Michael Gross Mba's Location
Painted Post, New York, United States, United States
Michael Gross Mba's Contact Details
Michael Gross Mba work email
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Michael Gross Mba phone numbers
About Michael Gross Mba
• IT Business process manager / business analyst with more than 18 years experience in information technology project management coupled with MBA and BS in business• Strong technology skills in Enterprise Resource Planning (ERP) systems such as PeopleSoft and associated tools for deployment and integration, experience in SQL and Oracle database technologies.• Excellent critical problem solving skills to identify complex problems and review related information to develop and evaluate options and implement solutions• Outstanding interpersonal skills to develop and maintain collaborative business relationships with team members, leadership, customers, and vendors• Excellent written and verbal communication skills to effectively convey complex technical information to audiences from diverse backgrounds and at all organizational levels• Managed departments of 3 to 30 employees in various roles ensuring that the staff and the customer’s needs were meet to the fullest.• Built, deployed and managed multiple servers either as hardware systems or VM Ware systems that meet the company’s needs. • Managed multi-million dollar expense and capital budgets, safeguarding that budgets were kept and if required below spend to ensure the financial stability of the department and company.
Michael Gross Mba Work Experience Details
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It ManagerCaf Usa Apr 2017 - PresentBeasáin, Gipuzkoa, Es -
Technical Services DirectorEndeavor Services Group, Llc Jan 2016 - Apr 2017Marlborough, Massachusetts, Us -
Senior It Systems AdministratorCafusa Nov 2013 - Jan 2016Beasáin, Gipuzkoa, Es• Manage the Cell-phone contract, maintaining usage and distribution, and reporting to the finance department for proper charge backs• IT Help Desk Manager• Windows 2003/2008 Server Domain Controller and Active Directory Maintenance• Programming and deployment of VOIP phones through an Alcatel IP Phone system• Management of Virtual Servers including Domain Controllers, Email Servers, File Share Servers, and Blackberry Servers, Windows 2003/2008 Server Domain Controller and Active Directory Maintenance • Developing A restructuring plan of the department to accommodate the growth the company has seen in the past few years, utilizing the guidelines within ITIL and ITSM• Manage a project to implement security cameras in locations that had not previously had security cameras, Project completed, Saving approximately $30K from quoted estimates and tripled the number of cameras quoted.• Monitor, maintain, plan IT department budget with future forecasting of potential needs within the IT Department and its users.
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It Operations -Independent ContractorCafusa Nov 2011 - Nov 2013Beasáin, Gipuzkoa, Es• • Windows 2003/2008 Server Domain Controller and Active Directory Maintenance • Programming and deployment of VOIP phones through an Alcatel IP Phone system• Management of Virtual Servers including Domain Contollers, Email Servers, File Share Servers, and Blackberry Servers• Researched and implemented a ticketing system to track all incoming requests for the IT Department, expanded this system to incorporate Work requests for the HR department and looking to expand to include maintenance requests.• Developed KPI Metrics for the IT Department to demonstrate the functionality and scope of work that is handled by the IT Department.• Established a method to provide communication between our USA office and our office in Spain through a direct line dial to the US Office that directly forwards to the main switchboard in Spain. Saving money in phone calls from cell phones to Spain.
