Michael Hosking work email
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Michael Hosking personal email
Michael Hosking phone numbers
Michael Hosking is a highly-regarded business consultant and advisor who helps entrepreneurs and enterprise organisations to scale and optimise profitability through strategic growth and success planning. His experience spans multiple industries, making him a versatile advisor for businesses in e-commerce, technology, SaaS, e-learning, finance, recruitment & workforce management, and property.About Michael:Former LinkedIn Leader: With a robust background as a former LinkedIn Leader of Client Success, Michael excels in maximising ROI and enhancing customer experiences.Proven Expertise: Over 7+ years of experience in driving customer experience, pre and post-sales growth strategies, and client retention for global businesses.Key Highlights:1. Strategic Growth Planning: Michael develops comprehensive strategies to help businesses scale efficiently.His success planning techniques are designed to optimise profitability and achieve long-term business goals.2. Customer Experience Excellence:With a focus on enhancing customer satisfaction and retention, Michael employs proven methods to drive value and loyalty.His expertise in client management ensures exceptional customer experiences that foster sustained growth.3. Pre and Post-Sales Growth:Michael’s strategies boost both pre-sales and post-sales performance, ensuring a holistic approach to business development.His focus on long-term success helps businesses achieve sustained growth and profitability.
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Founder And CeoSuccessnavigatorSydney, Nsw, Au
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Founder & CeoSuccessnavigator Jan 2024 - PresentSydney, AuFocusing on developing and transforming post-sales strategies to create teams that are more efficient and effective, driving sales growth while aligning client relationships with the company's goals.My consulting and advisory services include:- Developing tailored Customer Management Strategies to minimise churn, drive revenue and strengthen client relationships.- Advising on executive strategies that align the company's vision with Customer Success (CS) values.- Assessing the client's post-sales journey — encompassing implementation, handover, client ownership, upselling, and renewal processes.- Analysing current incentive structures to ensure they support desired business objectives.- Conducting comprehensive analyses of client strengths, future trends, and identifying potential gaps.To accomplish these goals, I have established trusted relationships with my clients, fostering an environment of open data exchange. This approach enables me to deliver maximum value while ensuring strict confidentiality.
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Director - Customer Success & OperationsCertn Dec 2022 - Jan 2024Victoria, British Columbia, CaLead a team of talented individuals who are determine to provide the best customer experience and provide value to the Certn / InterCheck customers. We are on a mission to bring the industry leading services of Certn into the APAC market. InterCheck is a keystone to do this in market, with a majority of our team have been working tirelessly with customers of InterCheck for many years already. With strong leaders locally my goal is to provide strategic vision and continued growth of value with a focus on the APAC region. -
Apac Client Success LeaderAbsorb Software Dec 2019 - Dec 2022Calgary, Ab, CaI have the privilege to lead a talented team focused on providing long-term success to our APAC clients. At Absorb we believe all activity post-sales drives our clients success, and so my team spans Client Success Management, Account Management, Implementations and Support allowing us to drive a unified strategy across all clients. We are a growing team here at Absorb Software and are regularly looking for talented individuals to join. Please reach out if you are looking for a challenging and rewarding opportunity within the digital e-learning space. -
Apac Enterprise Customer Success LeadInstructure Dec 2018 - Dec 2019Salt Lake City, Utah, UsInstructure was founded to define, develop, and deploy superior, easy-to-use software and that’s what we did / do / will keep on doing. They are dedicated to the fight against iffy, mothbally, shoddy software. Instructure makes better, more usable tools for teaching and learning (you know, stuff people will actually use). A better connected and more open edtech ecosystem. And more effective ways for everyone everywhere to access education, make discoveries, share knowledge, be inspired, and do big things. Instructure accomplishes all this by giving smart, creative, passionate people opportunities to create awesome. -
Manager, Cx Growth & RetentionRockend Mar 2018 - Dec 2018St Leonards, Nsw, AuI manage a talented team focused on ensuring our customers hold the most effective property and trust management software for their business. The team identify and engage with property businesses who are looking to leverage our cloud based product lines, mainly PropertyTree. With three defined roles we handle new leads for current Rockend customers looking to upgrade or transition from their current software, we ensure the customer has all they need to make an educated buying decision. Additionally we have specialised Project Coordinator who are committed to facilitating a smooth onboarding experience for our customers. Holding the full sales and onboarding function together allows a seemless transition for our customers from sales to implementation. -
Customer Success Team LeaderLinkedin Jan 2015 - Mar 2018Sunnyvale, Ca, UsI partner with enterprise and medium size business, ensuring each client gains the greatest possible ROI with the LinkedIn corporate product line. I operate as the team lead across our ANZ Customer Success team. My goal is to ensure that my clients can access the full potential of the products they have purchased and they have the correct solution for their business needs.With over 460 million members worldwide, LinkedIn is revolutionising the way that companies are able to Hire, Market and Sell. -
Head Of Customer Success – Staffing - Anz (Secondment)Linkedin Apr 2017 - Nov 2017Sunnyvale, Ca, UsLeading the Staffing Customer Success Team who support all Enterprise & SMB clients across Australia and New Zealand. My team is passionate about our mission to drive value and efficiency with the LinkedIn products. We work with our clients so they can recruit the best talent across all areas, building their company brand by improving social footprint and connecting them with talent communities that can drive ongoing success.
