Michael J. Hacker Ii Email & Phone Number

New York, NY, US

Caldwell, NJ, US

Leading as the CIO, CISO, and Chief Data Officer, I oversee technology strategy, security frameworks, and data governance for Caldwell University. I’ve implemented robust cybersecurity measures, optimized data analytics processes, and collaborated with executive leadership to align technology with business priorities. Key accomplishments include initiating.

Boutique Technology Consultancy focusing on driving technological innovation and cyber resiliency.Manage the following technologies on behalf of clients:* KnowBe4 * Microsoft O365 IAMProvide the following services:* NIST CSF 800-53 review* CyberSecurity Insurance compliance* Incident Response* Managed Services and Monitoring

Ann Arbor, MI, US

Advisory Committee member of technology experts who help influence and give opinions of current and future products and strategies

Charged with rapidly transforming the UHCS technology infrastructure while focusing on improving scholar learning.Successfully planned, procured, implemented and managed the following technologies (included but not limited to):* Zoom Phone* SentinelOne* ActiveDirectory* Datto* Hyper-V* KnowBe4* ZenDesk* Cisco Meraki Cameras* Cisco Meraki Network.

Newark, NJ, US

Business Unit CTO and Interim CIO.Digital Transformation change agent in charge of helping shape the technology programs of clients based on gap analysis.Charged with building relationships with membership, client base and partners C-Suite to act as a valued extension of their teams on a consultative basis to drive success with projects and.

Newark, NJ, US

Interim CIO and Primarily responsible for helping the CEO transition from a legacy networking company to the re-envisioned and reengineered service business. Promoted from Director of Technology Systems and Professional Service Engagements to help bring the digital transformation to fruition.

New York, NY, US

Promoted from Apple Support Engineer to help reenvision the services division, modernizing the Network Operations Center and Help desk to develop a customer centric approach. Assisted CEO in strategizing and implementing unit alignment across global businesses to cut costs and promote continuity in a follow the sun model while bringing structure and growth.

New York, NY, US

Member of dedicated, on-site technology support team for cutting edge school district. Provide onsite and remote technical assistance to users across desktop, mobile and tablet platformsManage OSX Imaging ProjectsDeploy and Manage VMware Horizon Virtual environmentNetApp AdministratorEquitrac (Printer Accounting ) Server AdministratorActive Directory.

New York, US

-Promoted to Digital Team Lead to act as final level of customer facing, technical support on the Digital Management Team.-Aid in the day to day operations of the digital team, including making staffing decisions along with Supervisory, Management and Senior Management.-Maintain an open dialogue with the Development and Content Teams to resolve outstanding.

New York, US

-Contribute technical expertise to a staff of twenty plus in-house agents and thousand plus outsourced agents across the globe.-Act as the senior counselor on technical troubleshooting of digital products to team members, outsourcers, and clients.-Aid in the development of Beta products by providing testing and feedback to the developers.-Manage all.

New York, US

- Provide escalated support to outsourced call center regarding advanced troubleshooting methods of devices, applications and NOOKbooks (eBook's); as well as providing feedback on policy and procedures. Act as the final step in consumer facing technical issues handling escalations via phone and email-Test new support lines to Store and outsourcers before.

New York, US

-Act as front line support for digital issues, providing customers with troubleshooting of NOOK device lineup, NOOK applications and NOOKbooks.

Parsippany, NJ, US

• Assisted in Solartech's initiative to actively solicit technical writers to provide a series of web seminars aimed towards the Information Technology field.
• Created marketing materials to attract prospective clients.
• Provided assistance to the President and CEO, with the creation of new market ventures, utilizing digital space to hold conferences and technological authors’ virtual book tours and teaching spaces.
• Spearheaded the creation and management of company blog to engage past and future clients. Developed a social media strategy, which included revamping the company Facebook and Twitter pages; linking of social media.

Parsippany, NJ, US

• Manage 16 Simultaneous, large-scale, Pharmaceutical clinical studies.
• Liaise between Pharmaceutical clients, in-house partners, engineers and clinical study sites.
• Lead a Team of two project assistants in the monitoring of digital photography and project statuses.
• Ensure clinical studies follow GCP/ICH and HIPAA standards.
• Provide technical support for proprietary digital photography mounts and digital camera systems.

• Manage club members’ reservations for current and future travel using sales techniques
• Advise and counsel passengers in United States government policies and legalities including visa, passport and immunization of foreign countries
• Respond to client inquiries via telephone or email in a timely fashion
• Collaborate with Product Development and Operations departments in developing new products to increase customer satisfaction and sales
• Learn and maintain explicit knowledge of world geography and cultures
• Prepare and deliver travel presentations throughout company

• Developed marketing presentations, using PowerPoint, for Spain & Portugal wholesale division of parent company
• Researched and coordinated content from government tourism boards offering recommendations to management based on specification of projects

Bachelor'S Degree

Associate'S Degree, Liberal Arts