Michael Haley Email & Phone Number

Phoenix, AZ, US

Phoenix, AZ, US

Psychology:Health PsychologyIndustrial/Organizational PsychologyCognitive NeuropsychologyPsychology Research Methods and EthicsIntroduction to PsychologySocial PsychologyLifespan DevelopmentAdult DevelopmentPsychology Capstone ClassCommunications:Public SpeakingArgumentation and AdvocacyDeveloped additional course materials to supplement standard textbook.

--During a time when the team became understaffed because of turnover and illness, filled in for all roles on the team, including: Project Management, Business analysis, system design, programming, and system support of FileNet ECM application--As the team ramped up (and while performing my own duties), trained technical support personnel, developers, and.

--Planned and managed system installation, upgrade, and disaster recovery (exercises), discovered major flaws in disaster recovery preparedness supplied by 3rd party vendor--Managed consulting company, internal, and vendor resources to support FileNet ECM application, maintaining high levels of system up-time, this included providing trouble shooting and.

--Converted a departmental application into an enterprise-wide solution, including conversion to different vendor software (FileNet): designed the system architecture, trained corporate staff and local staff (12 locations nationwide), and managed a virtual team of corporate staff, local staff, plus vendors and consultants. This increased the number of.

Provided consulting, coaching, training, and software support services to industry and government:--Managed a virtual team for Merck-Medco for Y2K changes, which led to an offer of full time employment--Worked with IBM Global Services on 4 separate projects to design and implement FileNet ECM applications: programmed applications, plus trained and.

Responsible for all aspects of application development, plus pre-sale and post-sale technical support:--Developed and programmed customer applications--Provided software support to install, maintain, and enhance customer systems--Assisted in conducting pre-sale site surveys and preparing proposals

Responsible for all aspects of software and sales training of customers, employees, and distributors:--Started the training department for FileNet--Recruited, trained, and supervised a staff of trainers and course developers--Developed and conducted courses--Managed and performed administrative tasks, including facilities planning

Responsible for developing and conducting courses in IBM 370 Assembler and Introduction to Data ProcessingConsistently received high ratings (9’s and 10’s on a scale of 1 to 10) from studentsWas regularly asked by other instructors to fill in teaching their classes, and to mentor their students

-- Analyzed organizations, wrote proposals, made presentations-- Enhanced clients' productivity by providing improved information and work flows, training, survey research and feedback, group facilitation, and monitoring of project results -- As member of analysis team, was successful in selling 8 out of 8 proposals, valued at $500,000 to $2 million each.

GB

-- Consulted to clients in planning, goal setting, training, change management, and work methods improvements-- As member of consulting team, identified and helped implement improvement opportunities that resulted in savings to the client of $8-9 million over 6 months (both increased revenue and reduced costs)

-- Recruited 500+ engineers and technical staff to start up a LNG plant in the U.A.E.: Selected the screening tests and developed screening procedures, worked with 3rd party screening services to insure quality control, trained and managed teams of engineers conducting panel interviews throughout the Middle East, resulting in the on-time start up of a.

Charlotte, North Carolina, US

-- Developed and implemented team programs to increase productivity-- Developed and conducted workshops and special projects at all levels

Chagrin Falls, OH, US

Conducted and wrote up managerial assessments for recruitment and evaluation purposes

-- Developed and conducted a 2 semester graduate level course in career counseling and managerial assessment-- Supervised 10-12 counselors. Consulted in areas of training, selection, performance appraisal, wage and salary administration, test validation, attitude surveys, and organization development

Randolph AFB, TX, US

Aircraft Maintenance Officer--supervised a staff of NCOs and enlisted personnel maintaining cargo aircraft in Military Airlift Command--Honorable Discharge--Vietnam Era Veteran

Mba, Marketing

Bs, Ma, Phd, Management Science, Psychology, Industrial Psychology

High School Diploma