Michael Macgregor Email & Phone Number

• Customer facing representative for all ICD clinical applications - big Pharma.• Conduct RCA (root cause analysis) for customers after an outage or performance issue.• DevOps liaison as an infrastructure platform engineer.• Work closely with Kubernetes and Docker Engineers to create a standard virtualized environment.• RHEL (Red Hat) OS deployment via Terraform – IaaS – Infra as a service.• Manage entire storage network including disk arrays, SAN switching and endpoints including ESX storage connectivity and pathing.• Work on projects including remediation of component hardware and software configuration and capacity planning.• Brocade switch remediations and ESX connectivity pathing.• Capacity planning for AFF220 arrays at P10 and RDC datacenters.• Installed additional capacity via SSDs and configured all aggregates on AFF220 at P10 and RDC.• Manage replication for business continuity between P10 and RDC.• Manage Spectrum Protect and Spectrum Protect Plus backup systems for all VMware servers and AFF220 volumes.• Migrated Veracity system to be able to replicate and decommission Zayo data center.• Developed process and migrated NFSv4 volumes to enable a secure connection with “root_squash” turned on.• Planned and executed Brocade SFP optic replacements at P10 and RDC with no downtime. Total of 96 SFPs.• Upgraded v7000 OS and firmware code at P10 and Zayo.• Planned and executed all AFF220 SSD FW due to a bug that could potentially cause data loss with no downtime or failures in SSDs.• Migrated large volume on AFF220 in RDC “ecos_Files” to an aggregate that was expanded and recreated clones for growth.

San Jose, Ca, Us

Concentrate on deployment and remediation projects pertaining to compute and virtualization focusing on “customer 0” pre-release code, internal IT services and problem management. Drive key vendor partnerships to engage proactively in conducting RCA and fix procedures for release of latest software and firmware code on UCS, Hyperflex, virtualization and ACI components. Deploy monitoring services including vROPs and OCI integration for all UCS and virtualization platforms. Qualify compute hardware and virtualization software for version upgrade to support new internal platform code.Project Focus:• Problem Management Process Remediation: Architect new policy for ITIL based PBI and Internal Problem Tracking procedures utilizing ServiceNow and Smartsheet records. Work with internal ServiceNow architects to create new PRB and PTASK format and inclusion of 5-why analysis for RCA and LTF/STF revised structure.• UCS Infrastructure Testing Procedure: Developed infra testing procedure for UCS FI, B-Series and C-Series bare metal firmware for developing BU. Pre-release code tested and qualified for public release after passing thorough fault tolerance and software/hardware bug identification. Created checklist of tasks to be completed and documented for approval. Guided Tier 2 build team through task list and internal build-out/upgrades after success. Worked closely with storage and network teams for northbound connectivity into data center resources.• HyperFlex Hyper-Converged: Run Intersight utility on AWS powered deployment profiles for configuration and setup for new “customer 0” HX clusters to release into public domain along with deployment for internal IT migrations from legacy UCS B-Series M3/M4 hardware. Qualified VMware 6.7 release on UCS domain based HX platform for internal functionality. Run infrastructure testing for BU to exploit code bug and FW issues.

Charlotte, Nc, Us

Provide operations team and project leadership for business-critical application and infrastructure implementations focusing on data center technologies including storage, network, compute, virtualization and server core OS. Responsibilities include deploying the release of new technologies as well as the design, installation, configuration, maintenance and system integration testing for day to day operational support of network storage including EMC Isilon, NetApp FAS, EMC and Hitachi CAS appliances along with corresponding monitoring applications. Support tasks include troubleshooting access and performance issues, participation in disaster recovery exercises, configuration updates, capacity management, end user home and group shares including quota management and data transfer. Provide technical skills, authoritative subject matter expertise and work with customer, client, engineering, application support and vendors to investigate and resolve problems in a timely manner. In-depth knowledge of snapshot and replication technologies, NFS, SMB, iSCSI and REST protocols. Strong familiarity with storage support tools including NetApp OnCommand Suite, NetApp Performance Manager, EMC Insight IQ and NTP Quota and File Sentinel. Working knowledge of UNIX/Linux and Windows servers, IP technologies, DFS, Active Directory and backup/recovery. Viewed as a technology subject matter expert able to provide and communicate complex technology solutions across differing audiences including technical, managerial, business executives and vendors. Other responsibilities include providing strategic outlook, platform solution PBR (Plan, Build, Run) architecture packages and proposals, procurement, engineering build-out and handoff to operations containing detailed build specifications, run documentation and knowledge transfer.

