• Managed a global team of employees responsible for strategic and operational aspects of employee privacy and operational excellence. •Developed and implemented robust employee privacy programs, policies, and procedures to ensure compliance with GDPR, California Consumer Privacy Act and California Privacy Rights Act requirements. • Led investigations and response efforts related to employee data breaches or privacy incidents, including incident containment, analysis, notification, and remediation activities.• Conducted Data Privacy Impact Assessments and Privacy Impact Assessments to identify and evaluate privacy risks associated with employee data collection, storage, and processing activities. • Implemented comprehensive operational risk frameworks, policies, and procedures to ensure a proactive and systematic approach to identifying, assessing, and mitigating operational risk. • Responsible for global employee sanctions screening, successfully migrating the process to the Financial Intelligence Unit (FIU) resulting in ~ 120 hours saved annually. • Developed Pre-Audit Checklists to support the business with successfully preparing for internal audits.

• Managed a global team of ~ 50 employees responsible for strategic and operational aspects of benefits, compensation, leave of absence, mobility, outplacement, payroll, and retirement administration.• Served as an escalation point for challenging problems and employee escalations, partnering with leaders across the company up to the Chief Executive Officer. • Employee Experience Survey Results – achieved 90% or greater in six of eight categories; all categories achieved favorable results of 80% or higher with a 90% participation rate. • Executed the migration of Employee Assistance Program and new vendor implementation in five months. • Created an Analytics & Reporting program across the global servicing organization leading to the development of dashboards and reporting, combining data from multiple internal sources and external vendors. • Conducted process risk self-assessments to identify vulnerabilities in operational processes, leading to the implementation of targeted risk mitigation strategies. • Served as the Executive Sponsor of the Phoenix Chapter of the Families at Work Employee Network. Member of Executive Pride+ and Phoenix Chapter of the Pride+ Employee Networks.

• Managed a global team of ~ 15 employees responsible for strategic and operational aspects of benefits, compensation, leave of absence, mobility, outplacement, and retirement which included ~80 vendor relationships.• Led development and implementation of CompLink, American Express’ first ever global solution for executing year-end performance and compensation processes for ~65,000 employees globally.• Delivered Annual Benefits Enrollment for ~25,000 employees and retirees providing a seamless experience.• Launched a best-in-class Outplacement Program for employees impacted by a reduction in force in three months which transformed the employee experience. • Led City of San Francisco Centurion Lounge Audit, negotiating a settlement resulting in ~$30K cost savings. Achieved Satisfactory Rating for 2016 Global Benefits Administration Audit – first time in 10 years. • Extended Parental and Paternity Leave Benefits for employees in conjunction with the launch of New York Paid Family Leave and New York Disability Benefits offsets with annual savings of ~ $3M. • Owned Benefits Administration Budget (~$25M annual spend), consistently achieving on/or below target results.

I had oversight and leadership of the Global Business Services Program Management Office, where I maintained pipeline integrity and central visibility on the status for more than 400 transformational initiatives with savings of $585 million. Product Owner for Biz IQ Platform, developed reporting & analytics dashboards, processes and reports for senior management. Developed and facilitated training for business partners and customers.

Led the Project Management Organization for Project Gemini, Premium Travel's multi-year initiative to enable transformational point-of-sale travel tools and technology solutions for front-line call center agents and consumers. Proven track record in effectively managing multiple strategic initiatives concurrently, delivering projects within scope, time and budget expectations. Demonstrated ability in leading without authority and influencing the right internal and external individuals to gain accountability and drive results. Developed Coaching Strategy, launching the Coaching Plus Tool three months from project initiation. This systems approach was focused on delivering and tracking coaching activities associated with potential performers. Successfully led a cross-functional team in launching the Team-Based Servicing initiative, aggressively moving the project from a ‘proof of concept’ to pilot launch in three months; achieved realized significant improvements in key customer success metrics (e.g. Recommend to a Friend) along with >$425 in cost avoidance write-off savings by reducing Centurion Customer Service Issues. 2009 Chairman’s Award for Innovation Finalist.

Responsible for the development and oversight of over 75+ Goal & Incentive Plans for the Consumer Travel business. Completed internal & external benchmarking; redesigning the 2008 Call Center Incentive Plans. Partnered with Retail Travel business to launch a Financial Services Sprint Incentive resulting in incremental Foreign Exchange revenues of $152K. Developed change management, communications and training strategies in support of Goals & Incentive and Employee Performance Database initiatives.

Responsible for coordinating the successful implementation of Consumer Travel Network reengineering initiatives. Successfully led the purchasing, design, development and implementation of the Employee Performance Database project, resulting in flawless implementation, tremendous speed to market resulting in Travel Counselor productivity improvements of $730K. Simultaneously led the Service Fees redesign project, achieving reengineering saves of $770K, while launching the Private Jet Rewards program for the Membership Rewards business.

Successfully led a team of Business Analysts responsible for comprehensive Travel Counselor performance reporting and analysis for 1,200+ employees. Responsible for developing performance metrics and targets, ensuring alignment with strategic initiatives. Network Incentive Plan Administrator for Team Leaders, Associates & Support Staff.

Audited and analyzed the business line's financial, operational, and systematic processes. Identified business risks and exposures, providing recommendations to improve the control environment and operating effectiveness.

Held a series of roles with increasing responsibility from General Accounting, Reconciliations and Travel Internal Control prior to relocating to the United States in 1997.