Michael Everett Email & Phone Number

Greater Chicago Area

• Leading a team through the design, execution, and monitoring of organizational-wide strategic initiatives to reach targeted business and operational goals by using project management and continuous improvement.
• Single point of accountability for IMRF’s Journey of Excellence strategic action plan, which led to IMRF receiving the 2019 Malcom Baldrige National Quality Reward.
• Improved the Voice of the Customer program by designing customer insight reports allowing survey owners to easily visualize trends across customer data.
• Led a team in the design and implementation of IMRF’s project management process. This included the development of a project management process flow, 10 project management tools, and deliverance of training on the new.

Greater Chicago Area

Responsible for the development and execution of organizational performance excellence initiatives and working across departments on process improvement projects. Some of these initiatives include: the development and maintenance of leadership and business process scorecards, assistance with the strategic planning process, and promoting the use of the.

Columbus, Ohio Area

As Nationwide IT continues its Lean Transformation, my team’s responsibility was to act as Lead Change Agents supporting the Infrastructure & Operations office through its lean transformation. This included leading teams through the diagnostic, design, and implementation phases of lean with a goal to establish a continuous improvement culture and.

Columbus, Ohio Area

• Supported the Service Level Management (SLM) process owner in the execution and monitoring of the SLM process at Nationwide. Major role responsibilities as the SLM Process Engineer included: trending and analysis of.
• Assisted with increasing the SLM adoption rate across the enterprise from 65% (August 2014) to 95% (June 2015)
• Wrote requirements for future-state SLM reporting models, established new process metrics

Columbus, Ohio Area

• Responsible for the development, delivery, and coordination of the Teaching Thursdays Program, an associate-led learning experience inside Nationwide IT. My primary objective has been to expand the program (once a.
• Received 2014 Q1 IT Continuous Improvement Star Award for activating a learning culture
• Increased customer base from 900 associates to 4,000 associates
• Developed an intake process for new organizations introduced into the program, ensuring consistency in communication across the enterprise
• Created and facilitated an Education Advisory Group, made up of 20 people leaders with the purpose of having a forum to collaborate across all organizations involved
• Redefined metrics to include program growth analysis for packaging to various stakeholders

Anacortes, Washington

• As an AmeriCorps VISTA member, primary role responsibility included ensuring that a new community program was moving towards becoming self-sufficient and sustainable. I led the day-to-day operations of AVID, a program.
• Planned and operated a $65,000 project budget to benefit AVID students
• Managed twenty program volunteers and ten classroom tutors
• Developed a new community mentoring network program, providing 25 AVID students with resources and networking opportunities
• Documented program process resulting in a sustainability guide for school administrators and teachers

Ux/Ui Design

Bachelor Of Science In Education, Social Studies Teacher Education