Deliver solutions architecture providing project leadership for business-critical application and infrastructure implementations focusing on data center technologies including storage, network, compute, virtualization and server core. Responsible for deploying the release of new technologies as well as the design, installation, configuration, maintenance and system integration testing performance of Windows and Linux server operating systems, related utilities and hardware. Provide top tier engineering support for day to day operations in a fast-paced, ever-growing environment. Other responsibilities include providing strategic outlook, platform solution PBR (Plan, Build, Run) architecture packages and proposals, procurement, engineering build-out and handoff to operations containing detailed build specifications.• NetApp / EMC / Tintri: Architected and built multiple cDOT 9.3 FAS8200’s with FlashCache and SSD flash pools into a switched 6-node FC/NAS cluster for required read/write performance and resiliency. Migrated all EMC VNX 5800 FC/NAS arrays into new NetApp environment. Setup and distributed multiple Tintri T8000 series appliances for virtual platform datastores including data protection flexible cloning with Semi-Sync replication to hot standby colo data center in Boston. Migrated off of MS DFS NAS storage servers onto NetApp NAS CIFS/NFS.• VMware vSphere/ Windows / Linux: Planned and engineered migration upgrade from HPE vSphere 5.5 to 6.0 to 6.5 on Cisco UCS B-Series with 6332 FI converged infrastructure. Configured 40Gb connectivity for ESXi core network VLANs and NFS storage. Installed and configured RHEL and Ubuntu Linux servers for general infrastructure systems and internal DevOps platform required for critical business applications. Architected and engineered Windows Server 2012/2016 into a highly available infrastructure with AD, Group Policy, IIS, DHCP, DNS, MS Cluster Services, DFS, MSSQL and hybrid cloud for Exchange 2013 and O365.

Stamford, Connecticut, Us

Architected and engineered data center infrastructure, Cisco UCS compute platform, NetApp 40Gb NAS storage backend, VMware ESX 6.5U1 and Linux systems for Wireless Core Engineering development group. Worked with multiple vendors to produce solutions and procure equipment for build-out. Provide infrastructure documentation and run sheets to operations for ongoing support in a production environment along with hands on training and knowledge transfer.Key Achievements:• Cisco UCS: Build-out of new infrastructure consisting of 6332 FI’s with 40Gb links southbound and redundant northbound uplinks. Consisting of B-Series blades and C-Series rackmount servers tied into UCS system for centralized mgmt and server virtualization.• NetApp FAS: Introduced FAS2650 with FlashCache and SSD flash pools for superior read/write performance and resiliency. Quad 10Gb target ports in cDOT v9.1 cluster with 4 nodes. NFS and CIFS SVMs. DS224C 12Gb SAS connectivity with mixed SSD and 10k SAS in a 2 x 6 shelf stack for entire cluster.• VMware: Architected and engineered vSphere 6.5 on UCS infrastructure and upgraded to U1 post configuration. Utilized distributed vSwitches and dynamic port groups for network access. Configured 40Gb NFS links for backend ESX storage. Installed and configured NetApp VSC for SMVI snapshot backups of environment. • Linux: Designed, installed, configured and deployed RHEL 6.x and 7.x servers and converted into customized templates for quick spin up of guest VM’s. Configured subscriptions, updates and packages for services as required for functional system rollouts. Engineered internal Linux based DNS, DHCP, Syslog, IPAM, LDAP integration with AD. Engineered and maintained WCE’s AD infrastructure. Planned, engineered and operated Red Hat’s OpenStack distribution virtualization platform for DevOps infrastructure applications.

