization initiatives to grow profits and streamline procedures. Selected to roll-out the “Coaching to Close” program, Scorecard, and manual to train managers on coaching sales people. Developed and delivered Business Development Associate training program to offices across the eastern region of the country. Contributed to the development of the Account Management Orientation program.

Framingham, Ma, Us

 Generated over $60,000,000 in sales each year with an average 30% margin. Hired, trained, and coached a team of 20 Account Managers. Achieved over 90% account retention while growing revenue by 20%. Number One DSM for 4 consecutive years. Conducted bi-weekly one-on-one coaching sessions with my team to monitor sales performance and improve results. Managed associates to achieve success through relationship-building and strategic planning. Beta-tested and rolled out Salesforce.com program to the sales team including off-site forums to monitor results. Contributed to numerous pilot programs such as: the Leap/Dash initiative, Split cell program, beverage roll out, Sales Executive Council Scorecard, CyberScholar, and EC Sales Support. Collaborated with vendors to create incentive programs customized to the mid market.

Framingham, Ma, Us

 Generated over $6,000,000 in revenue from a book of over 300 accounts nationwide. Maintained a 30% margin. Conducted quarterly account reviews for my top accounts. Assisted in training of all new employees. Managed accounts by phone with scheduled in-person meetings.

 Managed the buying of product for satellite locations throughout the world. Collaborated with suppliers and support groups to address inventory issues, supply concerns, and demand accuracy. Implemented value-added programs and innovative systems with suppliers in support of production needs. Negotiated supplier contracts, performed supplier audits, and consolidated supplier base.

 Directed and developed a staff of 6 employees. Created a monthly and weekly report to develop more efficient forecasting Corresponded daily with sales executives in each sales territory. Monitored representatives’ productivity and level of customer satisfaction.

 Managed and developed a staff of approximately 40 employees. Responsible for over 150,000 mail-in catalog orders, resulting in over $10 million worth of business. Designed and implemented new effective systems of mail-order entry, resulting in reduced costs of over 60%.