Michael Hom Email & Phone Number

Mountain View, CA, US

Mountain View, California, United States

Providing exceptional customer service over the phone, in person, and via email. Assisting with a variety of financial related tasks and responsibilities.Facilitating customers registering for Recreation programs and reserving BBQ facilities.Answering variety of questions related to Recreation department.

San Francisco Bay Area

Train new employees on customer support issues, vendor protocols, and on boarding process.Review and process 20-40 purchase orders a day ensuring accurate entry. Provide sales support through monitoring order from start to finish through CRM software. Deliver timely and accurate answers to clients by acting as direct liaison between 40+ manufactures.

San Francisco Bay Area

Certified massage therapist specializing in Deep Tissue, Swedish, Trigger Point, Sports Massage, and Hot Stone Therapy. My style consists of gentle stretching with deep strokes to lengthen shorten muscles. My goals is to provide therapeutic but relaxing work.

San Francisco Bay Area

Communicated with over sixty clients on a daily basis, answered phones, booked appointments, and managed front desk responsibilities. Diligently balanced cash drawer and turned in all money, receipts, checks, and vouchers for the end of day deposits.Multitasked under pressure in a fast-paced environment during rush hours to finalizing appointments, answer.

San Francisco Bay Area

Over five years experience working as customer service in luxury product industry; professional working knowledge and procedures in working with all types of clientele. Documented issues and concerns with customers to gather vital feedback on products, pinpointing problems, and consumer issues. Resolving diverse range of technical, service and billing.

San Francisco

Improved customer satisfaction and retention by responding promptly to user and billing issues, staying alert to potential problems areas, and developed creative solutions. Assured vendors meet good manufacturing practices. Conducted post-production review of the product to ensure quality. Worked directly with manager and sales team to ensure proper.

Managed twenty plus orders a week from start to finish.Promoted vendor lines such as Ralph Lauren, Albert Van Luit, and Wallteriors.Contacted designers on pending CFA's. Collaborated with designers on a selection of over 60,000 different fabrics.Sold Kravet furniture and carpets to designers.Responsible for entering accounts receivable on a daily.

Managed two complex textile libraries simultaneouslyMaintained showroom through merchandising and cleaning.Interfaced with clients during major design events to build relationships.Ordered supplies for the showroom and handled accounts receivable.Managed thousands of fabrics with Intech software system.

Assisted sales representatives by establishing new libraries for design firms.Maintained textile library utilizing Thoroughbred website.Presented fabrics to designers and customers.Organized wide selection of textiles for department use.

Provided administrative support to the sales team.Assembled press kits and marketing materials.Updated and managed Architect and Designer list.Organized sample materials for sales team.

Assisted multiple clients in a fast paced environment. Responsible for opening the gym at 5:15 am and closing the gym at 10 pm.Prioritized answering phones, checking in customers, and handling transactions.