Michael J. Hogan Email and Phone Number

• Managed cross-functional teams to streamline vendor onboarding processes for client deployment (roll-out to 1m+ individuals), reducing onboarding time by 40% - resulting in faster scale and less resource time.• Monitored the marketplace to ensure partners provide best-in-class capabilities. Drive new enhancements to increase engagement/adoption of services, address needs of consumers, and optimize cost/benefits. • Owned vendor sourcing and due diligence for target market identification, value proposition, and pricing strategy. Ensured data exchange necessary for KPI and metrics reporting/outcomes measurement. • Negotiated and secured favorable terms with strong partners for a new to go-to-market Financial Wellness platform, resulting in a 35% reduction in licensing fees and improved service level agreements ($15m).

• Led the completion of complex rebranding program deliverables as a liaison with Prudential to ensure the successful and timely closing of the $3.5b Prudential Retirement acquisition to Empower.• Provided product development insights and best practices for vendor partnership digital integrations (B2B & B2C). Advised on products/services for inquiries related to disclosures, data, privacy, and security.

• Directed digital product development (15+ products) to drive B2C/B2B adoption (20m+). Achieved 20-40% increase in digital engagement through targeted marketing strategies and enhancements.• Streamlined processes and program leadership for the research, sourcing, and negotiation of new vendor products for Incentive Rewards, Calculators, Emergency Savings, and Account Aggregation.• Implemented a scalable framework of process improvements for client data/privacy/security inquiries by streamlining paperwork and providing training that decreased client facing support time by 50%.• Staffed and headed a new department that developed the strategy for participant and employer permission to cross-sell products resulting in access to 2.5m participants marketed in less than 1 year.

• Prioritized and managed teams leading Agile & Waterfall projects in a $250m+ portfolio (Product, Org Redesign, IT changes, Acquisitions, Marketing, BCP) – resulting in cost savings ($10m+ per project).• Expanded the use of Salesforce CRM to support Sales/Client Facing users (300+) by negotiating and implementing partner solutions which led to service time reductions (35%) and cost savings ($10m).• Program management and communication change leadership of a large complex IT and business cross divisional rollout of the Financial Wellness full product set to 50,000+ employees of Prudential.

• Active member of the executive team advising on strategy, operations, staffing, partnerships, client services, and product development to ensure competitive advantage and optimal operating margins.• Led client services practice consisting of account management, billing, and training teams (15) for Electronic Medical Record implementations at large Hospitals and Physician offices ($500k-$5m size). • Stabilized client retention rates at 90% by providing better service by segment and implementing a defined roll-out strategy for Meaningful Use & Health Information Exchange initiatives.

• Directed IT and business teams to implement revenue management systems to maintain team billable utilization (85%+), best practices, manage budget, and to achieve high target client service levels. • Contributed to the closing of new engagements ($2m-50m) with Bristol Myers, Merck, Novartis, and Pfizer serving as the Account lead responsible for client relationship and software implementation.• Oversaw project teams ranging from 10-100 members. Managed relationships with major system integrators (Accenture, Deloitte, Alliance, HCL) to ensure execution and training consistency.• Staffed and established a new PMO focused on software upgrades and new implementations. Created standardized processes across client engagements to save time, cost, and allocation.

• Managed Human Resource projects ($100k-$25m): self-service, compensation, benefits, payroll, and acquisition integration. Increased system data integrity by 70% by implementing standardized audit procedures for data conversions, upgrades, testing, interfaces, and reporting.