- Manage a portfolio of 270+ clients that comprise some of our most valuable accounts.- Drive revenue growth by strategically upselling clients on new product features and facilitating adoption of MoeGo’s payment processing system.- Act as the internal advocate for clients by providing feedback and insights to the product team to improve product stickiness and user experience. - Develop and implement an internal Customer Success Manager playbook to help standardize client management, increase product adoption, and mitigate churn risk.- Retained at 100% rate through first 5 months.

- Led strategic team of 8 professionals that were responsible for retaining and protecting over $1,200,000 per month in recurring revenue.- Oversaw creation of comprehensive digital marketing strategies, brand development, and day-to-day management of client relationships for over 100 market leader law firms.- Developed, coached and provided ongoing feedback to Account Managers and Marketing Assistants via one-on-ones, post-client call debriefs, and account reviews. - Managed 15 clients worth over $300,000+ in monthly recurring revenue, two of which were the largest clients at Scorpion. - Collaborated with cross functional teams throughout sales, delivery, finance, and fulfillment to improve organizational effectiveness and drive client success.- Developed strategies and tactics to generate a positive ROI for our clients.- Built functional sales pipeline of qualified opportunities with various product offerings to increase team and company revenue.

- Handled 25+ accounts that equated to $250,000+ in monthly recurring revenue, which was the largest amount of managed revenue on the team. - Built, grew and maintained client relationships across the country.- Analyzed campaign KPIs, including ROI, client acquisition, advertising engagement, website traffic, and rankings.- Operated in a hybrid sales role to grow book of business by offering products such as: pay-per-click, search engine optimization, content marketing, Facebook, Instagram, and YouTube.- Coordinated with content, design and media teams to develop high-quality creative assets.

- Curated and delivered online digital strategies across Google, Facebook, Instagram, YouTube and other media outlets.- Formulated branded strategies to help unknown clients become marketplace leaders.- Protected and grew over $165,000+ total in monthly recurring revenue across 55+ clients.

- Worked with local and national Fortune 500 companies to source qualified technical professionals for open job requisitions.- Conducted detailed technical phone/in-person interviews with candidates: negotiated contract rates, performed background checks, completed in-depth reference checks, established contracts, provided career coaching, and directed on resume enhancements.- Set a minimum of 5-10+ new meetings per week with national and local executive directors and managers from cold calling.

- Promoted the Vhoto app through networking on the Internet, as well as throughout campus, which includes recruiting new Vhoto users. - Contributed in market research to help Vhoto improve their app.

- Assisted in marketing an NCAA “Let’s Dance” promotional video that won $30,000 for the University of Oregon scholarship fund.- Helped organize Back to Mac, a student-led basketball rally, where custom Nike Oregon Pit Crew shirts were distributed to over 1,000 students.

- Wrote and created player profiles with background information and accomplishments for client’s sponsors, such as Subway, Nike, Under Armour, Batwax, etc.- Assisted in daily operations for clients, such as shipping and ordering apparel, finding living quarters for major and minor league players, and providing excellent client-company communication.