Michael Lebeau Email & Phone Number

Rochester, Ny, Us

Rochester, New York, United States

United States

Rochester, New York, United States

-Handle process change internally during Aptaris/dunnhumby acquisition.-Collaborate with Business Implementation Lead to support new customer end-to-end implementation projects, driving $4,000,000+ in sales.-Guide client teams to execute and adopt change through trusted advisor relationships and compelling workflow demonstrations +Seek out and nurture relationships with power-users and department influencers within client site +Provide software functionality and workflow knowledge, as well as user support throughout the project-Learn and document understanding of client’s current process and collaborate with the Business Implementation Lead on recommended best-in-class solutions +Become deeply involved with understanding and cultivating client site champions and other subject matter experts +Develop detailed documentation of recommended best-practice business flow for the use of promotions software and deliver workflow demonstrations for client review sessions-Identify, organize, translate, and scope client business and process requirements +Organize and document client information from disparate, and sometimes opposing sources to assist Business Implementation Lead in determining the underlying needs +Translate client business requirements into technical solutions-Execute configuration of enterprise promotions software to fit specific client processes and needs +Be a trusted product expert, demonstrating through control of enterprise software with many functions and configuration options +Keep up-to-date with new releases and be able to demonstrate application of new features in known client scenarios and workflows

Rochester, New York Area

Rochester, New York Area

Work with a software engineer and development team, and provide technical support and solutions for our users. My goal is to provide incredible customer service 24/7, as well as work to identify any bugs within the application, and document issues for the development team to resolve.Our company's quick expansion has lead to an increase in the scope of my position. I am now building new reporting standards, and working to better document our work processes.

Working as an intern and manager at Wegmans has taught me skills in scheduling, ordering, calculating/decreasing shrink, and the ability to manage 20+ employees simultaneously.As a Team Leader and Night Manager, I am responsible for up to 100 employees, ensuring that management from all departments is working to surpass our high standards in productivity, as well as product safety. Increased productivity has allowed me to beat our goal in productivity hours every quarter in this position.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Bachelor of Science- Business Administration

Bachelor Of Education (B.Ed.), Child Education/Business

Education Business Administration