Englewood, Co, Us

Produce client architectural solutions for overall onsite presence infrastructure including integration of acquisitions/mergers. IT transformation projects include complete cloud based application initiatives. These disciplines include configuration of compute, virtualization, storage, security, network, Windows Server, AD organization, DNS, SCCM, SCOM, UNIX/Linux and overall multiple data center physical scalability for enhanced redundancy, resiliency and availability.

Savannah, Ga, Us

Provided “world-class” IT infrastructure strategy and create scope of projects to accomplish. Responsible for supporting and maintaining multiple enterprise data centers including all physical hardware contained. Manage MSP and conduct architectural design, implementation guidance and ongoing support with physical/virtual server compute and OS build-out, network and storage for all new initiatives and continued operation. These teams include Storage, Wintel / Virtualization, UNIX/Linux and Network. Coordinate efforts within all infrastructure operational domains. Procurement and vendor management including 3rd party consulting services. Key Achievements:• SAN and Array Technical Refresh: Lead Storage team with architectural strategy and provided engineering guidance to replace A/B side Brocade DCXs to Cisco MDS 9710s with port-channels to edge MDS 9148s. Configured pair of XIVs with flash for cache and compression enabled to replace 5 frame VMAX 40k freeing up data center real estate, power and cooling. Installed and configured IBM Spectrum Control (TPC) for SRM. Installed DCNM for Cisco MDS Fibre configuration and trained operations team to provision storage resources• VMware Hardware Migration: Created plan for migrating over 1750 VMs from IBM H BladeCenters to Cisco UCS B series blades with unified SAN and IP network switching. Architected and implemented new VNX 7600s with dual FAST pools for fault tolerance along with IBM XIV and v7000 arrays for Dev and QA/Stage. • TSM Hardware Upgrade: Architected, engineered and coordinated MSP infrastructure teams for operational support to upgrade TSM hardware at main DC with IBM POWER s824 scalable compute platform containing LINUX on POWER OS – POWER HA, VIO/LPARs and POWER VM functionality. Implemented new SAN backbone for primary disk pool with XIV arrays and copy pool Data Domain 9500’s including offsite replication at co-lo.

Defined requirements, recommend practical solutions, create scope of projects and conduct client post-sales implementations. Provide documentation along with full knowledge transfer to client IT staff in order to manage and overcome business challenges through the administrative applications of various cloud based systems through VMware virtualization, UCS/HP BL compute, IP network and SAN/NAS storage with multiple protocol technologies housing RHE Linux and Windows Server OS platforms.Key Architectural Proficiencies:• Cloud Based Technical Expertise: SAN/NAS Systems – NetApp FAS 7-mode DOT 8.x and cDOT 8.x, V-Series E-Series, EF Flash Series; EMC VMAX, VNX, VNXe, Isilon NAS, VPLEX, Extreme I/O; Storage Networking – Brocade 48000/DCX/5000, FOS and DCFM, Cisco MDS 9000, Nexus 1000v, 5k, DCNM, QLogic, Emulex, MPIO, Boot from SAN – FC and iSCSI; Data protection – SnapMirror, SnapVault, SnapMgr VI/SQL/Oracle/Exchange, SnapDrive Wintel/UNIX, FlexClone; EMC Data Protection Suite, Protectpoint, Recoverpoint; Virtualization – VMware 5.5; OS – RHE/SUSE Linux and Windows Server• Hardware Expertise: Cisco Data Center – UCS C-Series, B-Series, UCS Manager, FI’s 6100, 6200 series; HP DL and BL-C series servers; iSCSI segregation via cisco IP switching; Infiniband - Isilon backend network

Lafayette, La, Us

Architected and managed enterprise private and public cloud environment consisting of VMware 5.5 - 770 VMs, UCS C-Series/B-Series and NetApp 3250’s along with Terramark public cloud hosting critical bank application on Oracle, MSSQL, etc. Delivered in a timely manner key initiatives including resilient fault tolerance for high availability, overall cloud performance and uptime analysis, infrastructure scalability requirements and data protection to provide 99.999% uptime.Key Achievements:• NetApp Metro Cluster: Planned and implemented storage infrastructure architecture to support NetApp metro cluster along with storage interoperability and redundant system integration into corporate server infrastructure to complete system redundancy over a metropolitan link into Terramark colo DC• Public Cloud Migration: Planned and implemented public Terramark cloud migration into private Sabadell United Bank cloud utilizing VMware 5.5 and UCS B-Series infrastructure consisting of Lefthand iSCSI and NetApp NFS storage subsystems and protocols