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Senior Recruitment ConsultantClicks It Recruitment Apr 2013 - Dec 2014Melbourne, Victoria, AuClicks IT Recruitment has been established for over 23 years; it is a quality accredited, specialist recruiter of contract and permanent ICT professionals. Clicks has more than 80 active Preferred Supplier Agreements across Australia servicing a broad range of clients from sectors including Banking, Digital, Telecommunication, Education and Government.➢ Manage the end-to-end candidate and client experiences.➢ Source superior candidates that match detailed job briefs using techniques including boolean searching, LinkedIn Recruiter and SEEK.➢ Consult with clients on rate expectations, recruitment trends, interview processes and project requirements.➢ Conduct candidate assessments, interviews and testing.➢ Create detailed candidate descriptions based on thorough candidate assessment.➢ Develop relationships with superior performers with highly desired skill sets.➢ Maintain accurate records in company systems (FastTrack and TurboRecruit).➢ Assist candidates in the recruitment process by providing resume advice, interview preparation and industry knowledge.➢ Create and post job advertisements suitable for multiple mediums. -
Account / Operations ManagerTailored Workforce Feb 2012 - Apr 2013Laverton North, Victoria, AuTailored Workforce is a dynamic and fast moving company that provides specialist recruitment and employment services to a range of clients across Australia. Our clients operate across diverse industry sectors including Logistics, Supply Chain, Government, Transport, Mining, Engineering and Manufacturing.➢ Managed operations and staff around Australia in the multi-disciplined company of Tailored Workforce.➢ Prepared, monitored and presented company results on a weekly and monthly basis to identify upcoming risks and motivate staff to achieve agreed KPIs.➢ Managed recruitment staff efforts, including advertisement and selection to grow Tailored Workforce.➢ Developed and maintained ongoing corporate relationships.➢ Coordinated, trained and supported staff in all areas of the Tailored Workforce business.➢ Managed proposal preparation and presentation of new and developed concepts.➢ Prepared and presented sales meetings.➢ Enhanced and delivered internal and external training models. -
Community Program ManagerThe Salvation Army Sep 2010 - Jan 2012Alexandria, Va, UsMy role involved managing the community family assistance program, operating community assistance programs and coordinating the major annual fundraising drive (The Christmas Kettles).➢ Managed up to 130 volunteers at a time.➢ Managed a Food Bank of 12 part-time and volunteer staff.➢ Coordinated, trained, and supported all paid and volunteer staff for Family Services activities.➢ Managed recruitment efforts including advertisement and selection to maintain and grow our volunteer numbers.➢ Interacted with Territorial and Divisional Headquarters to improve the recruiting processes for employees around the country.➢ Participated in local news clips to raise the profile of The Salvation Army.➢ Responsible for setting budgets and successfully maintaining expenditure within budget constraints. -
Formula Car TrainerWings And Slicks May 2011 - Dec 2011Mississauga, On, CaMy main role was training amateur drivers to drive the Formula 2000 cars quickly and gain confidence throughout the day. Also assisting in set up, basic maintenance and test driving. -
Business Liaison ConsultantEmployment Plus Oct 2009 - Sep 2010Burwood East, Victoria, Au➢ Negotiated and reverse marketed to prospective employers.➢ Managed a large caseload of employers, potential employers and job seekers.➢ Forged new and ongoing employer relations.➢ Undertook interviews on behalf of employers to maximise efficiency for clients.➢ Matched and referred suitable candidates to employers.➢ Represented Employment Plus at job fairs and other promotional events.➢ Used government and in-house computer programs to accurately and efficiently document interactions with all clients and employers.➢ Understanding of Employment Consultant role due to training and experience. -
Centre ManagerCbc Indoor Sports / Rockdale Sport Centre Mar 2006 - Oct 2009I managed CBC Indoor Sports as part of a two-person team before moving to Rockdale Sport Centre as the sole manager. Both centres are multi-activity sports centres with a high level of competition and a medium to large customer base. My role included all aspects of management for up to 20 staff, growing to as many as 300 teams a week across multiple sporting competitions and assuring safety requirements that come with a growing business.
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Mens Gymnastics Coordinator / Fitness InstructorYmca Feb 2003 - Mar 2006Chicago, Il, Us
Michael Hosking Skills
Michael Hosking Education Details
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Australian Institute Of Company DirectorsGovernance For Directors -
Australian Institute Of Company DirectorsRisk And Strategy For Directors
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Australian Institute Of Company DirectorsFinance For Directors
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Kaplan ProfessionalGeneral
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Kaplan ProfessionalTier 1 - Generic Knowledge
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Kaplan ProfessionalGeneral
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Tafe NswManagement
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Shire Christian SchoolHsc
Frequently Asked Questions about Michael Hosking
What company does Michael Hosking work for?
Michael Hosking works for Successnavigator
What is Michael Hosking's role at the current company?
Michael Hosking's current role is Founder and CEO.
What is Michael Hosking's email address?
Michael Hosking's email address is mh****@****din.com
What is Michael Hosking's direct phone number?
Michael Hosking's direct phone number is +614038*****
What schools did Michael Hosking attend?
Michael Hosking attended Australian Institute Of Company Directors, Australian Institute Of Company Directors, Australian Institute Of Company Directors, Kaplan Professional, Kaplan Professional, Kaplan Professional, Tafe Nsw, Shire Christian School.
What are some of Michael Hosking's interests?
Michael Hosking has interest in Social Services, Automotive, Economic Empowerment, Education, Photography.
What skills is Michael Hosking known for?
Michael Hosking has skills like Management, Recruiting, Leadership, Budgets, Interviews, Social Networking, Change Management, Customer Service, Program Development, Fundraising, Project Management, Marketing.
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