Psychology:Health PsychologyIndustrial/Organizational PsychologyCognitive NeuropsychologyPsychology Research Methods and EthicsIntroduction to PsychologySocial PsychologyLifespan DevelopmentAdult DevelopmentPsychology Capstone ClassCommunications:Public SpeakingArgumentation and AdvocacyDeveloped additional course materials to supplement standard textbook materials.

--During a time when the team became understaffed because of turnover and illness, filled in for all roles on the team, including: Project Management, Business analysis, system design, programming, and system support of FileNet ECM application--As the team ramped up (and while performing my own duties), trained technical support personnel, developers, and end users, ensuring a smooth transition to the new team, over 98% uptime and timely response to problem tickets--Discovered major data errors in 3rd party supplied data, recommended remediation design and worked with developers to design and implement solutions to existing bad data and provide proper error detection going forward--When upgrades required moving all documents from a portion of the system, provided the analysis and methodology to insure an on-time upgrade with no loss of documents and no loss of production time for the end users--Provided trouble shooting and problem resolution (2nd/3rd level support) for multiple FileNet environments--Led problem solving / brainstorming sessions, provided innovation training across departments--Created templates for producing new applications, speeding up design and implementation and reducing errors

--Planned and managed system installation, upgrade, and disaster recovery (exercises), discovered major flaws in disaster recovery preparedness supplied by 3rd party vendor--Managed consulting company, internal, and vendor resources to support FileNet ECM application, maintaining high levels of system up-time, this included providing trouble shooting and problem resolution to cover for gaps in FileNet knowledge by vendor--Conducted data analysis and prepared presentations to sell upper management on the need to upgrade and enhance the FileNet ECM application, leading to significant increases in hardware and software funding--Served as VP of Worldwide Board of Dirctors of UserNet (FileNet Users Group)

--Converted a departmental application into an enterprise-wide solution, including conversion to different vendor software (FileNet): designed the system architecture, trained corporate staff and local staff (12 locations nationwide), and managed a virtual team of corporate staff, local staff, plus vendors and consultants. This increased the number of documents on-line from 11 million to over 300 million, decreased the document retrieval time from hours to seconds, and brought document availability into compliance with regulations.--Assembled, trained, and managed a team of developers and support personnel for ongoing application development and support: minimized downtime, synchronized data transfer between servers, and gathered tracking data on system usage, availability, and performance. --Active in the FileNet User Group (UserNet), was elected to the UserNet Worldwide Board of Directors (4+ years), served as its Vice President for 2 years and was Chairman of the Conference Planning Committee. This resulted in increased knowledge of future enhancements to the products, input into the vendor’s product development process, and knowledge sharing with other customers

Provided consulting, coaching, training, and software support services to industry and government:--Managed a virtual team for Merck-Medco for Y2K changes, which led to an offer of full time employment--Worked with IBM Global Services on 4 separate projects to design and implement FileNet ECM applications: programmed applications, plus trained and developed IBM staff in FileNet technology, leading to their ability to independently deploy the technology--Provided NYSWCB enough hard savings for them to justify extending my contract--Achieved an 80% + level of repeat and referral business, indicating consistent delivery of high quality results--Designed, sold, and conducted training programs in supervisory skills and creative problem solving

Responsible for all aspects of application development, plus pre-sale and post-sale technical support:--Developed and programmed customer applications--Provided software support to install, maintain, and enhance customer systems--Assisted in conducting pre-sale site surveys and preparing proposals

Responsible for all aspects of software and sales training of customers, employees, and distributors:--Started the training department for FileNet--Recruited, trained, and supervised a staff of trainers and course developers--Developed and conducted courses--Managed and performed administrative tasks, including facilities planning

Responsible for developing and conducting courses in IBM 370 Assembler and Introduction to Data ProcessingConsistently received high ratings (9’s and 10’s on a scale of 1 to 10) from studentsWas regularly asked by other instructors to fill in teaching their classes, and to mentor their students

-- Analyzed organizations, wrote proposals, made presentations-- Enhanced clients' productivity by providing improved information and work flows, training, survey research and feedback, group facilitation, and monitoring of project results -- As member of analysis team, was successful in selling 8 out of 8 proposals, valued at $500,000 to $2 million each, to Fortune 100 companies

-- Consulted to clients in planning, goal setting, training, change management, and work methods improvements-- As member of consulting team, identified and helped implement improvement opportunities that resulted in savings to the client of $8-9 million over 6 months (both increased revenue and reduced costs)

-- Recruited 500+ engineers and technical staff to start up a LNG plant in the U.A.E.: Selected the screening tests and developed screening procedures, worked with 3rd party screening services to insure quality control, trained and managed teams of engineers conducting panel interviews throughout the Middle East, resulting in the on-time start up of a billion dollar project-- Consulted on technology transfer projects (recruitment, training, organization development) (US and overseas)-- Translated documents from French to English in Technology Transfer, Training, and Industrial Psychology

-- Developed and implemented team programs to increase productivity-- Developed and conducted workshops and special projects at all levels

Conducted and wrote up managerial assessments for recruitment and evaluation purposes

-- Developed and conducted a 2 semester graduate level course in career counseling and managerial assessment-- Supervised 10-12 counselors. Consulted in areas of training, selection, performance appraisal, wage and salary administration, test validation, attitude surveys, and organization development

Aircraft Maintenance Officer--supervised a staff of NCOs and enlisted personnel maintaining cargo aircraft in Military Airlift Command--Honorable Discharge--Vietnam Era Veteran