Michael Higginson Email & Phone Number

I started as Deputy COO (UK) and still hold this role but predominently I work within the COO team of 4 for European Care Homes. My time in Wales has been extremely developmental given the different standards in use here. My time as COO North and supporting other services throughout the UK has been immensley enjoyable.

Achieved no poor homes status to bring the companies profile to the best it has ever achieved, with the last home's inspection even personally praised by the CQC BRM, with the inspectors quoted as saying "have gone above and beyond all reasonable expectations.

Transformed a home from Embargo with multiple adult protection issues (including criminal concerns) and poor rating to Good rating (within 14 months) and off embargoInvestigation trained to proceed disciplinary issues to the PACE standards to ensure fit of investigations with Police standards.Transition management of multiple sites, setting action plans to effectively change manage in given time scales. Ideals of staff retention, effective cost management, contractual change, and change of category if required.Monitoring & Ensuring Quality of Care as a member of the operations teamResearching Market needs via effective communication with P.C.T.s, Local Authorities etc. and acting upon those needs to develop a strategy to take the business forward with changing times.Personnel management to develop a team strategy, via support and supervision, permitting development of leadership within the team to the overall operational goals - empowerment of managers to effectively manage their homes as their own business. Stringent P&L control to ensure better than budgeted EBITDACrises Manager role for poor performing homes and Adult Protection support, working to the Care Standards Act, KLORA and local authority guidelines as well as company policy.Investigations Policy and procedure developer and originator working to current and new legislationDeveloping Younger Persons with Dementia Units working closely with Local Contracting and PCTOverall Management of a 9 site area (481 beds

As a Regional Manager achieved overall 95% occupancy in Lincolnshire, Derbyshire, Yorkshire, North WalesEffectively Managed 352 beds over 12 sitesProject Management of re-categorisation of Nursing to Residential status. Working with PCT and Social Services retained all but one service user and all non nursing staff.Bettered EBITDA expectations via prudent P&L management. Achieved 100% occupancy in a 47 bedded dual registered home as a Manager.Quality managed a failing home to exceed CSSIW requirements Achieved Action Plan goal of 12 weeks in just 6; Development of Carers Awareness Dementia Tool (Current)Investigation and Interview techniques to PACE standards Business Finance Management (RBS)Sickness and Absence Management (QDOS)Employment Law for the Care Sector (QDOS) Medication competency training Appraisal and Supervision Health and Safety Investigatory Management CSCI Star Ratings - AQAA Dementia Care implications and Good Practice COSHH Fire Safety in Care Homes Hiv and Aids Food HygieneUrologySyringe Driver TrainingAppointed Person First Aid & First Aid at WorkStaff Appraisal and SupervisionImmunisation and AnaphylaxisEar CareTraining RGN (1992) PC Skills Microsoft Windows 95/98/NT/2000/XP/Vista Microsoft Office Microsoft Excel / Word etc. .