Michael Lewis Email & Phone Number

Houston, Tx, Us

Houston, Tx, Us

Metairie, Louisiana, Us

Led a talented team of technology experts responsible for overseeing computing, storage, network, collaboration, and cybersecurity strategies and support. I was responsible for developing and implementing comprehensive infrastructure operations strategies, goals, and budgets to meet organizational objectives.▶️ PROFESSIONAL HIGHLIGHTS:  Implemented full view, single pane of glass, network monitoring using Paessler PRTG Monitoring Suite. All infrastructure assets are monitored for up to 250 different metrics. Completed project to reduce server count by 43% by removing or consolidating across the server landscape. Upgraded all older systems to improve supportability and reduce security vulnerabilities by 68%. Implemented a telecommunications management system to streamline procurement, support, and decommissioning of all telecommunications lines, leading to a reduction in procurement time of 72%. Managed the company’s security program. Selected and hired CISSP certified staff and targeted them towards gaining SOC2/NIST certification before the end of 2024. Rebuilt several systems, including JD Edwards, PowerBI, ReportsNow , and Vista to improve performance and reliability. Reduced ticket count on these systems by 75%-80%. Started effort to proceduralize all infrastructure services in an effort to improve consistency and delivery timeframes. Implemented ITIL procedures throughout the Infrastructure team and all sub-contractors to enhance management and reporting of infrastructure processes and problems.

▶️ LEADERSHIP:➣ Cultivated 4 direct reports and 22 indirect reports of storage specialists who managed and maintained 30PB+ of local and cloud-based (AWS and Azure) storage.➣ Led the infrastructure roadmap and IT teams and cultivated employees involved in the delivery process, ensuring efficiency, accuracy, reliability, and cost-effectiveness.➣ Analyzed company requirements, developed projects in coordination with software and equipment personnel, and onboarded 4 customer accounts to Hitachi Vantara Managed Services.➣ Facilitated and guided installation of 8 Hitachi storage arrays at multiple accounts totaling 18PB of storage.➣ Designed and established business plans to ensure optimization and consistently high service performance and evaluated customer feedback to develop quality improvement processes. ➣ Established streamlined processes to reduce costs without impacting the customer experience and eliminated paperwork, unnecessary service steps, and non-value-added features.➣ Orchestrated and assessed customer feedback on latest technology trends, maintained knowledge of emerging trends, and initiated appropriate decisions for various technologies.➣ Maintained knowledge of emerging trends and initiated appropriate decisions for various technologies (SAN, NAS, cloud-based) relating to customer implementations and projects. ▶️ PROFESSIONAL HIGHLIGHTS: ▪ Oversaw budget of $7M, streamlined delivery of services and technology to customers, and elevated footprint from $1.2M to $7M.▪ Achieved 30% savings in personnel costs through restructuring and preparation of business goals for both individuals and teams to ensure business optimization. ▪ Elevated main account footprint by 400% within 5 years, and supervised operation of security protocols for 7PB storage footprint for 7 years with no P1/P2 Incidents and no data breach, loss, or storage outages. ▪ Spearheaded implementation of fully automated data duplication and data compression across 7PB enterprise.

Houston, Texas, Us

▶️ LEADERSHIP: ➣ Supervised 9 direct reports and 18 matrixed, remote, and indirect reports for all BHI data centers and computer rooms in the Western Hemisphere, including large data centers in Canada, USA, and Brazil. ➣ Oversaw $22M shared responsibility budget and supervised floor space exceeding 100,000 ft2 in more than 40 locations. ➣ Facilitated delivery teams and developed customized “data center in a box” systems to support customers worldwide.➣ Implemented physical and electronic security protocols, periodic audits, due diligence checks, and risk management for all the data centers and computer rooms in the Western Hemisphere.➣ Coordinated remote application delivery team delivering services to off-site personnel using Citrix and VMWare products. Consulted with internal technical services teams employees globally in remote and technologically hostile conditions.➣ Fostered public and private cloud management, including self-provisioning systems, Microsoft Azure, AWS, and Cisco Cloud utilizing authentication frameworks based on Active Directory.➣ Monitored and audited compliance of all information security procedures and policies and ensured statutory compliance of all functions, including SOX compliance and US State reporting functions.▶️ PROFESSIONAL HIGHLIGHTS: ▪ Consolidated floor space resulting in 40% reduction in rooms to improve hosting cost per server. ▪ Consolidated power layouts and air flow to decrease utility costs by 25% in 3 main data centers.

