Michael Gross Mba Email & Phone Number

Beasáin, Gipuzkoa, ES

Marlborough, Massachusetts, US

Beasáin, Gipuzkoa, ES

• Manage the Cell-phone contract, maintaining usage and distribution, and reporting to the finance department for proper charge backs
• IT Help Desk Manager
• Windows 2003/2008 Server Domain Controller and Active Directory Maintenance
• Programming and deployment of VOIP phones through an Alcatel IP Phone system
• Management of Virtual Servers including Domain Controllers, Email Servers, File Share Servers, and Blackberry Servers, Windows 2003/2008 Server Domain Controller and Active Directory Maintenance
• Developing A restructuring plan of the department to accommodate the growth the company has seen in the past few years, utilizing the guidelines within ITIL and ITSM

Beasáin, Gipuzkoa, ES

• Windows 2003/2008 Server Domain Controller and Active Directory Maintenance
• Programming and deployment of VOIP phones through an Alcatel IP Phone system
• Management of Virtual Servers including Domain Contollers, Email Servers, File Share Servers, and Blackberry Servers
• Researched and implemented a ticketing system to track all incoming requests for the IT Department, expanded this system to incorporate Work requests for the HR department and looking to expand to include maintenance.
• Developed KPI Metrics for the IT Department to demonstrate the functionality and scope of work that is handled by the IT Department.
• Established a method to provide communication between our USA office and our office in Spain through a direct line dial to the US Office that directly forwards to the main switchboard in Spain. Saving money in phone.

Corning, New York, US

• Researched and developed a means to track the new and experimental product, through the use of Access and Excel.
• Aided in the processing of product to develop a stronger understanding of the data needed to be recorded, from the initial extrusion through to the shipping to the customer for testing.

• Consulted with privately owned businesses on the implementation of voluntary benefits to allow the business owner to provide additional benefits and increase the retention of their employees while providing a tax break.
• Provided troubleshooting service to individuals for IT related issues to ensure that computer systems are running to the maximum potential and resolving issues occurring from viruses and malware.
• Research for optimizing sales through the use of information systems to provide targeting of potential customers based on a criterion that has been established by a business.
• Retained by the Talent Acquisition Team for Perdue Farms to source various higher level positions within the company.
• Corporate research to determine the level of competition for specific candidate types for corporate positions. Provided business and information technology consultation to privately owned businesses to ensure business.

Amherst, New York, US

• Developed and Implemented SQL queries based on the needs and requirements of the department through individual and group meetings to ascertain the specific needs of each party involved.
• Responsible for developing the process in which projects were tracked based upon previous work done and the increasing needs for statistical data on project effectiveness as a cost savings measure.
• Analyze the historical project data to determine areas that have the potential improvement and further increase the efficiency of the department.
• Co-ordinate final integration of multiple applications developed by different vendors.
• Work extensively in defining the test strategy, setting up test data, reviewing test plans and coordinating the User Acceptance Testing process.
• Database activities in Oracle included performance tuning of SQL queries.

CH

• Maintained the scheduling of the Customer Service Technicians to ensure that projects were on schedule and that sufficient resources were on hand to manage the planned projects and emergency support.
• Managed the operational functions of the service technicians globally.
• Maintained 24/7 on-call support to ensure that coverage was met for a global community.
• Handled the processing of internal billing through sales and affiliate offices.
• Generated monthly reports to display the activity of the department.
• Modified existing documents to bill to the customers, decreasing time spent per form by 20 minutes. Based on the acquired requirements of the corporate billing department.

• Member of the team to implement a global deployment of PeopleSoft Financial
• Ran test scripts to ensure consistent results of data processing through the various locations and to verify that all servers were running in redundancy to prevent loss of data.
• Contributing team member to the successful deployment of the PeopleSoft AP System

Corning, New York, US

• Extracted information from the PeopleSoft Database for recruiting efforts for higher profile positions.
• Developed extensive queries in PeopleSoft HR to focus recruiting efforts based on specific criteria as a cost saving measure.
• Member of the vendor selection team for the company to process the background checks for Corning Employees, and for the outsourcing of the recruiting services.
• Delivered presentations for various levels of management based on the data that was requested and extracted from the database systems.
• Contact point for internal customers to explain and manage the internal charges for the recruiting efforts.
• Reconciled the billing from the recruiting vendor for the recruiting efforts on a monthly basis.

• Directed all aspects of Information Technology for the 3 branch offices of the credit union.
• Researched, purchased installed and implemented a new software and hardware to meet the requirements of the credit union to ensure that proper screening of new members were screened properly according to federal laws.
• Installed and secured a server system to defend against unauthorized access to data of the credit union and its members. Developing a structured security process to defend against unauthorized access.
• Researched and purchased and managed the installation of security measures for a drive up Automated Teller Machine, with contingency measures to recover in case of disaster.
• Participated in ATM implementation by determining information technology security specifics and collaborated with vendors to determine most cost efficient means to increase revenue and member convenience and improve.

Zurich, Zurich, CH

• Developed a method to track and maintain the current outstanding payables for the company through the utilization of a current database system that was used to record and track troubleshooting calls.
• Data needed to be secure and had to follow rigorous procedures to prevent unauthorized access to the data
• Played key role in accounts payable tracking system including need-based data gathering, software research, developed spreadsheet to extract and present data, and trained 30 staff members on system process and software.

Corning, New York, US

• Translated requests into system requirements and applications for implementation.
• Developed policies and procedures to ensure the reliability of the systems and prevent the unauthorized access to data and the network
• Lead projects that designed, modified and evaluated software to address the issues impacting the company as preventative cost saving measures, while moving the company forward with the advances in technology.
• Managed business processes and information technology procurement for $3.5 billion glass and ceramics manufacturing firm. Led cross functional team of 15 through software development of product to meet needs of.
• Lead a team to determine to build or buy a software license tracking program to manage all of the software licenses with in the company.

Mba, Business Administration

Bachelors, Management

Special Education

Aas, Business Administration Major In Management, Minor In Accounting