Michael Hermes Email & Phone Number

Bothell, WA, US

Redmond, WA

Redmond, WA

In my software development role, I am responsible for maintaining the core business logic used by internal and external applications to manipulate the data in our client databases. I also manage a set of API that serve as the focal point for data replication to and from our system. A large part of this role is understanding the Azure framework and how to.

Sydney, Australia

As Client Success Manager, I was responsible for providing specialized on-site support for a client in Australia. I led a 3-person team through several SQL projects that ultimately reduced business liability by $3 million. Another aspect of this role included translating product improvement requests from the client to the development team back in the.

Redmond, WA

As API and Integration Program Manager, I am responsible for managing a 3-person team tasked with developing custom eCommerce and POS integrations. I create process documentation, including the documentation used to certify the developed integrations. I also ensure that integrations are delivered on schedule and that all project milestones are met by.

Redmond, WA

In my API and Customer Support Engineer role, I provide Tier 1 and Tier 2 support to end users. I triage complex issues and escalate advanced incidents to Tier 3 support for additional investigation. I am also responsible for creating custom SQL reports for clients based on their specific requests.

My responsibilities included managing a team of customer service representatives to ensure cleaning deadlines were met, while also performing the duties of a customer service representative.

My responsibilities included providing superior customer service to several local corporate businesses, ensuring that the locations were capable of carrying out their daily operations in a clean and orderly environment.

Bachelor Of Science (Bs), Computing And Software Systems

Associate'S Degree, Computer Science