Michael Lepine work email
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Michael Lepine personal email
Quality Assurance Analyst with over 20 years experience driving continuous improvement, cost reduction, while maintaining strict timelines for the customer. Expanding customer relationships through collaboration and innovation. Focused on user experience while supporting regional and global strategy using Agile methodology.- Implemented processes during onboarding of 18 countries that improved quality and shortened delivery time by 20%- Demonstrated leadership skills by coordinating testing tasks for 6 testers between teams in Chile, India, United Kingdom, and United States- Developed automated testing suite in Tricentis Tosca that reduced overall testing time by 25%- Coordinated activities for User Acceptance Testing and overnight Production releases which eliminated user experience downtime- Resolved majority of customer issues and research same day for excellent customer service
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Lead Qa AnalystExperian Jun 2016 - Mar 2023Costa Mesa, Ca, UsLeading QA strategy to support multiple global platforms with processes built on best practices, plans with achievable timelines for the team, and continuous improvement. -
Senior Quality Assurance AnalystExperian Apr 2012 - Apr 2018Costa Mesa, Ca, UsHead QA analyst working with offshore team members in India and Chile.- Assisted in the development of Robot Framework automation suite that consisted of over 3,000 QA, 550 UAT, and 500 Production test cases- Developed plan that helped streamline QA processes and complete initial testing ahead of schedule- Assisted in the transition and hand-off of the QA process to local team in India following product implementation- Developed functional, regression and performance test plans and test cases- Executed documented test cases and reported results to management
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Quality Assurance AnalystExperian Jul 1999 - Mar 2012Costa Mesa, Ca, UsQA Analyst for call center consumer report and dispute application.- Developed functional and regression test plans and test cases- Performed QA testing on initial online report and dispute website- Performed QA testing for document imaging system integration with consumer dispute application- Provided on site support for call center- Responsible for creating and sending out software application updates to nationwide affiliate offices- Developed UI automation suite using Rational Robot that consisted of over 50 test cases
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Call Center AuditorExperian Sep 1997 - Jul 1999Costa Mesa, Ca, UsPerformed audits on call center processed disputes via mail and phone. Reported audit results to team leads and senior management
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Call Center RepresentativeExperian Jul 1995 - Sep 1997Costa Mesa, Ca, UsReceived incoming calls from consumers. Processed credit report requests and initiated investigation process. Processed mail correspondence.
Michael Lepine Skills
Michael Lepine Education Details
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Collin CollegeGeneral
Frequently Asked Questions about Michael Lepine
What is Michael Lepine's role at the current company?
Michael Lepine's current role is Lead Quality Assurance Analyst | Quality Auditor | Tricentis Tosca, SQL, API, JMeter.
What is Michael Lepine's email address?
Michael Lepine's email address is mi****@****ian.com
What schools did Michael Lepine attend?
Michael Lepine attended Collin College.
What skills is Michael Lepine known for?
Michael Lepine has skills like Software Testing Life Cycle, Agile Testing, Requirements Analysis, Application Testing, Test Planning, Test Automation, Postman Api, Agile Methodologies, Integration Testing, Regression Testing, Robot Framework, Quality Assurance.
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