Michael Lawson Email & Phone Number

Darlington, Gb

London, United Kingdom

London, England, United Kingdom

Darlington, United Kingdom

Key Responsibilities:• Answering calls from health club members in regards to queries and complaints, whilst ensuring that terms and conditions of the members contract are adhered to, also contacting members via email in regards to any issues they’ve had with the health club and bringing about a resolution where possible.• Working through ADDACS and AUDDIS reports in order to ensure the company adheres to Direct Debit rules, which involves ensuring members requests to cancel a direct debit are followed or if a direct debit is changed, then this is completed, also taking payments from members if they have missed a payment and ensuring payment is correctly logged onto the organisation’s systems, including a daily monitoring of credit card totals to ensure accurate logging. Key Achievements:• Implemented training and development initiatives for 2 new staff members in all aspects of membership administration, supporting the organisation’s strategic objectives of improving personal and professional development of key staff members.• Won ‘Employee of the Month’ in April 2017 for the highest calls/emails responses. • Finished 2nd for the person who completed the most emails and answered most calls in December 2017.

Hurworth

Key Responsibilities:• Assisted Head Fitter in tiling floors and walls with an array of different tiles, tore out old bathrooms in preparation for new bathroom and cleared away debris, also performed basic plumbing tasks, such as fitting a bath or basin unit.Key Achievements:• Constructed a Facebook account for the organisation, expanding the organisation’s promotional campaigns.

Sydney, Australia

Sydney, Australia

Key Responsibilities:• Dealt with Financial Analyst’s requests, communicated via email with internal customers with any queries regarding transfer, also quality checked other team member’s work to ensure a high level of accuracy was achieved throughout the team. Key Achievements:• Played a pivotal role in the organisation’s transition of transferring key data from legacy systems to new systems, which involved collaborating with the Manager, streamlining the process, as well as delivering methods to reduce workload whilst transferring all relevant data.

Melbourne, Australia

Darlington, United Kingdom

Key Responsibilities:• Carried out data entry of student’s application forms onto computer system, followed by a manual needs assessment of the information they provided, to decide whether they were eligible for a student loan, also adhered to Data Protection Act when handling student’s confidential data and financial documents.Key Achievements:• Elected to train and develop and all new staff members over a period of 18 months, facilitating the emergence of staff into the workplace. • Elected to spearhead team meetings in the absence of the Team Leader.• Elected to oversee flow of work in the absence of Workflow Monitor.• Won ‘Employee of the Month’ twice, which included one for creating unity between the daytime and evening teams, and for training new staff and quality checking their work.• Developed new process for working with customer declaration forms, as well as work instructions for other members of staff to follow, driving efficiency in forms processing.

Bachelor Of Engineering - Be, Engineering, 1St (Expected)

Bachelor Of Arts - Ba, Advertising And Marketing Management, 3Rd Degree With Honours

A-Levels

3 A-Levels, Grades B-C, Including Leisure Studies (Double Grade: BB) & Business Studies

As-Levels

6 AS-Levels, Grades C-E, Including Biology (C), Psychology (B), Chemistry (E), General Studies (D), Sociology (D) & ICT (C)

Gcse'S

11 GCSEs, Grades A*-C Including English Language (B), English Literature (B), Maths (A*) & ICT (A*)