▶️ LEADERSHIP: ➣ Hired to launch US operation for a UK-based company, delivering IT management and consulting services with start-up budget of $1.2M and grew team to 6 FTEs.➣ Spearheaded implementation of Oracle and Linux support ticketing system. ➣ Designed and implemented organizational information systems, software applications, IT support, and infrastructure systems and ensured compliance of all information security procedures and policies and consistency of internal controls.➣ Formulated Southern Theaters Vision Statement for the Information Systems department and managed the organizational change for the department to fit the vision.▶️ PROFESSIONAL HIGHLIGHTS: ▪ Increased revenue from the ground up to $2.5M annually within 2 years. ▪ Achieved $150,000 annual savings by directing restructure of Spark Energy Information Technology Support Services team, implementing standard solutions and processes to ISO 9001 and Six Sigma standards to streamline IT support and infrastructure systems. ▪ Accelerated improvement in ticket response times to 85%.▪ Incorporated complete restructure of Southern Theatres IT department and all associated processes and procedures.▪ Increased revenue from the ground up to $2.5M per annum within 2 years.

Houston, Texas, Us

▶️ OVERVIEW: Managed data centers in • Houston, Texas• Aberdeen, Scotland• Fairfax, Virginia• Hanover, Maryland• Jakarta, Indonesia• Perth, Australiaincluding the implementation, management and support of all in-house applications including IFS ERP, Microsoft Great Plains, Oracle, Microsoft SQL Server, Microsoft Exchange and Microsoft Office products.▶️ PROFESSIONAL HIGHLIGHTS: Designed and managed the implementation of an integrated network following the merger with Arrowhead Global Services in Fairfax, VA. All IT functions were previously delivered by a third party and this project included delivering all required services from in-house systems and staff. Result: A reduction in required staffing levels, improved network response times (applications loading in fractions of a second instead of 8-10 seconds) and an estimated 3-year reduction in operating costs of $600,000.

▶️ OVERVIEW: Managed an infrastructure with main hubs in Houston, London and Barcelona and 42 subsidiary offices throughout the US and Europe. Also managed all in-house applications including AS/400 financial applications, all Microsoft products and all communication applications. ▶️ PROFESSIONAL HIGHLIGHTS: Started electronic conversion project for all historical claim documentation. Result: The final project result would be a reduction in storage costs of more than $200,000 per year.

Us

▶️ LEADERSHIP: Executive management of a systems integration company. ▶️ PROFESSIONAL HIGHLIGHTS: Provided executive direction, management and support to a company that was feeling growing pains. Management process weaknesses were causing various issues financially, as well as in customer satisfaction. Result: Greatly improved company functionality. The company grew by 250% in the two years following my assumption of executive duties. Instituted a budget allocation, recording and control system that set targets for revenue and expenditures as well as traced all financial aspects for remote office operations to better understand the contribution each office provided. Result: Remote offices were discovered to be unprofitable and were closed. This resulted in an estimated $250,000 savings to the company. Implemented a full range of project management controls to help formalize and provide consistency to the project management function. Projects were consistently over budget and often times delivered late to the client causing a bad reputation for the company. Result: Greater control of all projects which helped to finish the first project 3 weeks early and $35,000 under budget. Enforced the use of Human Resource department standard procedures during a downsizing within a company. I oversaw the hiring and firing, salaries and benefits. Result: Stricter salary range controls and better staff satisfaction with HR functions.

4 'A' Levels, Computer Science

Bachelor Of Science - Bs, Computer Science

Bachelor Of Science (Bsc), Computer Science