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Database Design And SupportCorning Incorporated Aug 2011 - Nov 2011Corning, New York, Us• Researched and developed a means to track the new and experimental product, through the use of Access and Excel.• Aided in the processing of product to develop a stronger understanding of the data needed to be recorded, from the initial extrusion through to the shipping to the customer for testing. -
OwnerDittos Dec 2008 - Nov 2011• • Consulted with privately owned businesses on the implementation of voluntary benefits to allow the business owner to provide additional benefits and increase the retention of their employees while providing a tax break for the employer and the employees through pretax benefits.• Provided troubleshooting service to individuals for IT related issues to ensure that computer systems are running to the maximum potential and resolving issues occurring from viruses and malware.• Research for optimizing sales through the use of information systems to provide targeting of potential customers based on a criterion that has been established by a business.• Retained by the Talent Acquisition Team for Perdue Farms to source various higher level positions within the company.• Corporate research to determine the level of competition for specific candidate types for corporate positions. Provided business and information technology consultation to privately owned businesses to ensure business continuation through employee retention, technology optimization, and sales research
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Product Analyst / Data StewardComputer Task Group May 2007 - Dec 2008Amherst, New York, Us• Developed and Implemented SQL queries based on the needs and requirements of the department through individual and group meetings to ascertain the specific needs of each party involved.• Responsible for developing the process in which projects were tracked based upon previous work done and the increasing needs for statistical data on project effectiveness as a cost savings measure.• Analyze the historical project data to determine areas that have the potential improvement and further increase the efficiency of the department.• Co-ordinate final integration of multiple applications developed by different vendors.• Work extensively in defining the test strategy, setting up test data, reviewing test plans and coordinating the User Acceptance Testing process. • Database activities in Oracle included performance tuning of SQL queries.• Worked with the Corporate AP to ensure that financial transactions were completed within the department through the PeopleSoft System.• Researched interconnectivity of systems to streamline the internal billing process of projects through a connection between PeopleSoft and Change Point. • Created project tracking process leading to 85% reduction in time to gather statistical data on project effectiveness as cost savings tool• Analyzed historical project data to determine areas of potential improvement to increase efficiency, track and forecast costs, decrease projection planning by over 50%• Developed and implemented SQL queries based on department needs and requirements to provide information to executive team to ensure projects remained on-track and on-budget• Coordinated final integration of multiple information technology applications from various vendors allowing for smoother communication between project managers and team members reducing project errors and problems -
Customer Service CoordinatorEmhart Glass Aug 2006 - May 2007Ch• Maintained the scheduling of the Customer Service Technicians to ensure that projects were on schedule and that sufficient resources were on hand to manage the planned projects and emergency support.• Managed the operational functions of the service technicians globally.• Maintained 24/7 on-call support to ensure that coverage was met for a global community. • Handled the processing of internal billing through sales and affiliate offices.• Generated monthly reports to display the activity of the department. • Modified existing documents to bill to the customers, decreasing time spent per form by 20 minutes. Based on the acquired requirements of the corporate billing department.• Developed an HTML help system for use with the Cold End Inspection systems to replace a paper manual. Modified customer billing documents to decrease time per form by 20 minutes resulting in more than 250 labor hours saved per year with estimated savings of $10,000• Maintained schedule of 6 customer service technicians to ensure projects remained on schedule and sufficient resources were available to manage planned projects and emergency support for international supplier to glass container industry with annual sales in excess of $147 millionm resolution -
Accounts Payable Customer SupportCtg/ Corning Incorporated May 2006 - Jul 2006• Member of the team to implement a global deployment of PeopleSoft Financial• Ran test scripts to ensure consistent results of data processing through the various locations and to verify that all servers were running in redundancy to prevent loss of data.• Contributing team member to the successful deployment of the PeopleSoft AP System