Chicago, Il, Us

Procure, architect, deliver support for all enterprise storage systems while continually managing and proactively reporting against to provide key SAN and NAS deliverables – 8PB deployed. Work with project management, infrastructure and application teams to understand requirements for delivery of storage provisions that improve upon budget constraints, resiliency, overall system I/O performance and scalability along with data protection criteria. Provide 24x7 on-call rotation participation. Develop and document the strategic storage technology infrastructure roadmap and coordinate team participation for key project deliverables for SAN/NAS infrastructure build-out, provisioning, performance tuning, data migrations and enterprise backup and recovery data protection solutions.

Las Vegas, Nv, Us

Architected and managed enterprise storage environment, RHE Linux OS platforms, VMware ESX infrastructure and Oracle ERP system storage integration. Delivered key initiatives surrounding high availability, performance analysis, infrastructure scalability and data protection disciplines. Environment consisted of Dell EqualLogic PS6500x and 6510x tiered array groups, EMC Clarrion CX3-80’s, Dell Compellent Series 40, HP EVA 3000, Coraid ATAoE, Cisco 9000 MDS, Force10 1/10GbE for iSCSI.Key Achievements:• SAN Analytics: Facilitated continued proactive evaluation of environmental risk remediation, performance analysis for I/O constraint insight, system interoperability, provisioned capacity utilization and trending analysis• SAN Environment: Procured, planned and implemented storage infrastructure architecture to support heterogeneous storage interoperability and redundant system integration into corporate server infrastructure via FC, iSCSI, NFS, CIFS and ATAoE protocols providing resilient operability• ESX NFS Initiative: Engineered and migrated FC connected ESX system clusters to NetApp NFS backend storage configurations enabling data store flexibility, scalability, deduplicaiton, SMVI, flexclone and snapmirror replication to secondary data center. Systems include Oracle, MSSQL, Exchange, Web, etc…• Oracle ERP R12 Upgrade: Integrated with Oracle technical architecture team to introduce and support newly acquired Dell Compellent disk subsystem with Fibre Channel along with NetApp NFS into new ERP R12 Clustered RHE Linux environment enhancing system high availability, performance, scalability and data protection for mission critical applications

San Jose, California, Us

Provided best practice standards and consulting services for NetApp storage infrastructure, FC switching and resilient system integration for FAMS client. Implemented software and firmware upgrades for Cisco MDS 9513 collapsed core switching infrastructure along with FAS subsystem’s Data ONTAP operating system. Systems integration included RHE Linux, ESXi 4.x, Exchange 2k7 MSCS system clusters, Oracle, MSSQL along with administrative application servers. Determined need for hardware acquisitions to add redundancy along with a reconfiguration on 4 FAS systems for resiliency and performance enhancements. Recommended reconfiguration of core 9513 directors port configuration to spread initiators and target ports across VSANs and 4Gb MDS modules to allow for additional redundancy, resiliency and performance across port ASICs along with seamless upgradability.NetApp software suite moved into full production post best practice adherence project rollout:SMO, SME, SMVI, SMS, SnapDrive, SMBR, FlexClone, NDMP, SnapMirror, SnapVault, MultiStore, Protection, Provision and Operations Manager