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Business Process CoordinatorCorning Incorporated Jun 2004 - Dec 2005Corning, New York, Us• Extracted information from the PeopleSoft Database for recruiting efforts for higher profile positions. • Developed extensive queries in PeopleSoft HR to focus recruiting efforts based on specific criteria as a cost saving measure. • Member of the vendor selection team for the company to process the background checks for Corning Employees, and for the outsourcing of the recruiting services.• Delivered presentations for various levels of management based on the data that was requested and extracted from the database systems.• Contact point for internal customers to explain and manage the internal charges for the recruiting efforts.• Reconciled the billing from the recruiting vendor for the recruiting efforts on a monthly basis. • Utilized PeopleSoft database and created queries for human resources recruiting efforts including new employee background checks, outsourcing recruiting tasks, and recruiting vendor billing reconciliation to reduce costs and time in recruiting process for $3.5 billion glass corporation• Led Six Sigma project to decrease cost and time spent on job order forms, developed Java scripted HTML page and presented form to team for testing and approval prior to implementation to intranet site to improve hiring fulfillment time for Fortune 500 glass and ceramics manufacturer
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Senior AccountantCcsd Federal Credit Union Nov 2002 - Jun 2004• Directed all aspects of Information Technology for the 3 branch offices of the credit union. • Researched, purchased installed and implemented a new software and hardware to meet the requirements of the credit union to ensure that proper screening of new members were screened properly according to federal laws on a server based system that was utilized as a file and print server.• Installed and secured a server system to defend against unauthorized access to data of the credit union and its members. Developing a structured security process to defend against unauthorized access.• Researched and purchased and managed the installation of security measures for a drive up Automated Teller Machine, with contingency measures to recover in case of disaster.• Participated in ATM implementation by determining information technology security specifics and collaborated with vendors to determine most cost efficient means to increase revenue and member convenience and improve ATM security for 3-branch credit union serving over 300 members
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Accounts PayableAdecco / Corning Inc. Jun 2002 - Nov 2002Zurich, Zurich, Ch• Developed a method to track and maintain the current outstanding payables for the company through the utilization of a current database system that was used to record and track troubleshooting calls. • Data needed to be secure and had to follow rigorous procedures to prevent unauthorized access to the data• Played key role in accounts payable tracking system including need-based data gathering, software research, developed spreadsheet to extract and present data, and trained 30 staff members on system process and software for $3.5 billion glass and ceramics manufacturing firm -
It Procurement CoordinatorCorning Incorporated Mar 2000 - Oct 2001Corning, New York, Us• Translated requests into system requirements and applications for implementation.• Developed policies and procedures to ensure the reliability of the systems and prevent the unauthorized access to data and the network• Lead projects that designed, modified and evaluated software to address the issues impacting the company as preventative cost saving measures, while moving the company forward with the advances in technology. • Managed business processes and information technology procurement for $3.5 billion glass and ceramics manufacturing firm. Led cross functional team of 15 through software development of product to meet needs of software license compliance tracking and monitoring potentially saving over $2 million by decreasing repurchase of software and licensing issues• Lead a team to determine to build or buy a software license tracking program to manage all of the software licenses with in the company.
Michael Gross Mba Skills
Process Improvement
Project Management
Management
Software Documentation
Integration
Six Sigma
Access
Crm
Cross Functional Team Leadership
Team Leadership
Troubleshooting
Leadership
Information Technology
Analysis
Strategic Planning
Customer Relationship Management
Change Management
Customer Service
Project Planning
Human Resources
Erp
Business Process
Databases
Program Management
Data Analysis
Peoplesoft
Microsoft Excel
Visio
Microsoft Office
Recruiting
Vendor Management
Kpi Reports
Business Analysis
Business Process Improvement
Report Development
Budget
Sap
It Management
Procurement
Security
Disaster Recovery
Operations Management
Itil
Enterprise Software
Problem Solving
Microsoft Access
Michael Gross Mba Education Details
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University Of PhoenixBusiness Administration -
University Of PhoenixManagement
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Mansfield University Of PennsylvaniaSpecial Education
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Mater Dei CollegeMinor In Accounting
Frequently Asked Questions about Michael Gross Mba
What company does Michael Gross Mba work for?
Michael Gross Mba works for Caf Usa
What is Michael Gross Mba's role at the current company?
Michael Gross Mba's current role is Experienced IT Manager.
What is Michael Gross Mba's email address?
Michael Gross Mba's email address is mj****@****.rr.com
What is Michael Gross Mba's direct phone number?
Michael Gross Mba's direct phone number is (607) 732*****
What schools did Michael Gross Mba attend?
Michael Gross Mba attended University Of Phoenix, University Of Phoenix, Mansfield University Of Pennsylvania, Mater Dei College.
What are some of Michael Gross Mba's interests?
Michael Gross Mba has interest in Civil Rights And Social Action, Science And Technology, Human Rights, Poverty Alleviation.
What skills is Michael Gross Mba known for?
Michael Gross Mba has skills like Process Improvement, Project Management, Management, Software Documentation, Integration, Six Sigma, Access, Crm, Cross Functional Team Leadership, Team Leadership, Troubleshooting, Leadership.
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