Deerfield, Il, Us

Determine needs, define scope of project(s), recommend practical solutions, implement post-sales installation and configuration, and provide documentation along with full knowledge transfer to IT staff in order to overcome client business challenges through the application of various system, virtualization and storage technologies. Key Architectural Proficiencies:• SAN Technical Expertise: Disk Subsystems – IBM DS8000, DS4000/5000 (LSI OEM), XIV, N Series (NetApp OEM), SVC, NetApp FAS, V Series; Storage Networking – Brocade 48000/DCX/5000, FOS and DCFM, Cisco MDS 9000, Cisco Fabric Server, McData, QLogic, Emulex, SDD, MPIO, Boot from SAN; SRM – TPC/Tivoli Productivity Center; Backup/Restore – TSM, Symantec; Tape/VTL – IBM 3494, 3584, TS, LTO, 3592, FalconStor; Storage Copy Services - GlobalMirror, MetroMirror, SnapMirror, SnapVault, SnapMgr for Oracle/VI/MSSQL/Exchange, SMBR, SnapDrive, FlexClone • Systems Expertise: VMware – VI3, ESX 3.5, ESX 4 (vSphere); OS – Windows Server 2k, 2k3, 2k8, AIX, LINUX, VIOS, LPAR, LPC, HMC, SSPC; Cluster Technologies - MSCS, VCS, HACMP / POWER HA• Hardware Expertise: IBM - pSeries POWER5 p550, p570, p595, POWER6 p520, p595, xSeries, IBM BladeCenter

Oakland, California, Us

Provided engineering support for 6 PB storage infrastructure consisting of IBM and EMC midrange to enterprise disk arrays, McData directors/switches to provide for over 6000 servers including AIX, RHE Linux, Solaris, VMware and Windows platforms running more than 2500 applications servicing greater than 155,000 employees located in over 400 U.S. medical offices, hospitals and administrative facilities.Key Achievements:• SAN Management: Coordinated storage provisioning utilizing EMC ECC storage resource management suite for nationwide EMC Symmtrix DMX, IBM ESS and CLARiiON disk arrays• Disk Array Migration: Executed data migration for Kaiser’s clinical application (HealthConnect) achieving a 30% increase in random I/O processing from IBM’s HP ESS 800 to EMC’s Symmetrix DMX arrays. Host multipath enabled by PowerPath and AIX MPIO for redundancy and performance load balancing• VTL Implementation: Conducted EMC CDL VTL installations to back end TSM architecture, and engineered infrastructure utilizing McData i10K directors for a dedicated redundant tape SAN

Hollywood, Florida, Us

Engineering duties included use of clustering technologies and redundant architectures, lead AIX/Linux administrator, lead TSM enterprise backup/restore system design and operations administrator, RHE Linux, VMware ESX and Windows Server system project builds, physical server consolidation, storage back-end consolidation and software upgrades along with hardware refresh projects. Designed, developed and delivered cost-effective, high-performance technology solutions and managed capital budget and analysis for Intel, UNIX, SAN storage and DR business continuity system hardware for a 12,000+ user healthcare system. Successfully headed Disaster Recovery Team through bi-yearly drills at IBM’s Sterling Forest BCRS facility and supervised DR UNIX/Linux, ESX and Windows teams in the planning and coordinating of TSM and “Critical 1” system restores. Extensive knowledge in SAN and virtual systems design that achieved 99.99% uptime healthcare system wide.

Chicago, Il, Us

Managed core operational systems for Chicago Bulls, White Sox, Blackhawks, Bismarck Enterprises, At Your Service and United Center proper; implemented disaster recovery/business continuity plan utilizing Legato Networker, provided comprehensive technical support for Joint Venture SAN, and maintained Microsoft Active Directory, MSSQL databases and Web-presence applications. Key Achievements:• SAN: Implemented SAN upgrade to 25 TB of storage. Installed and configured 3 Brocade FC switches. Installed EMC FC 4700 array with 6 DAE’s, zoned and configured server HBAs• Microsoft Active Directory: Developed and prepared directory core services (AD, DHCP, DNS, WINS). Successfully led a deployment team of 5 for migration from Netware to Active Directory• Microsoft Exchange: Designed, installed and configured core services (MAPI, IMAP4, POP3). Successfully led a deployment team of 5 for migration from Iplanet to Exchange 2000• Network Infrastructure: Collaborated with network analyst to design, install and configure coreLAN and WAN infrastructure for 3 locations participating in the United Center Joint Venture